• Garmin

Garmin

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Overview

Garmin has a rating of 2.71 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Garmin most frequently mention customer service problems. Garmin ranks 8th among GPS sites.

  • Service
    20
  • Value
    21
  • Shipping
    13
  • Returns
    12
  • Quality
    21
Positive reviews (last 12 months): 27.3%
Positive
3
Neutral
0
Negative
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Garmin's customer service located on the other side of the world is simply helpless.
How would you rate Garmin?
Top Positive Review

“Must have tool.”

Karel V.
1/6/24

Any Garmin device is irreplaceable for all hikers and people who enjoy outdoor recreation far from big cities. You can buy the most affordable piece of smart watch or any other equipment and be confident that you are in good hands in any type of extreme situation. I am 100% sure that Garmin saved a lot of lives.

Top Critical Review

“Watches that don't last more than 2 years”

Bruce H.
8/4/22

My first Forerunner 935 failed after less than 2 years. After much back and forth and several weeks waiting without a watch it was replaced under warranty. The 2nd one has also failed after a bit more than a year. Same issues with the altimeter (which seems to be an issue for many people) and watch shutdown during saving activities and losing all data. Garmin won't replace this one as it's been more than 2 years since the original purchase. If you want something that lasts a bit longer, look elsewhere

Reviews (44)

Rating

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Reviews that mention popular keywords

customer service (14)
Thumbnail of user karelv3
7 reviews
0 helpful votes
January 6th, 2024

Any Garmin device is irreplaceable for all hikers and people who enjoy outdoor recreation far from big cities.
You can buy the most affordable piece of smart watch or any other equipment and be confident that you are in good hands in any type of extreme situation.
I am 100% sure that Garmin saved a lot of lives.

Thumbnail of user jeffg933
1 review
0 helpful votes
April 13th, 2021

Had an issue with a GPS Unit losing all 250,000 preloaded geocaches. Customer Service spent over an hour with me trying to get them back but couldn't. They apologized and sent a replacement. Can't ask for anything any better.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ebol500
1 review
0 helpful votes
September 15th, 2023

Garmin customer service was great!. They help me while I was sitting in my boat andin Key Largo to figure out why my auto guidance wasn't working took the time, no hurry. And it fixedmy issue. I wasn't pressured great service! Thank you Dillon and.sorry, don't remember your name but you know who you are!

Thumbnail of user sandyc61
2 reviews
0 helpful votes
December 16th, 2016

Great products! I`m using one myself and got one for my parents. Quality of service, support and the gps accuracy itself - all brilliant!

Thumbnail of user aarong44
2 reviews
2 helpful votes
July 25th, 2016

Had a vivosmart wrist band from garmin that had some screen issues. After sending it to them under warranty they called back letting me know the model I have is back-ordered. They offered me a free upgrade to a vivosmart HR. Love the new model and how great the service was.

Thumbnail of user dirkv4
3 reviews
6 helpful votes
May 13th, 2014

Phenomenal customer service. I had some issues with my GPS, they quickly resolved it, told me how to quickly and easily update my firmware and then gave me a discount code to download some new maps! Great folks and passionate about their products.

Thumbnail of user dieterm
6 reviews
42 helpful votes
February 23rd, 2015

Best quality for gps devices I've found so far.

Value
Quality
Thumbnail of user laurels2
2 reviews
3 helpful votes
November 20th, 2013

Bought an updated model GPS for wife's car a couple of years ago. After some routes on roads that weren't on the database recently, we decided it might be time for some database updates. Unfortunately the limited memory of the unit wouldn't handle the entire update. Initially downloaded loaded only the Eastern U.S. (our normal touring region), This update went a lot faster than the update earlier on an older unit. Bought some additional storage, reran the update which included the entire U.S.and was done in minutes. Garmin continues to be top notch in my book.

The nautical unit that I used on our boat was equally was satisfying, with lots of nice features. Go Garmin!

Thumbnail of user toddw3
15 reviews
99 helpful votes
August 23rd, 2011

The garmin forerunner is the best piece of running gear that I have every owned. It is truly fantastic, and I would never go running again without one.

Thumbnail of user valentins28
10 reviews
3 helpful votes
January 13th, 2024

I have an old version of a portable Garmin GPS for my car that I use for my hikes as well.
I am so satisfied with this gadget that I don't even want to upgrade it to some newer version. I am used to it and regularly update the maps. I have saved so many tracking routes with it, and the precision of the maps is of the highest quality. It literally shows if you are a couple of metres away from the track. Hikers know what I am talking about and how hard it is to find a gadget that is so precise when it comes to marking the trekking routes.
As for traffic, I should waste no words. Garmin is years ahead of the other similar GPS software that are popular for this purpose.
I recommend Garmin to everyone out there looking for the best quality GPS gadget.

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