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Gardening Express has a rating of 1.07 stars from 584 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gardening Express most frequently mention customer service, trading standards, and phone number problems. Gardening Express ranks 86th among Plants sites.
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No positive highlights yet
Having had a very good experience with Gardening Express earlier this year, I ordered half a dozen more plants a week or so ago. I then decided to check out recent reviews and was shocked to see how damning they all were. I decide to write off the money I'd spent. Instead the service has been fine, the plants delivered today as expected, very well wrapped, and in excellent condition. I don't understand what is happening, unless there is a scam company operating too?
Ordered a few plants and majority were of good size and were healthy. One, however, was not fit for the bin. I complained with photographic evidence and was fobbed off with a story that basically it will grow when planted! Ridiculous
Received my order yesterday after 7 weeks waiting delivered by Yodel very well packaged and a very healthy plant. T he guys from GARDENING EXPRESS need to improve the communication issue which left people baffeled by how their order is doing. See photos.
Finally received an email from Garden express and after a few email exchanges they send me replacement plants.
The process was slow but they put things to right at the end.
Plants did not survive, after some email communication they asked me to sent back plants as they are under 5 years warranty, addition cost to me but no replacement, all emails has been ignored
Well I did see a lot of negative reviews but still went for them as I didn't have much choice at that point. To my surprise they were not that bad... Kind of okay with pricing and services but a lot can be improved.
I am in a bit of a dilemma with regards to this review, as I, like many other customers, didn't have a good shopping experience with Gardening Express, but the plant turned out to be good. Ok, it isn't not as bushy and wide as originally advertised, but not bad at all, appears healthy and well kept. It is a shame, as this company should definitely remove the word Express from their name, as this creates wrong expectations from the start. Also, state boldly that 3-5 days is shipping time, not delivery time. Additionally, it would be good for customers to be able to communicate with a human, as currently there is no helpline or Customer Service in place.
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Gardening centre for garden plants and flowers. The UK's No. 1 Online Specialist in the UK with Hardy plants guaranteed 5yrs
