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Claim Your BusinessGardener's Supply Company has a rating of 1.36 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gardener's Supply Company most frequently mention customer service, credit card, and planter box problems. Gardener's Supply Company ranks 104th among Gardening Supplies sites.
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I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green. Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set. The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.
What a hugely disappointing experience I had today. I've ordered some raised bed corners a week ago and told they're unlikely to ship and the next week, that order fulfillment is taking over two weeks across-the-board. They make a big deal about being employed, but I couldn't find an employee who had the decency to at least offer expedited shipping. Once they do get their act together. Poor, poor, poor.
I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green.
Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set.
The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.
Tip for consumers:
Help with adding to my order was great. Their advice on caring for plants is limited.
Products used:
Plant tray, potting soil, large outdoor planter boxes, fertilizer
Not sure why the low reviews. I've been a customer of Gardener's Supply Company for over 10 years and I think they're a fantastic company with unique items for one's garden/yard. I just got my Ina trellis and it's awesome. Beautifully crafted and looks amazing! I love all the plant/tomato supports as well. They are my preferred go to company for our penthouse garden-family and friends gifts for their yards as well. Thank you for offering unique products for the home!
In April we bought a watering can star shower and loved it. In late June we had an unexpected heavy midnight storm that damaged the display, and it would no longer light up. We talked with Gardeners but didn't expect anything since this was in no way their fault nor a defect in the display. This very pleasant lady said "We stand by our products." Yesterday in the mail we received an entirely new watering can star shower. Now that's a company that truly does stand by it products snd customers. We highly recommend the star shower as it adds beauty to any outdoor setting. But if you get one make sure you get it from Gardeners, not one of the imitations.
Products used:
Garden art
This company is the best! Happy with everything so far. Been ordering from them for several years. Finally a squirrel baffle that is well engineered, easy to install, and really works. Their Self-Watering Mix is amazing. Love the garden bench kneeler. Bought one for myself and another as a gift for a master gardener friend. She raves about it every spring/summer season. Would not be able to care for and perfect my flower and vegetable gardening, take care of my wild birds, and my butterfly hummingbird garden without Gardener's Supply Co. Buy with confidence. 5-star ***** rating! Thank you for everything.
I'm a new customer and wanted to let you know I just received my planters box, and absolutely love it. It looks great on my deck. Karyn
After being on hold for more than 20 minutes, as I was trying to put the order together the rep, who seemed very inexperienced, was nonexistant and call contained without her.So, I had to hang up.
They claim great customer experience!
We ordered several grow lights for our plants they have worked just as well if not better than the grow lights we bought at home depot which cost 3 times as much.
The gardeners tomato fertilizers save my tomatoes this year due to the drought we were having and bad weather conditions.
This site is a gem. This very able company is employee owned and extremely responsive to customer concerns. They occasionally feature a surprise bargain. The web site is well managed and has a blog. They've been involved in community education and surprisingly national education on community-based gardening issues(NYC's rooftop gardening, particularly). I've ordered items from this site and always quickly received their products.
Such a fun shopping experience for garden supplies, Great experience! More than just a garden center!
I ordered the rooster and blue bird solar lights. They arrived quickly and packed with care. Both solar lights are bright and beautiful and a welcome addition to my garden. The salesperson who took my order was polite and helpful. No hesitation here... I highly recommend these products.
Yes we like the product very much because we get the special offer regarding that all product and the main thing is that all product looks like superb
Gardeners had some wonderful solar lights and solar powered planters that really helped make our garden usable even in the evening. They all worked perfectly.
Gardener's Supply is America's number one resource for gardening. Raised Beds, Pots and Planters, Supports, Soils and More. 100% Satisfaction Guaranteed. Gardener's Supply
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