• Gardener's Supply Company

Gardener's Supply Company

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Overview

Gardener's Supply Company has a rating of 1.36 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gardener's Supply Company most frequently mention customer service, credit card, and planter box problems. Gardener's Supply Company ranks 104th among Gardening Supplies sites.

  • Service
    36
  • Value
    30
  • Shipping
    32
  • Returns
    15
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
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Negative
9
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What reviewers want you to know

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Critical highlights

  • DO NOT recommend especially if you ever need to contact their customer service!
How would you rate Gardener's Supply Company?
Top Positive Review

“RE: My Order: Great Customer Service”

Janice B.
8/20/22

I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green. Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set. The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.

Top Critical Review

“2 Weeks + for order fulfillments”

Peter S.
3/30/24

What a hugely disappointing experience I had today. I've ordered some raised bed corners a week ago and told they're unlikely to ship and the next week, that order fulfillment is taking over two weeks across-the-board. They make a big deal about being employed, but I couldn't find an employee who had the decency to at least offer expedited shipping. Once they do get their act together. Poor, poor, poor.

Reviews (128)

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Reviews that mention popular keywords

customer service (60)
Thumbnail of user janiceb967
1 review
0 helpful votes
August 20th, 2022
Verified purchase

I have several of their copper plant trays that I use instead of plant saucers. They look good and do not leak or turn green.
Last week I ordered two more of these tray sets. A few hours after I placed the order, I discovered that I needed a third set.
The person I spoke to at Gardener's was very pleasant and accommodating. Although she could not change the original order, she gave me a discount on the second order in order to minimize the increase in shipping costs that would be generated by having two orders instead of one.

Tip for consumers:
Help with adding to my order was great. Their advice on caring for plants is limited.

Products used:
Plant tray, potting soil, large outdoor planter boxes, fertilizer

Service
Value
Shipping
Quality
Thumbnail of user dianap324
2 reviews
1 helpful vote
August 20th, 2020

Not sure why the low reviews. I've been a customer of Gardener's Supply Company for over 10 years and I think they're a fantastic company with unique items for one's garden/yard. I just got my Ina trellis and it's awesome. Beautifully crafted and looks amazing! I love all the plant/tomato supports as well. They are my preferred go to company for our penthouse garden-family and friends gifts for their yards as well. Thank you for offering unique products for the home!

Thumbnail of user johnh5613
1 review
0 helpful votes
August 13th, 2021

In April we bought a watering can star shower and loved it. In late June we had an unexpected heavy midnight storm that damaged the display, and it would no longer light up. We talked with Gardeners but didn't expect anything since this was in no way their fault nor a defect in the display. This very pleasant lady said "We stand by our products." Yesterday in the mail we received an entirely new watering can star shower. Now that's a company that truly does stand by it products snd customers. We highly recommend the star shower as it adds beauty to any outdoor setting. But if you get one make sure you get it from Gardeners, not one of the imitations.

Products used:
Garden art

Service
Value
Shipping
Quality
Thumbnail of user joanp246
1 review
1 helpful vote
June 3rd, 2020

This company is the best! Happy with everything so far. Been ordering from them for several years. Finally a squirrel baffle that is well engineered, easy to install, and really works. Their Self-Watering Mix is amazing. Love the garden bench kneeler. Bought one for myself and another as a gift for a master gardener friend. She raves about it every spring/summer season. Would not be able to care for and perfect my flower and vegetable gardening, take care of my wild birds, and my butterfly hummingbird garden without Gardener's Supply Co. Buy with confidence. 5-star ***** rating! Thank you for everything.

Thumbnail of user karynj14
2 reviews
0 helpful votes
August 14th, 2020

I'm a new customer and wanted to let you know I just received my planters box, and absolutely love it. It looks great on my deck. Karyn

Thumbnail of user hassana100
1 review
1 helpful vote
June 17th, 2020

After being on hold for more than 20 minutes, as I was trying to put the order together the rep, who seemed very inexperienced, was nonexistant and call contained without her.So, I had to hang up.
They claim great customer experience!

Thumbnail of user jenniferh75
1 review
2 helpful votes
December 7th, 2014

We ordered several grow lights for our plants they have worked just as well if not better than the grow lights we bought at home depot which cost 3 times as much.

Thumbnail of user mariai17
1 review
2 helpful votes
June 12th, 2014

The gardeners tomato fertilizers save my tomatoes this year due to the drought we were having and bad weather conditions.

Thumbnail of user mikeg36
33 reviews
96 helpful votes
April 22nd, 2012

This site is a gem. This very able company is employee owned and extremely responsive to customer concerns. They occasionally feature a surprise bargain. The web site is well managed and has a blog. They've been involved in community education and surprisingly national education on community-based gardening issues(NYC's rooftop gardening, particularly). I've ordered items from this site and always quickly received their products.

Thumbnail of user madeleinea7
4 reviews
1 helpful vote
August 2nd, 2018

Such a fun shopping experience for garden supplies, Great experience! More than just a garden center!

Thumbnail of user barbarab231
2 reviews
1 helpful vote
April 25th, 2017

I ordered the rooster and blue bird solar lights. They arrived quickly and packed with care. Both solar lights are bright and beautiful and a welcome addition to my garden. The salesperson who took my order was polite and helpful. No hesitation here... I highly recommend these products.

Thumbnail of user jordanh124
4 reviews
0 helpful votes
December 11th, 2018

Yes we like the product very much because we get the special offer regarding that all product and the main thing is that all product looks like superb

Thumbnail of user nancyp40
1 review
3 helpful votes
May 15th, 2014

Gardeners had some wonderful solar lights and solar powered planters that really helped make our garden usable even in the evening. They all worked perfectly.

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About the business

Gardener's Supply is America's number one resource for gardening. Raised Beds, Pots and Planters, Supports, Soils and More. 100% Satisfaction Guaranteed. Gardener's Supply

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