Overhead Garage Door Service

Just what i needed! Unfortunately the bolt head broke during install but these days with parts that happens sadly.
The kit
Exceeded expectations everything needed to fix issues as they arise!

I was referred to Garage Door Service and Repair by someone in the trades. I had no prior experience with the company. My experience was great and I would highly recommend them! They did a great job explaining my options for a new opener. They were also very knowledgeable about the products and thourally explained the features and benefits.

I was so happy when I found The Top Garage Door Repairs Team online. They are the most professional and reliable company around, so I knew I could trust them to help me with my garage door. They were able to come out to my house the same day and fix the door quickly and efficiently. I would recommend their services to anyone who needs them!

They are a TRUE locally owned and operated family oriented business, as a family business they treat their customers as friends and family. They are committed to the highest quality service while providing a fair price with no games, gimmicks and or surprises at the end of the work.

Jeff, who installed the garage door opener, was very efficient in getting the work done. He relocated the back door button and the front keypad to more convenient places all old equipment was removed and cleaned any mess that was made. Jeff explained everything we needed to know before leaving and answered all of our questions. Very knowledgeable and patient I would recommend him to any of my family and friends

We hired this company 3 weeks ago to repair our garage door track and install a door opener. Yesterday our garage was robbed. We had a couple other garage door repair companies come by and grab other opinions on how we got robbed (we have no windows and the overhead door was left open by the burglar). The door was not installed/adjusted properly and there is a 1"+ gap between the top of the door and the garage opening. The emergency release cable is accessible through this gap. Also, the manual lock that secures the door to the new track had one bolt installed on the top of the lock, instead of 2 bolts holding the top and bottom of the lock in place. When opened it swiveling and pulls the bolt out of lock.

After calling the company, they insisted that they do not add manual locks to the track unless asked for specifically and it is not their fault that it was installed wrong. He also informed me that the garage door openers "lock" button is to unpair with iOS devices not actually lock the door shut? Weird! Bottom line, there is no way to lock the door! The gap at the top gives full access to the emergency release. His response to asking how this garage door can be locked and secured was "It is not our fault that you do not know how to use a garage door."

A few minutes after hanging up, the company calls back to schedule a visit to check out the problem. The next morning the Illinois Garage Repair installer comes back to inspect. He blames the gap on our floor being unlevel. We show him with our 4' level that all over the floor is perfectly level. The installer continues to say it's unlevel even when literally showing him the bubble, directly in the middle, on the level all across the floor. He then says you cannot raise the door to block the gap because the top angle of the arm has to be 95°. When providing zero solutions and only excuses, we asked the company to please remove what was installed and set it back to the way it was. I would rather the door not work at all vs having no way of locking it and prevent more break-ins.

The installer then says, the owner will contact us and then the installer leaves. About 5 minutes later, he comes back. We pulled out our square tool to measure the angle of the top arm. The installer then changed his story once we show him the angle is actually 75°. After not finding a solution to fix the installation problem, they offer only half of our money back BUT they uninstall everything. We lost a $1000 bike and spent $1200 on these guys. If we got a $600 refund and left with no opener, track, axles & spring, then that means we paid $600 for nothing at all and lost $1000 bike. One top of it, the service and opener are still under their warranty.

BEST PART! When we refused the $600 refund, the owner advised that we dispute the charge through our credit card company instead! Explaining they just did this to a rental car company and we can get our money back through our card holder, not them! Credit. Card. Fraud! I literally video recorded him advising this! SAVE YOURSELF AND DO NOT CHOOSE THIS COMPANY!

Found on Facebook that they write fake reviews. I wonder how many more reviews are fake!

Failed in heavy rain
I bought one of these about two years ago. It failed about a week before the warranty was up. It was replaced without charge. This replacement one was fine up to about a month ago (about a month after the warranty was up). It started to go off incessantly until I had to turn it off which is inconvenient when you are expecting deliveries. I took it apart only to find it was full of water and rusting where the batteries are secured. I allowed it to dry and cleaned it up with an electrical contact cleaner. Put it back together and hung it out again. Again, full of water within a few days. I repeated this process once more. This time I tried to seal the edge with hot glue hoping it would protect the interior but easily removed if there was another problem. It went off in the middle of the night. I've since taken it down altogether. There was not much water in it this time but it's still unpredictable and unreliable.

The company responded to my initial review on Home Depot Canada website saying they would contact me to resolve the situation and that I should email them. I emailed them 3 times but they never responded. I believe their response to my complaint on a public website was to make it appear as though they would rectify the situation but they ignored every email.

It's poor quality and their customer service stinks!

My husband and I used Shop Garage Door to customize a new garage door for home renovations. It was a very easy process and where able to easily find the right size and style. The door customizer was a fun and useful tool that made it easy to pick the right door. Customer service was very kind and answered questions we had about shipping. The best part was the prices were clearly marked and we felt we for a very good deal.

I was in need of garage door repair and I decided to send a couple inquiries for some garage door estimates. Sammy responded within seconds and was able to work with my schedule for the repair (same day). The price to repair the garage door was a great deal compared to other garage door repair companies. Also Leo was professional and explained everything before he started working on the garage door.

Went on to site. Carefully followed directions to order springs for my garage door. When springs arrived they were not the correct springs. Applied for a return and was told by email that per their terms of service they do not do refunds or exchanges. No customer service what so ever.