• Garage Cabinets

Garage Cabinets

Overview

Garage Cabinets has a rating of 1.83 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Garage Cabinets ranks 14th among Cabinets sites.

  • Service
    1
  • Shipping
    1
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What reviewers want you to know

Positive highlights

  • Justin with Customer Service was very helpful and responsive.
  • I only had one minor dent with one of the wall cabinets, but other than that everything looks great.

Critical highlights

  • Delivery time from order date was almost 3 weeks and was not acceptable considering product was already in the USA.
  • Great prices, hoped there was a coupon code available, chat takes long.
How would you rate Garage Cabinets?
Top Positive Review

“Great product and service”

Drew T.
10/5/20

Received the 8x8 slat wall promptly upon ordering. Very easy to install. One of my pieces was damaged in shipping. Was able to connect with Alex who quickly had a replacement piece out to me. Love this product and ordered a second wall for the other side of the garage as well!

Top Critical Review

“Absent customer support”

Brandon A.
4/27/21

Ordered a grill one month ago. After two weeks with no information I requested an update. Alex called and emailed me back letting me know it would be an additional two weeks. I had no issue with this and was very pleased with his effort on updating me. Three weeks after that I requested an update, no response. Waited another week and requested another update, again no response. At the one month mark I requested my order be cancelled. Would have been ok waiting a little longer had I gotten a response or update between now and the initial response.

Reviews (6)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20) delivery time (6) wall cabinets (4) delivery company (3) great prices (5) 5 stars (3) place order (4) 2 weeks (4)
Thumbnail of user deed291
1 review
0 helpful votes
April 13th, 2021

After reading some of these reviews, I am concerned. I placed my order on March 27 and today is now April 13 and I was supposed to have my order in 3 to 5 days. When I call, the voice recorder always says they are closed or it just continues to ring. No response to emails either. ‍

Service
Shipping
Thumbnail of user matthewf526
2 reviews
2 helpful votes
October 27th, 2020

The product I ordered was backordered. Garagecabinetsonline collected the full cost of cabinets I ordered which was close to $5000. I called after over two weeks had passed to check on the status of the order only to learn the product was still not available. At that point, I asked the sales guy, Alex, to refund my payment. Alex, stated he would check the order status again and call me back. That was two days ago. He did not call back. Fortunately, I paid with PayPal and have initiated their problem resolution process.

This company charged my credit card knowing the product was back-ordered, then refused to refund my payment after three weeks had passed without providing any information regarding when the product would ship. Suggest you shop for garage cabinets elsewhere.

Thumbnail of user alexm1184
Alex M. – Garage Cabinets Rep

The above is not true. After you placed the order we spoke and it was decided that we would deliver after 11/2/20 since the product was out of stock and you agreed. Today is 10/27. Yes you called again to cancel but again per our conversation we were going to check with the warehouse to see if we can deliver by next week. We are still waiting on confirmation from our warehouse, but if you want to cancel the order for a full refund we will do that as well. Please call us so we can cancel

Thumbnail of user alexm1184
Alex M. – Garage Cabinets Rep

Please also keep in mind that with Covid-19 supply chain has been a challenge and this is not just us it’s everywhere. A lot of small businesses are suffering and therefore we do appreciate that you chose us vs. any other big box store but sad that we could bot meet your expectations and timeline.

Thumbnail of user brandona247
1 review
0 helpful votes
April 27th, 2021
Verified purchase

Ordered a grill one month ago. After two weeks with no information I requested an update. Alex called and emailed me back letting me know it would be an additional two weeks. I had no issue with this and was very pleased with his effort on updating me. Three weeks after that I requested an update, no response. Waited another week and requested another update, again no response. At the one month mark I requested my order be cancelled. Would have been ok waiting a little longer had I gotten a response or update between now and the initial response.

Thumbnail of user wendyr195
1 review
1 helpful vote
November 27th, 2019

Bait and switch on free chair. It's a cheap stool. Took my money the 19th. Promised shipping 24 to 48 hours. 8 days later no accurate update day before Thanksgiving. Might be on the dock. Went to Missouri City. Went to Kansas City but wasn't on the trailer. Going out tonight from Santa Fe.

Thumbnail of user lynnn229
1 review
0 helpful votes
May 12th, 2022

Received my order confirmation for fencing. After I ordered, I contacted the fencing manufacturer and they said this company is not a licensed distributor of their fencing. Canceled my order 12 hours after ordering and they said they were keeping 5 percent. Read the very, very, very, very, very fine blue print that you cannot see online. It says Pre-Order even though your ORDER CONFIRMATION says it is your ORDER. They said you should read their policy page. When I looked for it - it was coming form a different website - not even theirs. Called my credit card company and they charged the order immediately upon submitting the order even though an email the next day said they were out of stock and it may be 2 months before they get it in stock or longer. Upon reading reviews from others, they are still waiting on orders they made over 4 months ago. I think this company may be a fraud online company.

Tip for consumers:
Do not place an order with this company. They put very tiny blue words that say Pre-Order yet you received an email ORDER confirmation. Then whenn you try to cancel, they have already charged your credit card the full amount even though they let you know your order cannot be filled for months due to no product in stock. They also are selling fencing that the fencing manufacturer says they don't have a license to sell. Buyer Beware.

Products used:
None. Cancelled order within 12 hours of placing order.

Service
Value
Shipping
Thumbnail of user drewt51
1 review
0 helpful votes
October 5th, 2020

Received the 8x8 slat wall promptly upon ordering. Very easy to install. One of my pieces was damaged in shipping. Was able to connect with Alex who quickly had a replacement piece out to me. Love this product and ordered a second wall for the other side of the garage as well!

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Thumbnail of user alexm1184
Alex M.

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