• Gap

2018 CUSTOMER CHOICE AWARD

Gap

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Overview

Gap has a rating of 3.05 stars from 374 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gap most frequently mention free shipping, long time, and old navy. Gap ranks 17th among General Apparel sites.

  • Service
    27
  • Value
    27
  • Shipping
    26
  • Returns
    20
  • Quality
    25
Positive reviews (last 12 months): 33.3%
Positive
5
Neutral
1
Negative
9
13
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • I ended up hanging up on the idiot and calling back in to get another customer service person.
How would you rate Gap?
Top Positive Review

“Good quality”

Roy N.
7/20/22

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

Top Critical Review

“Order Never Arrived”

Claire D.
3/24/24

I have been buying from Gap the last ten years and for the first time never received my order over 100 dollars. I called and they do not offer refunds for an item that never arrived. We also have a camera on the house and the mailman never came the day it said it arrived. Had to get the bank involved to file a claim. Disappointed in this service.

Reviews (374)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (49)
Thumbnail of user royn160
1 review
1 helpful vote
July 20th, 2022

I've always loved this store & their products. They have very good quality clothing for all ages. My mom would buy stuff for us every year when I was little. I have great memories opening Gap gift boxes with my brother around the Christmas tree & fireplace. Their prices aren't low, but they're worth it because they'l last long time due to the great quality. And you can always take advantage of sales/deals via email sign up.

Service
Value
Quality
Thumbnail of user edl638
1 review
1 helpful vote
July 18th, 2022

This was actually the first purchase I'd ever made at the gap. I purchased the cozy slouchy sweater in green and I absolutely love it! I was a bit hesitant because their clothing typically runs smaller but this is one of the most comfortable sweaters I've ever purchased. Not to mention the color and soft material is wonderful. The online sales are especially great, clothing goes down to $8 and the material is just wonderful.

Service
Value
Shipping
Quality
Thumbnail of user bradb610
2 reviews
0 helpful votes
March 29th, 2022

The Gap is comfort, quality and affordability all in one. For casual basics like tees, sweaters, shorts and pants. The fit is good and the prices are reasonable. I also shop for my kids here as well. The children's clothes are adorable but a little on the expensive side. That said, Gap has great sales.

Tip for consumers:
Their cost is much less when compared to other companies producing similar clothes. They also have something for the whole family.

Products used:
all their products

Service
Value
Shipping
Returns
Quality
Thumbnail of user julianr188
2 reviews
1 helpful vote
May 13th, 2022

Good quality, good for the basic staple pieces in the closet. I like the gear without all the advertising. I appreciate the jean jackets and the flowing summer dresses. The sizes are easy and straightforward. I wish that I had a GAP near me.

Tip for consumers:
Gap and they are acquired company Banana Republic do not make their clothes in the United States

Service
Value
Shipping
Thumbnail of user brendal89
5 reviews
3 helpful votes
November 20th, 2017

This is where my daughter likes to shop. Clothes are cut for younger people so I don't find much there that will fit. The clothes are very trendy so I guess that's why my daughter likes it.

Thumbnail of user tashae5
2 reviews
9 helpful votes
February 24th, 2016

My experience with GAP began last year. And it was quite good! But I found the customer care to be a bit unreliable. Would have given five stars if I was given better care and service!

Thumbnail of user jeanc25
16 reviews
13 helpful votes
January 4th, 2016

They have changed a lot, but back in the day, Great Sales. Never Any Issues. I grew out of the Gap Awhile back, Not sure what they are up to today, but they still get four Stars!

Thumbnail of user sandras218
4 reviews
2 helpful votes
October 11th, 2017

As good as the store. I have placed several orders from Gap online and have had no issues -------------------

Thumbnail of user carleya1
4 reviews
1 helpful vote
November 8th, 2016

Very nice online store. Medium to slow delivery speed, but packed well.

Thumbnail of user jayn176
5 reviews
0 helpful votes
December 9th, 2016

Good clothes quality and nice choice. Being their client since 5 or 6 years ago. Would recommend!

Thumbnail of user janl32
5 reviews
5 helpful votes
September 28th, 2015

I love the scent of Gap's cologne and perfume, whenever my Auntie visit's U.S. there's no fail of asking her to buy some for me. :)

Thumbnail of user tanyong
14 reviews
25 helpful votes
May 14th, 2021

I love the website sales are always available they have big men sizes only set back you have 2 hours to buy.

Tip for consumers:
Make sure you order asap item move fast online 2-hour hold limit for items in cart

Products used:
logo t shirt for men and women and sweater

Value
Shipping
Quality
Thumbnail of user mirjamt
3 reviews
0 helpful votes
January 22nd, 2017

The website is very easy to use, you can browse clothes by narrowed down categories to help you find exactly what you are looking for. You can check out the sales and discounts on home page. Most of the time there is a discount on something.

Thumbnail of user rosemaryg9
3 reviews
0 helpful votes
December 16th, 2016

High quality jeans.
Nice price.

Thumbnail of user yitat
4 reviews
4 helpful votes
March 15th, 2016

Never had an issue, fast delivery. Good product

Thumbnail of user jamesf91
2 reviews
1 helpful vote
May 15th, 2015

There are regular discounts offering 30% - 40% off the already low prices and most sizes are in stock except at the very end of the season. I was really happy that they added user reviews because when buying this stuff online, you can't see the material or how well it is made.

Thumbnail of user marikad1
12 reviews
9 helpful votes
April 13th, 2016

Good store

Thumbnail of user patrickm147
2 reviews
1 helpful vote
December 16th, 2016

I have been on this site for a long time. And the service is not bad. For a man like me, always shopping online. I think the site make me satisfied.

Thumbnail of user brittm3
15 reviews
11 helpful votes
February 29th, 2016

Easy to shop. Most products are quality. Love their jeans, disappointed that you can't use discount codes on them. Shipping takes a little long.

Thumbnail of user stephenm130
5 reviews
0 helpful votes
June 22nd, 2016

Quality North American Clothier

Love the seasonal clothing lines they come out with.

Good looking stores

Thumbnail of user marb8
5 reviews
5 helpful votes
May 3rd, 2016

I like it very much its all i have to say about the products.

Thumbnail of user quinnw15
7 reviews
28 helpful votes
May 9th, 2015

I seem to get thing rather quickly. I only shop during the sales, and mostly for my boyfriend. Their customer service is great,

Thumbnail of user cliveh7
6 reviews
1 helpful vote
September 19th, 2015

I like buying my tops and jeans at gap. Never had an issue with them fitting me. Because of my size this is very important to me.

Thumbnail of user katyw5
30 reviews
25 helpful votes
August 5th, 2016

Yes, that is what I said & meant. All pay & really no real say in style but they love it. So I buy it for them.

Thumbnail of user beverleyj
2 reviews
5 helpful votes
January 20th, 2015

Have been a Gap fan for years slightly disappointed in the sales this year not many huge discounts

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About the business

Shop womens, mens, maternity, kids & baby clothes at Gap online and find the perfect pair of jeans, t-shirts, dresses and more for the whole family.

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