• Gallery67

Overview

Gallery67 has a rating of 4.63 stars from 4 reviews, indicating that most customers are generally satisfied with their purchases. Gallery67 ranks 148th among Lighting sites.

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What reviewers want you to know

Positive highlights

  • It was easy to order, and their customer service is exceptional.

Critical highlights

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How would you rate Gallery67?
Top Critical Review

“Wouldn't ship internationally”

Daniel E.
3/22/21

Site allowed the entering of international shipping details. Ordered a Chandelier all good, didn't hear that there were any issues until I chased it up a week later, and was told they won't ship internationally. I'd already wired up for the chandelier and got a step down transformer. Extremely unhelpful in looking at options to ship internationally. Just got a few words for answers "No I can't, sorry". Terrible customer service and way to run a business.

Reviews (4)

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customer service (4)
Thumbnail of user daniele605
1 review
0 helpful votes
March 22nd, 2021

Site allowed the entering of international shipping details. Ordered a Chandelier all good, didn't hear that there were any issues until I chased it up a week later, and was told they won't ship internationally. I'd already wired up for the chandelier and got a step down transformer. Extremely unhelpful in looking at options to ship internationally. Just got a few words for answers "No I can't, sorry". Terrible customer service and way to run a business.

Tip for consumers:
Don't bother, find a more professional business

Products used:
None - they never shipped it.

Service
Shipping
Thumbnail of user ryanm673
1 review
0 helpful votes
July 10th, 2020

I'm giving a two star review since they are fully refunding.

Their policy is a full refund or a "hang it and we'll determine how much we'll discount if you keep it".

They don't take into consideration how much it costs to hang it, repackage (since it's already damaged), and take down the light cost (if there is damage) to even assess damage. I'm the one at risk with this policy. If there is damage, they may discount it $50 as far as I know. It appears it fell off a truck, no thanks.

Would you take the risk looking at this photo? Zero tape job and loose components. I didn't think so.

Thumbnail of user kathleenb585
1 review
3 helpful votes
March 11th, 2020

Having given this Company plenty of time to address my concerns they were abrupt and no apology. Firstly they sent the wrong chandelier without the blue trim ordered. Secondly one of the lampholder was blown. Thirdly I was overcharged. And in Forth place no authenticity card with it.
All I eventually received from the Company was a curt email informing me blue crystals had been posted and they would send a replacement lampholder. No apology for the inconvenience or the fact that it took 4 emails from me to elicit a response at all. Very disappointed after reading reviews.

Thumbnail of user susid1
1 review
0 helpful votes
February 11th, 2022

I placed my order on august 2021, it took 5 months to get it, and customer services didn't follow up with updates in a timely manner, until I reach out and asked for updates. When my purchased item finally arrived I had missing instructions of how to installed and crystals which too another week to get shipped, also notice that chandelier had to many empty hooks for crystal to be place, I had requested to have more ship to me so it can be fill out.
The company answer to this matter is:
Please note that not every hole gets crystal. See diagram below for reference:
http://148.62.44.166/DIAGRAMS/diagrams/Rotation_0_*******0318PM_1514. Jpg

Which the diagram is not even close to the item I got.
With that been expressed I would recommend to contacted then before purchase and make sure you get what you see and don't have to go thru this inconvenience.

I definitely would not recommend to buy from here.

Service
Value
Shipping
Quality

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