Gallagher Bassett

This company will pay you when they get to it, random checks of random amounts with no reconciliation. Don't plan on your bills getting paid. Don't expect any response to contacts. Expect to have previously authorized treatments now denied when you show up for them. Expect them to conclude your fractured back issues are pre exiting condition because of "your age". Shall I go on? Fighting this wind on my own since 6/22.

Lisa Adams was so rude and disrespectful I called and left several messages in regards to my workers comp case she never returned my call until one day she got so vile and vulgar over the phone after saying what she said she hung up in my ear my claim has been approved since April it is now September and I haven't received any form of payment…when I call the automated system they are sending checks to my doctors but not me

Gallagher Bassett is extremely unhelpful and doesn't care about actual people, only their own money. If you're looking to get workers compensation forget about it unless you're in the hospital for over a week or on the verge of death. And if you have Adrianna Tueros assigned to your case good luck. The worst person I have talked to in a while, even after it took me two weeks post-injury to get in touch with her. Extremely unhelpful and unsympathetic, just like the company itself.

Well after reading these few reviews I'm happy to not be alone. My wife is currently waiting on this company to accept or deny her work comp claim. We are sitting at 3 months since her injury. My fear is they will deny it and I'll be stuck paying a lot for PT to get her back in working shape. Or I have another plan should they deny the claim, which seems very likely with their track record. We work for the a University in Nebraska. I would personally not tell anyone to use their service if they are injured at work here.

Steven Schmitt is the worst Adjuster. He promises that he'll call back and never does. Completely ignores communication period. It's frustrating for me and my HR at my job by his incompetence. I don't recommend Gallagher/ Bassett

I been hurt since nov 23 it took a month to get paid had to get an attorney to even get they pay me 30 percent of my pay for 15 weeks now they pay you when ever they feel like 1 week you will get a check and then maybe 3 weeks later you will get another check.my advice don't mess with them get a attorney. When you decide to go work somewhere else make sure you ask who there comp carrier is if this company stop interview tell them your sorry you can't take job because there comp carrier sucks

This has to be the WORST COMPANY I've ever dealt with in my life! I've never been on workers comp and this company made my first experience horrible that I'll never tell my job again I'm hurt because then I'd have to deal with them! They are incompetent do not answer emails or calls they're nasty as all hell and don't pay consistently! They'll leave you and your family on the street without an ounce of guilt. I really wish hospitals would stop hiring this company to work with them because it honestly shows how much the hospital does not care about their employees subjecting them to this kind of treatment! CLOSE THIS PLACEEEEEEEEE!

Do not use this insurance company! I was assured that this insurance company would cover a claim for me from the Elks Lodge. My claims contact at Gallagher Basset, Gabriela Dzib-Diaz, called me. I was busy at work and caller her back within one hour. From that time, I have called her for 5 weeks straight (sometimes calling twice a day) with NO call back. She finally emailed me and I responded quickly. She sent two emails, both saying she would call me back and never did. Finally I got in touch with her and she responded to that they would not be covering my claim (after 5 weeks). The Elks Club owns a golf course, The Three River's Gold Course, and a golf ball went through a hole in their driving range net and hit my car and shattered the windshield. Fortunately, I have a great insurance company, USAA, who will be covering the claim even though it was the Elks Club in Kelso, WA that caused the damage. Why didn't she call me immediately to let me know that they would not cover it? If I did this at my job, I would be fired immediately. Gallagher Bassett provides the worst customer service I have ever seen! Please do not use them or Gabriela, a Senior Resolution Manger.

Get ready for a horrible experience. Tractor Trailer backed into me - left the scene, I called the police, followed him to get pictures, extremely stressful -now I have to work with an incompetent (in my opinion) claims adjuster. Will not tow my car or order a rental car for me. Asked me if a neighbor could take me to pick up a professional at the dealership bring him back to me house and determine my car is not driveable. Seriously I thought he was joking. My steering wheel is sharply pulling to the left. Jim Holt and Supervisor David - HORRIBLE experience NO car or ability to see my family for New Years. Plus I feel horrible.

It should not be this difficult on someone who is already going through something due to a work place injury! As soon as Gallagher Bassett got involved my medical treatment was effected, and not for the better! They are not even an insurance company, simply an administrator for self insured companies. Or in other words, they seem to be the company that companies use to get people kicked off of worker compensation! I received a call from my case manager (Chelsea) after giving all my medical providers the new billing information which was to go to them from that point forward. About two weeks after sending in all the information they asked for, Chelsea called and left a message while i was in Physical Therapy. Then again shortly after that while I was driving to work. She said more information was needed on my incident and she had questions about bills they were receiving. I have been calling back multiple times a day trying to reach Chelsea. I have left my name, company, and direct contact information multiple times daily with no response for more than a week a week and a half! I can now see why this company has such bad reviews! No wonder companies bring them in to help themselves, not the injured party! Unfortunately you can't give less than one star, because they don't deserve a full star!

Once I receiving my payment every week and without any notice they switched to every 2 weeks. So I had all my bills late. I have an attorney luckily. Every 2 weeks were never on time now instead of every 2 weeks or 14 consecutive days they have switched to 2 times a month 14 business days. Without any notice. I should be paid 10 days at 8 hours or 80 hours but now it's 112 hours. Very sad company. Good luck

What a joke of an insurance company, never returning phone calls, stating fall statements as they didn't receive information, outright lies!
Getting an attorney that's all I can say!

Candace linbecker an adjuster for Gallagher Basset never returns calls. My specialist office called her two times a week from January until May. She finally scheduled the MRI. She has ignored over 40 calls from Walgreens; they are now closing my work comp case due to no response. I have left over 20 messages to no avail. I finally lawyered up and was told when Candace linebecker is involved NO ONE wants to work ( deal) with her. She does not respond to calls or emails.

I called and asked to speak to a supervisor and was told they have none.

Gallagher Bassett dragged their feet on my car repair, the accident happened late March and my car wasn't repaired until NOVEMBER 6. I just got billed by the car rental agency for $2500 because GB failed to follow up in extending and upgrading my rental. THEY SUCK!

My company switched to this work comp. I've never dealt with a worse work comp. My adjustors never answer their phones and if I leave a message will never call back either. Was supposed to get first first payment and it still has not arrived 2 weeks later. Their app also won't show what documents they have got just to keep track.

I have just read everyone's reviews and mine is the same as everyone else... draining, combative, difficult and took the patience or a Saint to get anywhere and then ended negatively, without feeling understood or really listened to. They are not in the caring business- be prepared for a rough ride.

The worst company ever! Never do business with!
Avoid avoid avoid at all costs choosing something else will help you live longer!

I feel sorry for any one who has to do business with this company they have delayed my claim to the point where I will soon lose my truck and my apartment. Will not answer calls or voicemail (more than 2 weeks) truck payment and rent both due medical bills need to be sent to them no responses. Pain is intense and the doctor that they sent me to is not listening to me,

My experience has been awful. New resolution manager was incompetent with no idea how to change the address they put in the system incorrectly. Payments were cut and back payment owed due to miscommunication through staffing agency, factory, and WC. They tried to discredit my whereabouts on the day of my re-injury to cover themselves and so they could stop payments. I had to get witnesses to confirm I was on an old sweeper that the company said I never used. Just unethical, sickening and had to seek legal representation just to get resolution and to get out of the emotional distress while still injured.

Three nurses over three days ask the same questions about your injury and its circumstances. They are barely intelligible over the phone, and clearly hope the patient will simply go away in frustration. And the only "approved" medical treatment centers are thirty miles from the workplace.

Our car was totaled, no fault of our own on August 7,2023. Nothing from company until I reached out to them for a response. Our car was actually having a lien put on it. Poor response time, no response to emails or phone calls. Very disappointed

My adjuster Lisette is a total moron.
I have files several complaints against this woman who does not know how to do her job. I went to an MRI appointment on a Saturday and she failed to send the paperwork over then scheduled transportation and she sent them to the wrong address without providing my phone number approval for physical therapy takes a month or so between sessions I saw an orthopedic doctor a month ago and they are still waiting for approval for injections and have reached out to her four times my mileage and toll reimbursement took 7 months and upon reimbursement it was incorrect simple math lol... My 8-year-old grandson could figure out the reimbursement amount... Dealing with Gallagher Bassett is a nightmare and they make it that way for people so they give up... Well I get news for you Gallagher Bassett... You have met your match with me because I will ride this to the end and will not be defeated to get the correct treatment to walk again without a back brace and knee brace and a cane... So dig deep... And you can keep issuing my check late I have 100% support from my family to take this to the end due to the ignorance and negligence of Gallagher Bassett... And just so you know when this month's between approval for physical therapy or doctor's appointments or whatever is needed... You might as well start all over again and keep dishing out the money... I will not be defeated by stupid people that don't do their job! Trust me on that and if you take a look at the reviews you don't even deserve one star... There is not one star and this God forsaken planet that would represent you people... Rude arrogant ignorant dysfunctional all should be fired! Game on Gallagher Bassett... my injuries are due to negligence and should have never happened if people did their job instead of numbers and figures and how much are sales reports are... What a joke... I don't care if your numbers are up and your sales are up and your stock sales are up... I care about me and getting my physical well-being back to what it was before before the negligent accident... And if that's not going to happen for me pay up... Again I will not be defeated...by anyone when they have already declared they are at fault...

I have never had such a terrible experience with an insurance company as this. I was hit by a car insured by this company and was ignored by Gallagher Bassett for almost a month as I tried to contact them to get my unsafe car in for repairs. Once I finally did, they used third party representatives, so something that should have been done quickly took up to two weeks. They eventually totaled out my vehicle two months after the accident and over a month later I still have not received the money from the company. They only send checks and do not do any form of direct deposit and have tried to send me things twice, but sent it to the wrong address both times, despite my correct address being on every report. It has been 3 months since this accident, and I am still trying to get the money from this company.
This company does not care about anything but their own money and have put me into a state of financial crisis because of this accident and their borderline refusal to give me the money for my totaled vehicle.