• Gadget Guard

Gadget Guard

Overview

Gadget Guard has a rating of 2.68 stars from 1,583 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Gadget Guard most frequently mention next day, and verizon store problems. Gadget Guard ranks 127th among Gadgets sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
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What reviewers want you to know

Positive highlights

  • Customer Service provided all the help I needed, quickly approved my claim.
  • The gadget guard really does protect your phone screen.

Critical highlights

  • No where did it say that you could not close the computer with the screen protector on.
  • Gadget Guard FAILED to refund my deductible on a screen that got cracked using their product.
How would you rate Gadget Guard?
Top Positive Review

“Gadget Guard to the Rescue”

Karren N.
2/21/21

My Gadget Guard screen protector has been a wonderful investment. I have a nice phone case and I take good care of my phone but inevitably over time my phone gets dropped and the screen protector cracks. But my phone itself has never cracked and I'm able to contact Gadget Guard for a replacement and I only have to pay for shipping! Thank you, Gadget Guard for your great product and your wonderful warranty!

Top Critical Review

“Absolute Rip Off”

D M.
4/16/24

Not only does this product not keep it's promises, but the glue damages other areas of your phone. Minor issues are Constant Fingerprints, just shocking and touch sensitivity issues. I wanted my money back $50 and because I bought it at US Cellular, I can only get another liquid Guard, like I really want to do that. There is also a tendency to rip the face off your iPhone. I am sorry it was ever put on and I never had a chance to say otherwise.

Reviews (1,583)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (151) screen protector (470) phone screen (71) gadget guard (282) lifetime warranty (32) replacement screen (94)
Thumbnail of user jerryd381
1 review
0 helpful votes
April 10th, 2020

I really enjoy this product. The liquid screen protector is unique and good. Im glad I got this product.

Thumbnail of user teresaw301
1 review
0 helpful votes
May 1st, 2020

I love gadget guard screen protectors, I've been buying them since the S6. However this time I ordered thus new protector and it looks different so after watching the how to install video I realized my package didn't include the correct adapter for proper installation. I am currently waiting on a response from gadget guard on how to resolve this before I mess up affixing a 60 dollar screen protector. Hopefully they can send me the proper installation tools.

Thumbnail of user jonathans450
1 review
0 helpful votes
August 6th, 2019

Gadget Guard is a great company and I love their screen protectors. I have used them for 5 years now and have been saved multiple times from a broken screen. Before them, I had replaced three iPhone screens.
When I bought the new iPhone XS MAX, I had to get a new screen protector. I upgraded to the second to the top. It was my fault, but I didn't put the screen protector on correctly. Reaching out to customer service, I let them know my situation and asked if they wouldn't mind taking one for the team and sending me a new one without me paying for shipping and they obliged. I was stoked. When the new one arrived in the mail, it was not the rounded corners as I had previously purchased. I'm not giving them a bad review, because their product works and they did seem to try and make it right. However; I'm not even using the screen that was sent, I'd rather pay for shipping and get the much more upgraded version than one of original models that have sharper edges. It is what it is. Could have been much worse in the long run... Trying to keep thinking optimistically.

Thumbnail of user samaq
1 review
0 helpful votes
March 11th, 2020

The content and packaging were perfect, the only concern is about the shipping fees. Even I got the replacement for free but I paid C$ 11 to be delivered.

Thumbnail of user candih9
1 review
0 helpful votes
March 23rd, 2020

Thank you gadetguard for the quick and prompt service. Guard was successfully installed and it looks GREAT! Thanks again

Thumbnail of user jacquelynm31
1 review
0 helpful votes
November 12th, 2019

The replacement program is great, but the screen protector doesn't sit right on the phone. Air bubble doesn't go away on the side.

Thumbnail of user phillipm118
1 review
0 helpful votes
June 17th, 2019

After my original gadget guard screen protector cracked, ordering a replacement was quick and easy and the replacement arrived within 1 week after paying about $10 for standard shipping.

Thumbnail of user aprilr65
1 review
0 helpful votes
July 4th, 2018

The process to get a screen protector replacement from Gadgetguard was simple and easy. Have had to request replacements from other companies and it was much more of an ordeal. I appreciated the simplicity and how quickly it arrived. I was not as impressed with the installation process.
The sticky tabs didn't hold the protector long enough for me to get it lined up properly. Otherwise very happy. Thanks!

Thumbnail of user natalied81
1 review
1 helpful vote
June 20th, 2018

I recieved the replacement glass pretty quickly, as I have the 2 times i ordered before. Unfortunately, this time it arrived damaged. I messaged the company with pictures and within 24 hours recieved an apologetic email informing me they were sending a replacement and a coupon for my next purchase. As I have never had a bad experience with my previous orders/replacements I didnt give a low star rating despite the inconvenience of having to wait longer to be shipped a replacement.

Thumbnail of user brandonc176
1 review
0 helpful votes
July 23rd, 2019

The screen protector does not fully adhere to the top and bottom of the phone. For the most part it still protects the screen. Gadget Guard was kind enough to replace the defective screen protector.

Thumbnail of user delleram
1 review
0 helpful votes
April 12th, 2020

I love my gadget guard but the last one I'm not sure how it cracked but it slowly scattered but the screen was fine. I didn't even drop it.

Thumbnail of user timo857
2 reviews
1 helpful vote
May 15th, 2019

I actually bought two, one for each child. Both have already broken but they did it's job and protected the screen. Replacements were easy to get, although you have to pay for shipping, so it isn't free. Had to put on, though... even with the instructions.

Thumbnail of user jackieo42
2 reviews
0 helpful votes
October 23rd, 2019

It fell right off when phone dropped on the rug. The AT&T store employee put it on wrong now I have to spend another charge to get another one

Thumbnail of user beths204
1 review
0 helpful votes
August 23rd, 2018

Very prompt service for removing the replacement screen protector. I will be buying all future items from you. Thank you

Thumbnail of user gerim40
5 reviews
0 helpful votes
July 4th, 2020

I was so excited to get my case for my phone! I open the package and took it out and it didn't fit. I thought that I was ordering the right one because it looked just like the one I have on it now. But it was the wrong size. Very disappointed.

Thumbnail of user daleb186
Megan E. – Gadget Guard Rep

Hi Geri! We are very sorry to hear that your case was the wrong size! That said, this does not look like one of our products. Is it possible that you have mistaken another company for us (Gadget Guard)?

Thumbnail of user daleb186
Megan E. – Gadget Guard Rep

Hi Geri! We are very sorry to hear that your case was the wrong size! That said, this does not look like one of our products. Is it possible that you have mistaken another company for us (Gadget Guard)? If helpful, please reach out to our Customer Support Team so we can help get this resolved for you! You can reach out them at support@gadgetguard.com.

Thumbnail of user lorenzow23
1 review
0 helpful votes
January 18th, 2020

Protected my screen when I dropped it, which happens a couple of times a week. Great job protecting my screen.

Thumbnail of user sabrinab90
1 review
0 helpful votes
October 13th, 2019

Delivery is always very quick but I was disappointed that shipping increased $2 recently to $7.99. Seems like a lot for a screen protector...

Thumbnail of user jaymef5
1 review
0 helpful votes
August 26th, 2019

The Gadget Guard on my new phone, started cracking and then cracked across the whole screen. I was checking to see if it was a crack and then it just fell off. I went on my account and they offer a replacement with just shipping charges. It took longer than I expected to get it. I have installed it and now I feel confident that my phone is protected!

Thumbnail of user charlesc489
1 review
0 helpful votes
February 14th, 2019

Though the screen can be pretty brittle it does its intended purpose very well. I'm happy with it. This is my third replacement in a year but I upgraded from the AT&T cases to an OtterBox with better shock protection but I feel overall as long as you have a good case for your phone then the screen will perform fine.

Thumbnail of user kevins716
1 review
0 helpful votes
September 16th, 2019

Took about a week but it got here. No way to registrar replacement screen saver. Works better for me to put it on than a sales rep

Thumbnail of user darnellc17
1 review
0 helpful votes
April 19th, 2020

Gadget the best, invest in your phone, device, invest in warranty gadget guard, glad I found them

Thumbnail of user jenniferm1178
1 review
0 helpful votes
August 5th, 2019

They are honest on providing a replacement protector for your device. My screen has not broke with the protector on.

Thumbnail of user erwinh25
1 review
0 helpful votes
August 7th, 2018

I have an iPhone 8 and apparently the screen has rounded edges. When
The person at the Verizon store put on my replacement screen protector he told me I needed to keep pushing down on the gadget guard at the very edges so it would seal better and I have kept trying that it doesn't seem to be sticking down and he said that dust can get in there so I'm not sure what the fix is if any for this problem but other than that I'm really glad it protected my phone. Thank you.

Thumbnail of user emilyg423
1 review
0 helpful votes
January 30th, 2020

My screen replacement protector came in perfect condition, but the way it was shipped was odd. It was sipped without any protective wrapping on a cardboard sheet held together by rubber bands. I wish it came in a little btter protected.

Thumbnail of user nicolem350
1 review
0 helpful votes
January 23rd, 2019

Shipment came in on time and was accurate. I was only charged for shipping as i was promised, i will definitely recommend this product to friends and family

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Company Representative

Thumbnail of user daleb186
Megan E.
Typically does not respond to reviews

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