Furniture In Fashion

Order Number: *******
Unique Transaction reference: *********************-*******
Item Ordered: Daytona Round Glass Dining Table With 4 Collete Black Chairs
Order Total: £354.96
Order Date: 11th July 2018
Delivery Date: 17th Sept 2018
Delivery Company: Furdeco Home Delivery

I called Furniture in Fashion when enquiring about the Daytona Round Glass Dining Table With 4 Collete Black Chairs and was confidently informed that it was in stock. I was advised that the items delivery is 8 - 10 days.
Having discussed this with my other half, I later proceeded by ordering the items on line and once the order was confirmed, hell broke loose! I was informed that the Collete Black Chairs were no longer in stock and that the delivery will now be in Mid-August. I was instead offered White, Cream and Red colour Collete Chairs that were in stock or alternatively I should choose from Vesta' range or Opal' range in black colour. By no means I was ready to accept items that were not popular or have been in stock for ages. I raised various complaints based on the misled information when enquiring about the items (the initial delivery date of 8 10 days was a lie indeed) and since I was stuck between a hard place and a rock, I had no choice but to accept the offered 10% discount (instead of full cancellation) based on the revised delivery date of Mid- August 2018.
Time came and went by and was again informed that due to manufacturing delays in Germany (another lie), the items will be delivered in early Sept. At this stage I had enough really as I was travelling to and from overseas for work and had no energy to argue due to time difference and restricted means of communication. Eventually the items were delivered on 17th Sept 2018, i. E. more than 2 months down the line!
Furdeco Home Delivery are not the best to deal with and seems not to understand logics at times. I was abroad and requested them to deliver the items to my work place which is open Mon Fri from 0800 hrs to 1700 hrs. They still bombarded me with various messages to confirm availability, etc. All they needed to do was to drive to my work place and deliver the items, very simple in deed unlike for home deliveries where there is a need to confirm if the individual is at home or not.
When assembling the furniture, I discovered that one of the rivets joints for the chair frames was not welded in one end correctly. Again, I raised further complaints and was offered a discount after I corrected the fault myself (this was an easier and faster option than going through the pain of a new delivery).
I would summarise Furniture in Fashion as follow:
Pros:
Easy to communicate with, by phone and emails.
Will send you regular email updates.
Can offer discount for late delivery, faults, etc.
Cons:
Items delivered more than 2 months after the actual order date instead of 8 10 days as initially promised.
I strongly feel they were dishonest by giving me incorrect delivery dates and failure to declare that the items were actually not in stock to begin with.
Even though they will update you regularly, you will end up being bombarded with many automated messages. This can be minimised to avoid further annoyance.
You have to fight for the discount and the initial offers are so low it just ends up upsetting you further.
I believe the items were not manufactured in Germany due to the faults I came across (another false information, I think items were made in China).
When accepting the compensation, I was told that there will be no further opportunity to raise any other complaints due to my acceptance this was a bit cheeky and unnecessary really!

Conclusion:
If you have patience and can cope with late delivery and email flooding, then you may buy from Furniture in Fashion. At least they will not take you to the cleaners and the item will eventually arrive albeit in a condition that may require rectification.

It's shame because the quality of furniture is great, but delivery disappointing. I am waiting already for two months for my delivery and customer service lies to me in every week that next week I'll receive my items. They used my money (£650) for more than two months. It's annoying. Avoid the company!

Would not go to this firm again. Disappointed with customer service and the problem is the delivery they forgotten my stools and asked me to chase the delivery service spent a lot of time on the phone past to one person and to a nuther May be should be one star not two

I received my order from this company, to find that not all parts were included and of the actual parts they sent, each one was damaged! I asked for a replacement set, and they came back with a 10% discount (£9.99)! Eventually, they gave me a full refund, as I didn't want to buy from them. The shelves I bought were £99.95, and I have now got some £40 ones from Argos, which are just as good and I'd say better quality.

Do not buy from this company!