Furniture In Fashion has a rating of 2.86 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Furniture In Fashion most frequently mention poor quality, trading standards, and full refund problems. Furniture In Fashion ranks 32nd among Furniture sites.
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I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next
Dont order from this company, Customer support it terrible! I ordered three days ago, they wont deliver for 7 days. The price on there website three days later is 25% less. They say they wont refund me the difference. I told them i will refuse delivery. They sais they will charge a restocking fee.! You can see how terrible this company is DONT ORDER FROM THEM!
I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next
Products used:
Coffee table and Breakfast Bar.
My experiences with Furniture in Fashion have always been positive.
Their website offers a vast selection of home furnishings and decorative items. Everything is reasonably priced. Online ordering is fairly standard and easy. I recently purchased an infinite splinter teal rug and it arrived at my doorstep within a week. The rug was good quality and looked just like it was advertised. I'm very happy with my purchase
I was looking side table for my living room and visited FIF. I like the collection and price range both. Although cost was bit high but worth of purchase. Finally my search is end with satisfaction.
Tip for consumers:
go for modern designs
Very pleased with the pricing and service from Furniture in Fashion. Kept me constantly informed by email and telephone of progress towards the delivery date. Would certainly use them again.
I've been very happy with all the orders I have placed with Furniture in Fashion. Overall quality service, fast and efficient. Highly recommend.
A good selection of goods and many on offer. Speedy delivery too. Top service 5***
Defiantly recommend to my family & friends!
Hassle free ordering! Items came quickly and the quality met my expectations. I would recommend this company to family and friends.
Nice products. Delivered on the day and time of my choice. Very helpful and friendly drivers. Would recommend Furniture in Fashion
Dont order from this company, Customer support it terrible! I ordered three days ago, they wont deliver for 7 days. The price on there website three days later is 25% less. They say they wont refund me the difference. I told them i will refuse delivery. They sais they will charge a restocking fee.! You can see how terrible this company is DONT ORDER FROM THEM!
Super happy with our dining room table and chairs. Affordable price, great communication and overall very good company.
The table was delivered on time and as beautiful as advertise. I would definitely recommend Furniture in Fashion
Amazing furniture store online with amazing collection. All went smooth and sofa looks great, just as per website.
Excellent experience, furniture arrived when it said it would, no damage and delivered into the house by FIF delivery team. Would definitely recommend to others.
Do not buy from this company. We have received flat pack furniture with some of the parts required for assembly being too short, and other parts damaged. Their contact of sales terms clearly state that for damaged/faulty goods, photos should be sent and replacements will be sent. We are now being told that, DESPITE PHOTOGRAPHIC EVIDENCE BEING PROVIDED, that I am incorrect, and the parts 'cannot be different lengths'. Yes they are. LOOK AT THE PHOTO. I also told that unless I have all of the other packaging I can't get the item replaced! Three parts are faulty or damaged, all of the other parts are fine. We have submitted the claim with photos as requested but have had a lame response putting all of the responsibility on us as the customer. This company had provided shoddy damaged goods and their customer service is appalling. I will be going to the CAB regarding my consumer rights! Do not buy from this company.
Tip for consumers:
They are refusing to accept that some parts are faulty despite photos and refusing to just send replacement parts for the elements that are damaged
Products used:
Furniture
I Ordered A TABLE About 3 weeks ago I got a email saying it got damaged by delivery rung them up for a refund I'm still waiting
Furniture in Fashion has lots of choices and good prices. Had one return which was a design change on my part not a fault in the product and had no issues in doing that. I have been very happy using Furniture in Fashion for many items from Lighting to furniture.
I had a great experience at Furniture in Fashion! The overall quality and value for the furniture is amazing. I really enjoyed shopping here. I can't wait to order more items for my home from this store.
Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.
Tip for consumers:
Just avoid at all costs. They may seem cheap on some items but loads of reviews say the quality is awful and items don't last long. You won't get any decent after sales from these people - they'll just make you jump through hoops and lie to you.
Products used:
None. My mother died so no dining table required.
I have placed two orders recently and was pleasantly surprised how fast my orders were received. I would most definitely continue to buy products from Furniture in Fashion. I highly recommend this company.
Avoid this company and purchase elsewhere!
I purchased an item early December, the item arrived damaged and the process to get it exchanged was like pulling teeth.
The replacement item was then finally delivered which was also damaged!
Once again the customer service was absolutely shocking with them using every excuse and delay tactic possible for me to return the item and get a refund.
Do not purchase from this company with poor quality items and absolutely shocking customer service! You have been warned.
I've done a lot of shopping at Furniture in Fashion and it is basically the only place I really shop. They have a wonderful policy, very helpful and I'm glad they're there. And they stand behind their product and if there is a problem like a partner thing, they fix it. I have complete confidence in them when I shop there. I don't have to worry about anything that's broken or something that needs to be replaced immediately. They're wonderful, very polite customer service and I've never come across anything different. They're always pleasant.
Was initially pleased with bathroom cabinet purchased even after waiting for about 6 weeks for delivery. After 11 months unit started to swell due to moisture contacted customer service and sent photos and was told it was wear and tear and not guaranteed. Would understand if I put a tv cabinet in a bathroom and it did this but not for furniture designed for bathrooms. Not fit for purpose be warned
You will not find a better company to deal with online than Furniture in Fashion. Their products are top notch, delivery is quick and their Customer Service is outstanding. Thank You so much.
I ordered a coffee table and it came with multiple faults/damages. I provided them images of the faults and they only offered me a 20% discount! Will not use them again.
Great value for money, high quality furniture, pocket-friendly price and great customer services, highly recommended!
Shop furniture online at furnitureinfashion.net. Dining sets, living room, bedroom & office furniture. TV stands, bar stools upto 75% off, free UK delivery!