• FullBeauty

FullBeauty

Overview

FullBeauty has a rating of 1.32 stars from 211 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FullBeauty most frequently mention customer service, credit card, and return policy problems. FullBeauty ranks 2369th among Women's Clothing sites.

  • Service
    78
  • Value
    69
  • Shipping
    72
  • Returns
    63
  • Quality
    65

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 0%
Positive
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Neutral
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They are now rated 1.2 and are ranked at the bottom of over 2400 clothing companies for awful customer service.
  • I do not recommend that you order from anything from FullBeauty Brands.
How would you rate FullBeauty?
Top Positive Review

“Good deals, but high priced shipping and return shipping costs suck”

J P.
7/24/22

Good deals, but high priced shipping and return shipping costs suck. I've gotten some great cotton items, unfortunately, some tees don't wash well and shrink up the length, thus making it a sleep shirt instead.

Top Critical Review

“Refused to exchange an item”

Ann R.
1/3/24

I ordered a pair of suede booties back In September since I live in a warmer climate therefore I did not have any reason to wear the booties at that time. In November a few days after the 60 day window expired I called and was put on hold several times and disconnected trying to speak with a supervisor. After an hour I was told to contact the executive email where I stated my case, they cited there return/exchange policy. I then sent a letter to the president of Full Beauty Brands asking for an accommodation to EXCHANGE the boots for a larger size as of today 1/3/24 I have not received a response. I will not spend one penny with them again

Reviews (211)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (86) beauty brands (13) return label (7)
Thumbnail of user karenkiddfreelance
1 review
2 helpful votes
February 17th, 2024

Some of the best clothing I've ever ordered was from FullBeauty and its affiliated companies but that was years ago when I could find good quality clothing there. Now most of their stuff is made from polyester and other manmade fabrics, which means I've been giving them a pass for a while. Then I spotted their Classic Fair Isle Coatigan advertised in a Facebook ad and, to my surprise, found the fabric described in the ad as "60% Cotton, 40% Rayon." That's more rayon than I'd like but enough cotton to suit me. So, I ordered it, it arrived about a week later, color and fit exactly as described. However, I knew as soon as I opened it, from the smell and the feel, that it wasn't cotton, or rayon for that matter. The inside label revealed the garment is 100% acrylic (see photo). I went to the website to leave a review and found there is no option to leave a review for this product; which is why I'm posting it here. This will be my last purchase from FullBeauty or any of its affiliated companies.

Service
Value
Shipping
Quality
Thumbnail of user ericaa16
Magali R. – FullBeauty Rep

We would like to apologize for your recent experience with Fullbeauty. If you need any assistance, please send us an email to social.media@fbbrands.com including your order number and a brief description of the issue. We will be glad to assist you.

Sincerely,
Fullbeauty Customer Service

Thumbnail of user sheilan106
1 review
2 helpful votes
August 14th, 2021

Ordered a pair of shoes in June 2021 and immediately cancelled when found out shoes were not in stock and could not be delivered before September. There was no reason why they could not cancel it because I E mailed them to cancel it within less then a hour. In the beginning of August i received a pair of shoes size 5 and a half when the original order was 8 and a half W. There was no shipping invoice or any other information in the box. THen on my mastercard I was charged $79.98. I send at least 4 E mails between the time ordered the shoes and then cancelled them to the time i am writing this review and the only answer i recived was we are processing your order which does not make sense

Thumbnail of user ericaa16
Magali R. – FullBeauty Rep

Thank you for your review. We’re sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Thumbnail of user amiw4
1 review
7 helpful votes
March 30th, 2020

I bought 2 pairs of pants that I ended up having to return (one for fit the other for quality issues). When I purchased these items I was told there were free exchanges. However, when I started the exchange process I found that since I used my paypal account I could only return the items. Also since they shipped them with separate invoices I would be deducted $9 for each one. That is more than they charged me for the original shipping!

I will never buy from this company again!

Tip for consumers:
Read the fine print before you buy and be sure you want to keep it........you will pay otherwise

Products used:
2 pair of Chino pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilac205
1 review
5 helpful votes
January 28th, 2020

I have been shopping this online store for years, back when it was Lane Bryant. Recently placed a large order and found they have eliminated the FullBeauty Club. This allowed you to pay $19 and you got $2.99 shipping all year. They have also shortened their return window/exchange window from 90 to 60 days and will not give any exceptions even for long time customers. Customer service was nill. I am stuck with poor quality shoes and leggings that are just too large because I was not aware of the return policy changes. Will be very selective in shopping there in the future.

Thumbnail of user triciac56
1 review
1 helpful vote
January 22nd, 2020

I'm tired of getting ads for stuff i want or need but when you go to the site, they are not in stock. And I have also been double-billed in the past. I've returned wrong items sent to me for exchange and they just credit me instead of doing the exchange. Also, sometimes you can find their items on Amazon for better prices!

Thumbnail of user rebeccag12
7 reviews
39 helpful votes
April 30th, 2018

On the website it says that the Shopper's Club is "risk free". Just call anytime, it says, and get your money back. I used the "Club" once, supposedly saved $10, cancelled the service today and my refund will be $9. If that was what the website says, I'd say no harm, no foul. But it's not. And the customer service agent really did not seem to know the policy and I had to push. She was supposedly going to transfer me somewhere and put me on hold. Then she came back with the information. We will see if the refund surfaces. Full Beauty is an aggregate site for Roamans, Woman Within, Jessica London, etc. Those companies have a very complex marketing strategy that involves a constant barrage of emails, catalogs and so-called sales. Credit is easy, and it doesn't take much to get your limit raised. The idea is to keep you in debt as you will always find something you can't resist and since you are buying it on (high interest) credit it seems like Christmas. I stopped the emails but no matter how many times I have asked Roamans and Woman Within to stop the catalogs they still fill up my mailbox. If you have a Roaman's credit card, you can use it on Full Beauty but the Shopper's Club cannot be used on Roaman's. So for that purpose, they are different companies but they all take the same credit cards (as well as hounding you to apply for their own.) In a few more months I will finally be free of these companies. Gotta say, though, it's marketing genius.

Thumbnail of user carolef55
1 review
4 helpful votes
March 22nd, 2020

I have shopped with Full beauty for many years and have had the Shoppers Club for at least 6 or 7 & never had a problem with renewal until 2019. I placed a couple of orders last spring & when I realized I did not receive my shipping discount I contacted customer service & they told me my Shoppers Club had expired and could not be renewed. After several chats and phone calls they reinstated it. My credit card had been compromised so they did not have the correct Credit card number. However, the credit card number I use to place an order was current. Somehow the website and Shoppers club must not be connected. When you read about Shoppers Club on their website they state automatic renewal - You will receive an email before it is to renew and if your credit card has expired they will let you know. I was NEVER CONTACTED. Fast forward to 2020 I called customer service and asked when my SC would renew. I was given a date but he could not access my subscription to check the credit card information. I was checking my emails and JUNK mail everyday and no email from them concerning my SC. I called on the date it was due because nothing had been posted to my charge card. This person was able to enter my new credit card number and updated the address and email. But again this year NO NOTIFICATION about renewal. They have also changed their website & it is very easy to place an order with one of the vendor they support instead of Fullbeauty & you will not get your SC discount if you directly order from Woman Within, Jessica London, etc.

Thumbnail of user susanm839
1 review
1 helpful vote
November 15th, 2018

Company processes order and hold the funds for billing, while the billing is processed for a different amount the same day. When you develop your order, the amount cited is not what is billed. They depend on the having double the amount in your bank-credit account.

You end up with a second hold on your account for your order for three days despite the fact that they have already actually collected their money.

Customer service has a "so what" attitude. In the meantime, if you have a tight budget, you cannot access your funds until they a released, 3 business days.

Thumbnail of user amyg277
1 review
4 helpful votes
December 20th, 2018

I have experienced drastic changes, especially in inventory and availability of items. Now the same BORING items appear in clearance, that have dwindled down to next to nothing in availability, and ongoing 50% or 60% off with free shipping on clearance, sale and other items as though they are 'get rid of everything' sales, or 'business closing sales'. I can't understand why they don't write off all these low-in-the-barrel items and given them to be more beneficial to charity! Many, many items ordered say "In Stock", and in the transition of getting to you, I got e-mails stating "Shipped", only to learn when the items were received, "Cancelled". Nobody bothered sending the typical e-mails that use to be sent, indicating an item was "Cancelled" or, "No Longer Available". It is not honest trading being presented with an item being "In Stock", happily making purchases, only to end up not getting the items. Billing is atrocious. My credit card has repeatedly been hit with the same charges due to their "mistakes", in calculating the proper tax, etc., because they keep on charging, charging, and adding more "mistakes". It takes far too long for these charges to "drop off". This is customer injustice when a person is lost in credit card mistakes and can't rely on correctly and promptly charging practices on the part of the shops. It used to be all affiliates had consistently the same prices on items, but now it is common to find Roamans prices higher, and a lot of pricing variables in general. The pricing gimmicks are clearly to be seen. For example, they will have a "sale", mark up the prices, apply the discounts and you end up paying the same as you would before the mark up. Shoes at $19.99, with "50%" off and "free shipping", had prices changed to $39.99, to offset the "50% discount. The price variations and offers are not consistent. "Retail" prices on items, i. E., shoes for example, are listed as high as "$74.95" or even "$89.95", but it appears these prices for the items are bogus for the quality and materials, especially when they are all marked down so cheaply that so many are no longer available. It looks as though a lot of items are not available. I shopped over the years when these were excellent shops, and the shopping experience was so consistently reliable and dependable, from the purchase, to receiving the items, to the credit card charges being done with anticipated precision. It looks as though someone has taken over, compromising the policies and practices. I couldn't be more disappointed because these shops used to be the only place I ever wanted to shop. Not any more. Now I am so grateful that my closets abound with so many things, reminders of how they used to be.

Thumbnail of user amyd89
2 reviews
0 helpful votes
April 23rd, 2018

Exchanges are supposed to be free. They are not. I spoke to 4 different people, they kept transferring me, I had to pay shipping. Would not let me off the hook.

Thumbnail of user carlab34
1 review
6 helpful votes
July 25th, 2016

FLAT FEE $7.50 RETURNS NOT THE TRUTH!

I ordered 2 capris and 1 shirt.

When they arrived the sewing/fit/fabric of the items was not as described so I returned them. I called before returning and was assured that returning any number of items incurs a flat fee of only $7.50, BEWARE, that is not the truth.

The total of my original order was 45.51.

I was billed $18.31 because in addition to the 7.50 customer service said I had to pay sales tax and shipping.

That is a 40% penalty for goods that were not as described.

1. Sales tax in TX is 8.25% ($3.75) and all reputable stores know that returns should include the sales tax.

2. So I paid $14.56 for shipping which indicates they charged me for the return shipping as well.

Again, the 'flat fee of $7.50 for returns' is not true.

I recommend going to Lane Bryant, Catherines and/or Macys for apparel that you can see the quality/fit/fabric of prior to wasting your hard earned money.

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From the business

The best and largest selection of plus size clothing, sizes 12 to 44. Shop plus size women̢? S, lingerie, swim, accessories, shoes & men̢? S Big & Tall.

Company Representative

Thumbnail of user ericaa16
Magali R.
Customer Service/Social Media Analyst
Typically responds within 17 hours

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