FullBeauty

I ordered a pair of suede booties back
In September since I live in a warmer climate therefore I did not have any reason to wear the booties at that time. In November a few days after the 60 day window expired I called and was put on hold several times and disconnected trying to speak with a supervisor. After an hour I was told to contact the executive email where I stated my case, they cited there return/exchange policy. I then sent a letter to the president of Full Beauty Brands asking for an accommodation to EXCHANGE the boots for a larger size as of today 1/3/24 I have not received a response. I will not spend one penny with them again

They are not transparent about shipping time, forcing you to purchase to track to know when it will come. I tried to cancel less than 12 hours from purchase and they refused to cancel it and made me refuse delivery (which the post office will only do if it's unopened). One they got the unopened package back, they are stealing my shipping costs. They hide under 16 different company names,And they are ALL TRASH!
One Stop Plus
Woman Within
Roaman's
Catherines
Jessica London
Ellos
June + Vie
ELOQUII
CUUP
Swimsuits For All
Active For All
Intimates For All
Shoes For All
Brylane Home
King Size
Fullbeauty Outlet

Very bad customers service. They don't take you seriously. The customer service is In Philippins so you can not ear properly. It took a full month for a refund! Cheap product. Different from the picture. DO NOT BUY IN THIS COMPANY. 0/10

I also had a really bad experience. The website states refunds are easy. NOT true. When I contacted them because the sizing was way off, they told me there was no such order number, yet it was the number on my invoice. Then I tried via my email address and was transferred to someone who hung up on me when they learned it was a return. I waited a few days and tried my order number again but still they had "no record". I also tried to initiate a return on their website, with the same result. Sadly it cost me $400. I am beyond upset because I don't have that kind of money to throw away!

This bank is ridiculous and one of the most difficult to Full Beauty customer service could provide me with the correct return information needed to return the items. To obtain the correct return shipping information, I filed a complaint with the Better Business Bureau.

I received confirmation that Full Beauty received the items before my next bill was due. When these items were returned, I should have had a $0 balance on my account. Instead, they charged me a late fee of $37.00. From now on, I won't do business with Comenity Bank.

They are afwul! Don't buy there they will not refund and will ignore your emails! I send back boots almost a month ago still haven't got my 270$ back and they ignore my emails! They are thieves! Do NOT BUY FROM THEM

$157 order from June never sent. Calked in July and they said it was backordered. Called in October and they sent a $19 item.
Called in November to report only ine item sent, andthey claimed to have sent everything in June and it was too late forca refund. They are now rated 1.2 and are ranked at the bottom of over 2400 clothing companies for awful customer service. They used to be a good company. Do not order from them unless you want to thriw your money away.

I ordered two pair of jeans and it took one month to receive items. First bad mark wrong size shipped then the right sized jeans were poor poor quality!
Called to get an authorization to return and promised to get full refund. Guess what two statements later late fee & shipping charging still billed!
Called over four (4) and got disconnected 3 out of 4 and no one understands or cares to understand!
***** Do not waste your money*** Bad business & poor customer services reps.

I ordered a man's shirt; received a woman's brassiere. Went online, authorized return, including QR code. Credit card charge was disputed by bank and not paid. FullBeautyBrands now extorting me for $18.38 for return shipping claiming I never told them I was returning item. I paid this fee just to get rid of the dunning letters and phone calls. What a scam: I threw good money after bad for their mistake.
WARNING: if same thing happens to you, watch your credit card transactions for fraudulent charges from Full Beauty Brands.

Bought three tunics three leggings all were so old and miscolored and cheap that you swear they came from a third world country is it because I'm a little heavier than some they didn't think I noticed I buy clothes all the time I feel very cheated and then charge me way more to return the crap thank you but no thank you full Beauty Brands/roman you have lost a customer

Ordering from Canada shows the U.S. discount, but when you place the order the discount disappears. I've been a customer for years, ordering for delivery to both Canada and the U.S., and it has always been difficult, but never an outright bait and switch like my last order. The cart showed my location as "Canada", all my items received a 50% off discount. But when the order was completed, the discount disappeared and I was charged full price. I won't be ordering anything more.

My package was delivered and left in front of my door. I was home and Fed Ex did not bother to knock on the door, they just left it in front of the door. I did not know the package was there and someone just took it. It was only $47.87 and they would not replace it. They said that I have to file a police report and they will evaluate it. I am so disappointed with them as I have been a customer for quite some time. Now I don't want to deal with them anymore.

In April I ordered a bedspread and 2 shams. I returned the bedspread. Later in the month the shams were delivered. I mailed them back. I received half a refund. Called several times and finally got a weird answer. The restocking fee was the price for one sham. How absurd! I reversed the fee to make them go away. Now they have recharged me the full $18.97 all over again for both shams. When does this nonsense ever end? What an unprofessional company Karma Fernelius

Recently, a package was delivered to the wrong address (FedEx photo showed a different building), and the customer service rep said I needed to make a police report for them to even consider a replacement or a refund. I apologetically called the police to make a report for a $50 jacket, and even THEY were shocked at the shoddy way this company does business. In addition, everything for this missing package report or even a regular return is done on paper via snail mail. If you ask for credit for a future purchase, it takes weeks to get a letter in the mail with the credit voucher. I'm very disappointed with this sham way of handling missing deliveries as well as refunds.

I purchased online from Walmart not realizing this was a third party company. Big mistake because my other purchases were fine but this one was not what was advertised to begin. Then for the next 5 weeks when I tried to return it (missing my 30 day return date) first they don't send you the return label that they're invoice says is attached. Then by email they sent me on a witch hunt carrying a 100 lbs box to Walmart store then to Fedex. After numerous calls and emails (they don't read them) I contacted Walmart online who in two days they issued two refunds allowing Brylane to do the right thing and send me a return label but instead told me again to pay for shipping. Very unprofessional. Will continue doing business with Walmart. And Fullbeauty Brylane Home NEVER again.

This company has no customer service, Order never order but charged to my card, company refuses to refund. Do not deal with these people, they are not a USA company, they are companies in many jurisdiction that have no guaranteed delivery and no refund policies they have to honor, even the credit card company has no way to get them to refund the money as their legalized deliveries do not have to prove they delivered. Only a website updated with Delivered, that is not delivered.

The clothes were of all different sizes from the different "stores" and it didn't matter that I scrutinized the size charts as well as the reviews before purchasing, not one single item fit properly. Most were gigantic, even when sized down. That is not what made me write a review. It was the horrid return policy and the fact that I had to pay for the return was bad enough, but some of my order arrived weeks after the rest - and when I had to return that - for the same outrageous fee, I practically had to pay them to take back their ill fitting clothing. Buy it on Amazon and make them pay Amazon's fees if they are too thick to see the benefit to offering free returns.

I just received this purple and black swimdress. I haven't wore this very many times. It has faded drastically and the skirt is all stretched out. This was supposed to be chlorine resistant. The charge of $75 is on my comenity credit card. I have already paid $30. My name is Lynne Collins. My acct# is **************.

My credit card was fraudulently used to order a swimsuit from this business. The Credit Card company reversed the charge after I disputed it. Full Beauty Brands decided to bill me anyway. I received about 5 billing statements from Full Beauty Brands, (long after the fraud was reported), claiming that I needed to pay for merchandise that I never bought. There was no receipt copy enclosed. I contacted my Credit Card company and they told me, don't worry about it, the purchase has already been reported as fraud.

This company has demonstrated very deceitful, unethical business practices. Beware!

Every time I have tried to use the $10.00 gift certificate it will not go through. I originally signed up because they claim that they will take $20.00 off your first order of $29.00 or more. They don't. You have to call them and order, you can't do this online (nowhere does it say this on their website). I tried to get the discount afterwards and got the runaround, and a different answer every time. No dice! Also, if you want the free shipping four times a year you have to call them and request a gift certificate BEFORE you place an order, it will come in the MAIL! If you are lucky! Otherwise, the clothes have been fine, no problems really. As for the Full Beauty card, I plan to pay off the rest and close my account. This is ridiculous dealing with this kind of lousy service! I will also boycott their online stores!

What a rip off - sizing chart incorrect! Item I got is way too big. Paid via paypal and cant return or exchange it. Cant contact them as they dont accept outside USA zip code. Wasted $114. NEVER BUY FROM THEM AGAIN!

I am an excellent Xcustomer.Since you no longer include return labels and invoices when you send out the customer's items and its impossible to return anything i will pay off my accounts and stop buying from your company which has very poor customer service.

UPDATE 4/28/2021: After I very time consuming and frustrating experience, I finally received my refund.
UPDATE 4/26/2021: I received a message from FullBeauty indicating they would be refunding my money. NO REFUND WAS ISSUED. Very poor quality and look cheap! Sizes run small but they don't tell you that when looking up item. They expect you to return because they make money that way by not offering full refund. This company is unethical.