• Fry's

Fry's

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Overview

Fry's has a rating of 2.27 stars from 382 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fry's most frequently mention customer service, credit card, and store manager problems. Fry's ranks 530th among Electronics sites.

  • Service
    18
  • Value
    16
  • Shipping
    15
  • Returns
    13
  • Quality
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
22
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service operators are very rude and have a lot of attitude.
How would you rate Fry's?
Top Positive Review

“I really love the website”

Bojing C.
10/21/20

I really love the website because it is appealing. I wanted just one thing but I ended up buying way more and the best part is that everything that I bought was an original. They have not malfunctioned and make me regret ever getting them in the first place. The delivery time was just about right and so were the prices. It's A good electronic shop that I trust.

Top Critical Review

“No employees”

don w.
2/6/22

Cashier was a space cadet. Let my food smash together bread etc. Said he could not bag until i paid. No baggers at all 4 open cashiers. Lines waiting with full baskets. Horrible service!

Reviews (382)

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Reviews that mention popular keywords

customer service (48)
Thumbnail of user bojingc
9 reviews
1 helpful vote
October 21st, 2020

I really love the website because it is appealing. I wanted just one thing but I ended up buying way more and the best part is that everything that I bought was an original. They have not malfunctioned and make me regret ever getting them in the first place. The delivery time was just about right and so were the prices. It's A good electronic shop that I trust.

Thumbnail of user ashing
2 reviews
0 helpful votes
November 25th, 2021

Best places for ordering different types of items available. I am going to recommend them to everyone without any issues at all.

Thumbnail of user trieul2
13 reviews
0 helpful votes
October 21st, 2020

I managed to get a good HP laptop from them and it has been working great. I have to say that I did my suspicions at first because we all do about online shops that we have never used. Then again I was getting a very important thing so that's why. It is an original and works great. I know I made the right choice.

Thumbnail of user sabrinay6
2 reviews
15 helpful votes
November 6th, 2019

This store has almost everything you need for one stop shopping. The employees are very knowledgeable of all things in their department. But if you ask someone where something is, most of them do not have a clue.

Thumbnail of user lauroc2
11 reviews
1 helpful vote
October 21st, 2020

This is my one stop for all my electronic needs. They always have what i need and I have so far bought things from them several times. They all turned out to the the right products and are working fine till this very day. I am grateful for the great service.

Thumbnail of user corbink3
7 reviews
0 helpful votes
December 25th, 2020

Great service with lots of current offers. I definitely like it. I recommend it to anyone who wants to shop comfortably.

Thumbnail of user ismom
10 reviews
1 helpful vote
December 25th, 2020

Very, very nice prices!
And great delivery - everything arrives on time and each item is packaged separately, so everything is just fine.

Thumbnail of user gaels8
8 reviews
0 helpful votes
December 25th, 2020

I was attracted by the fact that each item here has an accurate and detailed description, I can always find exactly what I need and do not doubt the quality of the goods. It's a worthy online store!

Thumbnail of user alexs1161
1 review
0 helpful votes
July 4th, 2020

Excellent products, awesome quality. On time delivery. Can't go wrong. I'm really satisfied with my purchase, thanks

Thumbnail of user thomasd921
7 reviews
1 helpful vote
October 21st, 2020

This is where I managed to get my laptop at a very discounted price. At first I may have thought that the discounted price meant that there were going to be some hidden agenda but I was surprised when I actually got a very good laptop. It all that I wanted. I now know that frys aint joking around with their prices.

Thumbnail of user paula334
2 reviews
20 helpful votes
August 27th, 2018

I love Fry's and it is a true rarity in the current retail market. They provide in-depth and knowledgeable service across the board on electronics and other areas. It is really a great place for those wanting to actually solve technical problems or get high quality solutions to electronics needs, instead of someone just yes'ing them or just trying to sell them something. What I especially like is that when talking to sales clerks about products and ideas, they give candid opinions and feedback on questions and issues. They are not afraid to offer their critiques of your proposed solution or approach. A true rarity in retail these days. I highly recommend to buy your electronics here. This place is really awesome and few places left in retail with this kind of in-depth no nonsense approach to technology solutions.

Thumbnail of user sheryld41
3 reviews
16 helpful votes
October 11th, 2018

This is a review of Frys delivery service. I am shocked and amazed. I have used this service twice. Today, at 10:00 a.m., I placed an order, online, for 100 blank memorex cd's. It was delivered at 12:30 p.m.! And the delivery charge was $1.99. I am not kidding. $1.99! Are they out of their mind?! This is amazing! Best delivery service ever! BEST DELIVERY SERVICE EVER!

Thumbnail of user noram57
7 reviews
3 helpful votes
May 25th, 2019

Very knowledgeable and helpful staff. Went in looking for very specific parts and they helped me find exactly what I needed quickly

Thumbnail of user margarets124
8 reviews
9 helpful votes
November 26th, 2017

Who just doesn't love Fry's electronics? Great return policy and cheap taiwanese knock offs for almost every electronic item out there makes this the place to shop. Forget overpaying at...

Thumbnail of user garyr103
1 review
9 helpful votes
August 26th, 2017

I previously ordered an XBox One game through Frys.com (Aug 12,17). After I placed the order I received a confirmation email. The amount was $19.99 + supposedly free shipping. The next email said the shipping fee was an additional $10.99. I was surprised, but overlooked it. The surprise came when my package contained a "lesser" version of my game. I ordered a Legend Edition (also stated on my invoice) which would of also contained a commemorative blu-ray disk. No blu-ray disk in my order. I returned my item to Wilsonville Fry's. It was far better than I expected. The return salesman realized an error had been made on Frys.com. He was unable to rectify the situation but called a high level manager "Debbie" who was able to convert the total $30.98 of my purchase into gift card(s), and then applied the gift cards as a refund to my Amex card. The manager told me the Fry's Store and Frys.com had separate return policies (and that's going to change in the future). I was very happy for Debbie to acknowledge Frys.com error, and still issue me a full refund locally. Thank you!

Thumbnail of user rickl38
5 reviews
25 helpful votes
April 24th, 2015

I like shopping at Fry's because of the great selection of DIY computer hardware.

Thumbnail of user hanks20
2 reviews
1 helpful vote
June 21st, 2017

A lot of fun electronic I have found on fry's. I have become addicted to daily check on this website about new stuff:-P

Thumbnail of user matthaish
6 reviews
36 helpful votes
February 25th, 2013

I love their store and their web site. I always seem to find the lowest prices with Frys. I have had a few problems with items and they always give me a credit towards another purchase. Their sevice network is also good. I recommend Frys.

Thumbnail of user bubbsp1
8 reviews
6 helpful votes
July 1st, 2016

Its my goto place for emergency electronics. Never been disappointed. If I am I just return it, the people are very nice.

Thumbnail of user josev36
7 reviews
0 helpful votes
January 28th, 2017

I go there here and there it's a fun store to go too and they have everything you need as in electronics and a little of other things

Thumbnail of user brayanl3
1 review
11 helpful votes
November 28th, 2015

To start off the computer department guest service was outstanding I didn't even have to approach the crew memebers they came to me. I woulda never thought buying a brand new computer would be so easy I would like to recommend to people to go check out the Burbank CA Location. It has great guest service and are willing to help you out when ever you need help or have any type of questions.

Service
Value
Quality
Thumbnail of user laurar46
1 review
0 helpful votes
January 30th, 2015

I was wary of buying from Fry's because of all the bad reviews, but I couldn't pass up the price on this new Lenove G50. So far... so AWESOME. I received my laptop earlier than estimated and it's perfect!

Value
Shipping
Thumbnail of user markc104
10 reviews
10 helpful votes
Thumbnail of user peterc68
14 reviews
11 helpful votes
Thumbnail of user mohammeda102
10 reviews
7 helpful votes
June 8th, 2016

Simply put, I just love everything about them

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