• Fry's

Fry's

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Overview

Fry's has a rating of 2.27 stars from 382 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fry's most frequently mention customer service, credit card, and store manager problems. Fry's ranks 530th among Electronics sites.

  • Service
    18
  • Value
    16
  • Shipping
    15
  • Returns
    13
  • Quality
    12
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
2
22
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service operators are very rude and have a lot of attitude.
How would you rate Fry's?
Top Positive Review

“I really love the website”

Bojing C.
10/21/20

I really love the website because it is appealing. I wanted just one thing but I ended up buying way more and the best part is that everything that I bought was an original. They have not malfunctioned and make me regret ever getting them in the first place. The delivery time was just about right and so were the prices. It's A good electronic shop that I trust.

Top Critical Review

“No employees”

don w.
2/6/22

Cashier was a space cadet. Let my food smash together bread etc. Said he could not bag until i paid. No baggers at all 4 open cashiers. Lines waiting with full baskets. Horrible service!

Reviews (382)

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Reviews that mention popular keywords

customer service (48)
Thumbnail of user karmat2
2 reviews
0 helpful votes
January 31st, 2021

I like this winter saving so nice i love you frys.com super duper i will save money dor this offer 12

Service
Value
Shipping
Returns
Quality
Thumbnail of user leeannq1
1 review
1 helpful vote
November 22nd, 2018

Fry's has a wide array of products to choose from with decent prices which is pretty good but the website is very old looking and sometimes that's enough to turn me away from shopping here again.

Thumbnail of user giuliom2
14 reviews
3 helpful votes
July 24th, 2016

What more can I say? They have so many products on sale all the time its hard not to buy something at times when visiting their website or their stores. And if you're tired and hungry you can visit their restaurant, eat, and rest before continuing your shopping spree! Nice!

Thumbnail of user cindyf28
36 reviews
159 helpful votes
December 5th, 2017

I love Fry's and I buy more then computer parts there. Shampooers, microwaves, vacuums, music/videos and as seen on TV. However if you need help you will have difficulty finding a sales rep to help you, Last night I went in to buy a mini fridge for my father. Since they had no boxes you could throw in your cart I had an unpleasant time trying to get the sales rep to help me. Not getting any response from the first rep for a good 5 minutes, I was asked to wait for another rep but of course no rep was available even after at least a ten minute wait. Assuming that they rather not help me I decided to leave and made my purchase elsewhere where I was gladly welcomed and helped.If I need to purchase anything here that requires the aid of a sales rep I won. T be buying it and will go elsewhere. This isn't the first time this happened to me. It is simply not a store that helps their customers.

Thumbnail of user justinf25
10 reviews
6 helpful votes
June 23rd, 2015

As the title says i got some games i wanted and they had them

Thumbnail of user chesterm21
3 reviews
10 helpful votes
March 12th, 2015

Just about two years since I bought these from Amazon.

Matched them with a Harman Kardon AVR 145 and wow. This was a team. I have heard many tower speakers from different family and friends, and of course from Best Buy and the like. These speakers can handle a lot of sound and keep clean without distortion.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendyj26
7 reviews
6 helpful votes
May 22nd, 2016

Good variety of hard to find electronic accessories and computer parts. One stop shopping for all types of electronics for a reasonable price.

Thumbnail of user fredl35
26 reviews
75 helpful votes
December 27th, 2015

The only similar store I have seen that is better is the French chain Fnac. I am 100% satisfied with all my purchases. That is good because their return policy is not very good.
You have to do your research.
I made them a lot of money by correcting a gross dysfunction.
A salesperson told me that at the time of Windows Vista, 60% of customers refused to purchase a computer from them if it ran Vista. The head of the repair dept told me it was no problem to uninstall Vista (or Windows 8) and put in some other system. The sales department did not know this service existed. No more turning away 40% of business.

They have full page ads in all the newspapers all the time, not just during holidays. They do not stock junk.

They are big enough to stock every imaginable gadget you might need. Much greater variety than Best Buy or Costco.

Thumbnail of user wrh
5 reviews
6 helpful votes
March 26th, 2015

Great in store deals if you have one near you but the online stuff can be beat

Thumbnail of user sherryl19
36 reviews
46 helpful votes
May 4th, 2015

My husband and son love it.

Thumbnail of user patrickd37
1 review
0 helpful votes
January 18th, 2021

Smart prices, great services and shipping.

Thumbnail of user rafaelk24
3 reviews
0 helpful votes
August 6th, 2016

It's a good store but for on-line shopping the website need to be redesigned.

Thumbnail of user johnest
2 reviews
0 helpful votes
August 9th, 2016

Bought myself some components for my personal computer at a cheap price

Thumbnail of user richardr146
2 reviews
1 helpful vote
January 4th, 2017

Website is easy to navigate. I live only about a 20 minute drive from one of their stores.

Thumbnail of user rons14
14 reviews
64 helpful votes
July 7th, 2011

I love going to fry's there is just something about it. If you like electronics there is nowhere else I can think of that is like fry's. If you not lucky enough to live by a Fry's then you can still go to the website. They have a lot of stuff to look at. I use fry's online store more for finding hard to find parts and getting part numbers when trying to build or fix a computer. I usually just find the part I need and go to fry's in person to get it. So as far as shipping goes I can't tell you. What I can tell you is if need a part that is hard to find they probably have it.

Thumbnail of user ansonw11
2 reviews
2 helpful votes
April 8th, 2013

One of my favorite stores, got everything i need. Too bad, they don't have store in many cities.

Thumbnail of user chriso1
654 reviews
3,551 helpful votes
May 29th, 2010

The largest collection of goods without boxes, boxes without goods, goods with missing cables or instructions, and returned and resealed-as-if-still-working products I've ever seen. Sometimes every single item in an entire product range has been used once and returned by a customer, each to be repackaged and replaced on the shelf with one of those orange labels which you should ideally interpret to mean "stay well away from this one".

If you are looking for a job here, be warned that company dress policy results in only the Mormons being able to field this many ill-fitting black suits in the one place. On the plus side no particular product knowledge seems to be required, which I assume justifies the poor salaries which are rumored to be on offer, and no certain knowledge of the location of any product is required, permitting staff to send inquiring customers to Aisle 5 regardless.

Although the reputation of Frys own brand products was always well known, I did appreciate confirmation when I bought a Frys laptop a few years back. The salesman, who confided that he was leaving the company on the following day, was kind enough to assure me that no more than around 90% of this particular model had overheated within a week of being purchased and had been returned. This was about what I'd expected, but since I couldn't afford anything better, I went ahead and bought it even against his recommendation. The curious part is that the computer, which had been anonymously made in China, then went on to work perfectly, without overheating, and entirely reliably, for at least the next three years. Surprise, eh?

My last successful purchase here was an HD TV for a relative, and I benefited from Frys notoriously poor stock-keeping and store service. Initially, I picked a model that was already discounted on the day. Then, as I was kept waiting about a half hour while various salesmen searched for the package, I got a further discount. And since the packing never did turn up and I was prepared to accept the TV just as it was, I got another discount. A fair deal, that one. But not the first time I'd had a similar experience; I'd bought a digital camera a couple of years previously and despite going through every box they had, they couldn't find one single camera that still had its lens cap, instructions, battery and so forth. Nobody seemed able to guess where all these accessories had vanished to but since they were unable to put a complete set together a nice healthy discount was on offer for accepting whatever they had.

If you watch the local newspaper for the daily bargains, you can do really well here - if you're buying a product that's good quality to start with. The special sales on vacation days can also yield some good buys. But Frys does also stock some pretty cheaply made products, in fairness at very low prices, so if you're trying to save every cent do look carefully before you buy something at the bottom of the price range. It may not be worth the amount you save.

As others have observed, the returns policy here has always been great and this explains the sometimes astonishingly long line of customers returning goods that didn't work. Frys makes no attempt to conceal it, placing the large Returns section right next to the front door in the lobby, which is unusually honest for a retailer.

The only thing that just about everyone has a complaint about, at least at the Campbell store where I shop, is the limited parking. Not that it's a limited parking space, it's just not big enough to cope with the phenomenal volume of business that Frys does here. And over at the other local store, which is somewhat bigger than your average aircraft hangar, you could probably land a medium sized airliner in the car park but there still aren't enough spaces on a busy day.

Overall it's true to say there's nothing else quite like Frys in this area. It can be incredibly crowded, making it a fun place to just hang out and people-watch even if you don't want to buy anything; it can yield really great bargains if you know what you want and choose the right day; and it has an eclectic, unrivaled product range. It is also a pain to shop here at busy times, you should be knowledgeable about the brands you buy, and you may have to deal with missing packaging and accessories especially with discontinued products of which there may only be a couple of examples left in stock. The company slogan is the unimaginative "Your best buys are always at Frys", and although I'm sure it's not literally true, if you're careful and your visit is well timed you could definitely find your best buy here.

Thumbnail of user rodg
180 reviews
904 helpful votes
May 2nd, 2007

The mecca for all geeks - I get lost in here for weeks at a time. They have the best return policy on the planet. If its broken, just return it. If you get tired of it, just return it. Just don't ever buy something that was returned even if its 10% off.

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