Fry's

I took my computer in because it had a blue screen and it was trying to repair itself with no a veil. They told me it was $35.00 to look at it and they told me to come back in 2 hours. When I came back the tech told me to take it home and I could try a test at home. If it doesn't work I would need to by a new hard drive for $150.00 or a new computer. I did exactly what he told me to do of course it didn't work. So basically they got $35.00 from me for doing nothing!

I finally had to write something because today was the final straw. I placed an order online for delivery. This was at 9am. I requested 2 hr delivery because I had plans with some of the items. The delivery did not come until after 3pm. Three items were missing. I checked my order online and those 3 items had disappeared BUT they showed up on a list of not delivered items. Well 2 of them did, the third one was gone all together. The delivery person did not bother to text me to let me know items were not available and did not offer replacement items. Nor did she offer an explanation why my order came over 6 hrs after I placed the order which I requested within 2 hrs.The online customer care person debated back and forth with me about items not being on my original order even when I made a copy of what I saw on the list of non delivered items and pasted this into the chat. Another time my entire order was delivered to the wrong address and I my fiance and I spent a lot of time with Frys and with insta cart on the phone. One blamed the other and vice versa. Finally I was granted a refund plus extra for the inconvenience. Two other times I ordered each, one vine with tomatoes. The website says 1 vine would have 4 to 5 tomatoes. So ordering 1 vine I expected 4 to 5 tomatoes. Each of the two times I received 1 tomato not one vine with the 4 to 5 tomatoes. I have had more than enough issues with Frys delivery and I am done with them. Absolutely terrible.

Sure Frys has all these cheap knockoff items and some of the mainstream brands are fairly competitive, and that's great. But If you buy something thru Frys.com, you can't return it to the store. You can only manage it through Fry's.com and it's a huge pain and inconvenience. Their website has always been real bulky to use because of the layout. Since they're a separate business for all intents and purposes from Frys the physical store, why don't they just call the website something else other than Frys in order to avoid confusion?

They use to have a lot of computer components but not any more. They are not the store they use to be.

I liked their policies and environment but as soon GPU market went up. You could smell greediness. All their polices changed over night:"if you don't like, go somewhere else' no more Mr. Fry's nice guy.

Every time I've walked into this store to buy an item I have always received dismal service.
The faces of the staff are very often unfriendly, disinterested and not helpful.

I placed an order and it took so much time to get to me. I'd rather use other sghopping stores, online than frys. Please improve your services.

Nice stores, they look good, products look good. The problem is that it seems to me that the products that they sell are of inferior quality, I bought 3 drones, and for 3 days had to take them back. 3 different drones, every time I took one back I upgraded to a better one, until finally I gave up and took the last one back for a refund. Getting a refund was not a problem at all. This was not the first time I had a problem with their products.

I love Frys... but their website seems like it was designed by drunk monkeys. The design is archaic, the search function never seems to quite work right and the whole experience is unpleasant at best.

I was looking for a TV I found the TV I wanted and starting searching. I am glad I did not buy it here because I saved over $150 on the same tv from Best deal in town, from now on I will only buy TV's from them same TVs at better price www.bestdealaz.com

I buy online using their promo codes and have had a lot of items that are back ordered with no aprox. Delivery date even though they're being advertised. Recently I placed an order for an item that frys was accepting back orders on and had to call c/s to place it. I wasn't given an order # or date it would be available and told it would expire in 30 days. Two weeks later the same item was on ad again. I phoned cs and was told there there was no record of the order so I bought from the store. Then much later received the online item with no notice and still no record of an order being placed. I've contacted cs and they said they'd make an exception to their return policy and send me a return label, I'm still waiting and will have to contact cs again.
The stores have lots of goodies but you have to know what you want want where it's located and how it works. If your female the most you can usually expect in cs is a wave towards what your looking for after wondering the store.
Online sucks, no reviews of items, limited descriptions,, if there's a problem with an item you pay postage or have to go the manufactures warranty.
Ads are totally misleading with items not available.

One of the my friend who stays in CA told me about the horrible customer acre interaction. It is amazed to see that the company spend so much revenue in website promotion but not a penny in hiring an experienced customer service.

Came here for a very simple thing. A replacement memory chip for a digital camera since my old one cracked. First I was looking online and saw one for $10, but said was out of stock to try a store. I have one few miles away so why not? BIG MISTAKE! I go into store and first guy I talk to says they don't sell memory cards anymore... what? He says cameras nowadays all use cloud storing and I should just buy a new $2,000 camera... I DONT THINK SO! I knew he was full of crap so I went to find someone else, second guy said yeah they still make the cards, but since my camera is about 6 years old they may or may not make the specific one to fit mine, so he pointed me to the department who knew more and could help me. I like the 2nd guy, he did his job like a competent person. Third guy more or less tried what the 1st guy did, tried to send me off with about $800 in converters and replacement chips, a new phone with camera, etc. At this point I was getting annoyed, and decided to leave completely. However I saw the 2nd guy again and said I didn't have any luck and asked if he knew anything about just anything to help. He took pity on me and looked online for a common SD card that would fit my camera. Turns out the exact one I came for was sitting in the phone section for $15.99! Took that in a heartbeat, and will NEVER EVER EVER return~