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Frontierairlines has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Frontierairlines ranks 102nd among Plane Tickets sites.
I mistakenly booked a roundtrip flight with Spirit and returning on Frontier...through Priceline. I carried a personal item which fit into the baggage limit of spirit. However, Frontier's personal item sizing is much smaller. Right before boarding Frontier's gate personnel very frankly states if your item doesn't fit you will have to pay $99 to board the plane. They also said that if I paid on line before boarding began I could get it at a discount which I found out was $79. So I ended up paying $99. To make matters worse our flight was an hour late. This resulted in me having to pay more to get picked up from the airport. Their staff is very non-caring and unprofessional. I was able to speak with their customer service rep who was also very condescending. This airline is very crafty and makes it absolutely necessary to pay for a carry on...even if it is a personal item size of all other airlines...including Spirit! There sizing compartment is all the way up by the the departing gate, which isn't noticeable until it's too late. I will walk before I ever fly this airline again.
I mistakenly booked a roundtrip flight with Spirit and returning on Frontier...through Priceline. I carried a personal item which fit into the baggage limit of spirit. However, Frontier's personal item sizing is much smaller. Right before boarding Frontier's gate personnel very frankly states if your item doesn't fit you will have to pay $99 to board the plane. They also said that if I paid on line before boarding began I could get it at a discount which I found out was $79. So I ended up paying $99. To make matters worse our flight was an hour late. This resulted in me having to pay more to get picked up from the airport. Their staff is very non-caring and unprofessional. I was able to speak with their customer service rep who was also very condescending. This airline is very crafty and makes it absolutely necessary to pay for a carry on...even if it is a personal item size of all other airlines...including Spirit! There sizing compartment is all the way up by the the departing gate, which isn't noticeable until it's too late. I will walk before I ever fly this airline again.
Tip for consumers:
I actually wound up discarding 4 articles of clothing and several personal Hygiene items in hopes of being able to place my personal item in the sizing allowance box. This resolved nothing because my personal item's wheels were a 1/4 inch too wide.
Beware of the discount den. It is an annual membership that renews automatically. If you cancel, and have 11 mos left of the membership, you do not receive any money back for the remaining 11 mos. If you are not flying them several times per year, it is a rip off as you are paying this fee. Attempted to fight this fee with my credit card company to no avail. They have you locked in. Beware!
It says it's a good deal airline but you have to pay for the seat and the baggage. I don't like that. It's kind of sneaky.
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