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Frontgate has a rating of 1.27 stars from 126 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Frontgate most frequently mention customer service, credit card, and next day problems. Frontgate ranks 687th among Furniture sites.
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Ordered set of 6 amaryllis blooms - beautiful, high quality, was very pleased with the product I received. And I was pleasantly surprised when the boxes arrived BEFORE the projected arrival date - even at a busy time of the year (Thanksgiving week). Customer service was VERY helpful when I called to change my order from 1 box to 2.
I wrote to Frontgate to complain about my three wall mount hose brackets breaking. Heard nothing back from them. Now I buy a wall hose from Giraffe tools where they have great customer service. Frontgate charges so much for their products And they are inferior.
Ordered set of 6 amaryllis blooms - beautiful, high quality, was very pleased with the product I received. And I was pleasantly surprised when the boxes arrived BEFORE the projected arrival date - even at a busy time of the year (Thanksgiving week). Customer service was VERY helpful when I called to change my order from 1 box to 2.
I have an outdoor furniture set (aluminum, sofa and two chairs) that I purchased over fifteen years ago. It was time to replace all of the cushions, but I didn't know if they were even still available. A customer service rep (Erin) was extremely helpful and took a lot of time with me while we found the exact right replacement cushions. She also assisted me in making my design choices. I am very happy with the service and care my order received.
Yes, this company is expensive but they came through for me in a major way.
Bought a firepit table 3+ Years ago. It looks pretty beat up now. Contacted them with pictures
Even though it only had a 1 yr warranty, they gave me a GC for the entire sum!
Thats great customer service
I as a working girl could not afford much from Frontgate without the sales. I have bought many things from blankets to the candles, and have never been disappointed. Do not change a thing Frontgate, you are the best!
Received Item ordered, Remington iCoffee Maker, in good time. Delighted with purchase: makes very good coffee! Thank you Frontgate.
I just received 5 luminara candles with remotes! These are soooo well made and awesome. I had all 5 on at the same time and used the remote (works on all at the same time) to turn them off, so easy and they are beautiful also. I will be ordering more. Totally recommend these!
Have placed several orders with Frontgate and have not been disappointed. Customer service is friendly and helpful. Online communication is timely and delivery is very quick. The items are of high quality and returns are straightforward. Thank you!
I love Frontgate! The quality of their products is great, their return policy is wonderful and their Holiday items are always my favorite! I highly reccomend this site.
Product are great quality. Items are shipped quickly. You pay slightly more for their items, but exceptional quality, great customer service and prompt delivery make up for the difference!
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Frontgate - Find oversized outdoor furniture, area rugs, bar stools, bath towels, bedding, kitchen and bath essentials, and electronics at Frontgate - we outfit America's finest homes.
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