FrontgateReviews 126

This is an Online outdoor furniture business that has attempted a dismal brick and mortar presence in only 2 market areas of the country ( Atlanta and Plano(Dallas)).
Chaotic organization with very disconnected vibe. The right hand does not know what the left hand is doing, translating to very poor customer service. The retail brick and mortar locations are failing miserably, as they seem to only exist as a dumping ground for online order returns.

I have an outdoor furniture set (aluminum, sofa and two chairs) that I purchased over fifteen years ago. It was time to replace all of the cushions, but I didn't know if they were even still available. A customer service rep (Erin) was extremely helpful and took a lot of time with me while we found the exact right replacement cushions. She also assisted me in making my design choices. I am very happy with the service and care my order received.

Purchased a $150 entry rug from them and had to pay $30 for shipping. Got my purchase receipt in email, and waited for a shipping confirmation. And waited. And waited. Took them EIGHT DAYS just to ship my rug, and it appears that it will be another week before it arrives. Meanwhile, almost instantly I started getting spammed by their marketing department.

Hint: Frontgate... in the time it has taken you to process ONE ORDER I have made and RECEIVED seven separate orders from Amazon. Why / how are you still in business? I will NOT make this mistake again!

In October I visited the Dallas TX store at the Grand Legacy. Upon entering the store, I noticed well over 100+ Santa figurines in the store and lots and lots of holiday decoration. As I perused the store, I quickly noticed that there were ONLY white Santa's in small, medium and large sizes. When approached and asked if I needed any help, I asked if the store had any Brown Santa's, well that is where the conversation became ridiculous. I was told by the sales person that although there were well over 100+ white Santa figurines out on display, he advised that there may be some in unpacked boxes in the back and then began to tell me that they don't have Hispanic Santa's.

REALLY! WOW!
Sorry Frontgate, you are clueless and need to add diversity to your leadership team to stop making these types of mistakes in 2019!

Found beautiful barstools on sale for $119 each (from $500) but they were 30 inch. I called because I needed 24 inch and wanted to see if they would match the sale price. They told me they would as long as l submitted proof of the sale price from their website. I submitted proof. While waiting on their sluggish response, frontage sent me appreciation "free shipping with your next order in addition to our best online deal." I asked that it be applied. They said only one promotion at a time. I explained that neither are promotions, they agreed via email to honor the price and the free shipping. After several calls they decided they made a mistake and could only give me 35% of the barstools (mind you everything sitewide was 30% off) and offered me free shipping that I already had. My order went from $500 to $1400 because of multiple people making mistakes and offering me things that were false. Extremely overpriced site, will not be placing anymore orders.

My first order I ordered an hour glass. Yes I understand it's for entertainment purposes only but when it arrived it was more around seven minute. I even checked customer questions. One customer asked if it was an hour and customer service replied yes so I ordered i didn't pay for shipping but for return shipping I had to pay 8.95 so I contacted customer service and explained it was misrepresented in the description and I showing have to pay return shipping they stated it was for entertainment purposes only and I would have to pay retune shipping I even told them someone asked how long it was and customer service said it was an hour. The told me oh well I have to pay for return shipping. First and last order. Glad it wasn't anything more expensive

This has to be the absolute worst company I've ever dealt with! I used a coupon code for free shipping since they charge astronomical fees. After placing my order, the website CLEARLY showed that the I WAS NOT charged for shipping. I checked my bank statement and noticed Frontgate.com charged me $20.00 extra. I called Frontgate's customer service number and the rep I spoke with told me they will not reimburse me for the shipping charges! Any other business that actually values their customers would refund the shipping, no questions asked. This is the only company I've had this issue with. Totally uncalled for and ridiculous. I will NEVER shop with them again and will be sure to let everyone I know to steer clear of them as well. I'm reporting them to the Better Business Bureau ASAP. Frontgate are a bunch of con artists who completely scammed me.

Order number W******* placed 5/15/2018

I ordered a outdoor set mid may 2018. It was supposed to be delivered in a month. A month goes by no delivery, no communication. Hours on customer service, will be delivered in a month. Month goes by and same thing. Hours again of our time. Then finally about three months after our order part of it arrives but one item is wrong. It gets replaced by the wrong item. Then this happens again, it gets replaced by the wrong item. Now 4 months after our 7K order we have no idea when we will get our patio furniture, its end of September and the summer is over. Never ever ever ever, even if your tempted, ever order from here. Why can't I give 0 stars? Look at the reviews, the only 5 star is a 5 negative star review! I am posting this review on every site I possible can, doing my best to make no one ever spends their hard earned money at this website.

I recently attempted to purchase the Edison Game Table and Chair set listed on Frontgate's website. At the time of purchase it was advertised at $1899. 00 with a 25% discount. In the ad it clearly states the set includes the game table and chairs. During checkout, I noticed only the table was listed in my cart. I called the company before placing my order and was told the chairs were sold separately at $899.00 a piece. Nowhere in the add does it mention this fact! The advertising is clearly misleading and deceptive.

I ordered personalized disposable hand towels for my powder room. I did not receive what I ordered. The towels should read Petkunas, I ordered correcly. I received towels that read Pelkunas. I reached out to customer service to explain the problem and asked them to send my towels that read, Petkunas. The customer service rep said she couldn't do anything. Very sad to know they do not stand behind their products nor their mistake. I have never had a problem with Frontgate and have been a customer for many years. Things have definitely changed with this company, Will not order from Frontgate again.

Delivery took much longer than estimated. Once the delivery company got the items, they were booked out for more than 2 weeks, so my item sat in a warehouse for 3 weeks.

2 Attempts at delivery and each time multiple aspects of the products were damaged!

Customer service at Frontgate is terrible. Often times you wait for 20+ minutes to get a supervisor on the phone.

I am a long time Restoration Hardware customer and it is clear that they blow Front gate out of the water in regards to quality of products, customer service, support and delivery experience.

This is the hand-sown the last time i will shop at Frontgate

I thought I would buy 2 overpriced items but since I had 2 sales codes one for 20% and the other for 25% I decided to go ahead and purchase them. When I tried to put the order in online it would only give me the discount on the $30 item not the $395 item. I read all the disclaimers and couldn't see how they would apply so I called the service. She guaranteed me that it would work so I tried doing the order with her and she had a difficult time understanding me and I had to repeat everything many times. When she got to the total it was no cheaper and she said she didn't know why. Anyway I then talked to a manager and she said that ---items were all excluded even the the 20% sale said it was storewide. I looked at the catalog and most items were the ---items that are excluded. Well after 4 hours of messing around I cancelled the order.

Customer service is the worst! They refused to take a return on a defective product that was gifted to me. I did not have a recipe or order # so they told me to have the person who gave it to me to call them. I explained that I was not going to tell that person that their gift fell apart and that it was a Frontgate product only made and sold only by them. Further I offered to take pictures of it and send it to them. They refused to come up with an alternative solution to accommodate me. I even spoke to a supervisor who was just as unaccommodating. I have had to return gifts before to other vendors without proof of purchase and I've never had this problem especially when it's a proprietary product.

This is a rug i purchased from Frontgate. It only lasted 6 months of use and fell apart. It was not in a high traffic area. The told me it only has a 90 day guarantee. The rug was very poorly made. This Classy company offered me a 37.50 gift certificate(wow) Finally after several email to different people they gave me a $100.00 certificate and canceled the 37.50.
Ordered a new rug and it came in damaged. They said the 30% discount did not apply to the rug i wanted and would not discount the rug. Also the could not apply the gift Certificate to the new purchase until they received the rug in return. So now i have to wait 7 days for the rug to get back to them and then wait another few days for the new rug. For a company that offers high class Products worry about a small purchase.