FrontgateReviews 126

The piece is cheaply made but cost a lot to buy, It also arrived so poorly put together that the dowels were sticking out and the sides did not line up. It will be weeks before they come to take it back and refund my money.

Bought 4 stackable cafe chairs. Box & 4 chairs badly damaged & left outside my garage on a big sodden pallet. Called & would send replacement & arrange for pickup of damaged goods. Replacements came but no pickup so called again. Trucking company would call. They did and said only 1 chair picking up…call Frontgate! Did & RUDE customer service guy said I had to have the box which was destroyed & to go BUY A BOX! Called credit card company & filled complaint…$$ refunded in 10 days. Totally unnecessary on their part. Gave away replacement because I will not have Frontgate merchandise on my property! Perhaps since bought by QVC & HSN this company has gone downhill. Buyers beware if you got a problem!

Several years ago I purchased patio furniture covers. Two chairs and a sofa cover. Frontgate was selling them retail for OVER $250 and $350 respectively although I purchased them at their outlet. These products were supposed to be high quality. As it turns out, they fell apart within several years and we now have to purchase new covers. Frontgate refused to deal with this matter bc the product had a one year warranty. REALLY? These are furniture covers that should last more than a year. Other high end stores stand behind the products they sell. FRONTGATE DOES NOT. In fact, they told me to purchase new covers from them. REALLY? Why would I buy INFERIOR PRODUCTS from them again.
My advice, go elsewhere. Go to a store that stands behind their products. Avoid Frontgate.

Ordered doormat May 3,2021 and original delivery Was scheduled for May 13-19. After assuming going to get, was notify 7 days later it's delayed to end of May 24-31,2021. Now given date of June 13-21. They aren't reliable and who knows if I won't get another email stating someday... Maybe if you're lucky! They need to be honest and up front instead of wasting consumer time and not give product delivered as promised when you first order!

I ordered bath towels online from Fontgate and the delivery was delayed by over a month. Very disappointed for I have important guests coming and wanted them to have this fine product.

Professor of Travel.

Only four season and a Broken Leg on Isola Lounge Chair. They currently claim that they have a 10 year frame warranty saying that the quality is so good. I say that their $699.00 Chair and customer service is crap. Offered me 10% off another chair the first time and a $50.00 discount after dealing with the second PRODUCT SPECIALIST. Do Not Buy
Warranty Ref W*******

These towels are definately the poorest quality bath towel I have ever gotten. They are light-weight, non-absorbannt and definately not 100% cotton, or even close. I have gotten better quality ot Walmart by FAR!
The problem is that I cannoth return one of them since it is monogrammed and they do not allow for this. One of them, they forgot to monogram so luckily I can return it.

I ordered an expensive patio set. The driver for delivery called me late Monday night 8:30pm asking me all very strange questions of what i bought, who i bought it from when i would be home. If he could just leave it. I told him I needed to inspect... The next day I get a call from the warehouse saying it would not be delivered when they said. I said ok no problem and we rescheduled. I took off work to wait for the new delivery time, and I get a call that same morning saying that they cant find all the pieces, they dont know whats on the wrong truck or when I would receive it. I called Frontgate and they were extremely unhelpful. I told them I wanted to cancel and they said they wouldnt refund me until they received the item back. I told them I never received it and its their fault. So now I have to fight the charge or else ill have to pay thousands of dollars only to have a very large credit on my credit card for later to use.

Buyer Beware!

I ordered 4 chairs and cushions in mid-April. I received a notice that they shipped 3 days later. One week after my order, I received ONE cushion. Three days after the first delivery, I received the other 3 cushions, but one was the wrong color. To correct their mistake, I was charged for another cushion, and when it arrives, I must take the cushion that was shipped in error to UPS and await a Frontgate credit. The chairs which were shipped at the same time as the cushions gave not been delivered, and after several phone calls, Frontgate says they do not know where they are. You pay premium prices for Frontgate to receive sub-standard customer care. My last order from this company.

I ordered a whole backyard of furniture from frontage which costs thousands. I paid extra 150 extra to have it delivered put together which is ridiculous because who wants it in pieces. They are already overpriced and to have to pay extra just to have it put together is obsured. It arrived today and guess what. It was in pieces. And of course they use a third party to deliver so they just stand there and say hey we are just paid to deliver it. Dont use this company. It looks like nice stuff and they charge a small fortune but they are not worth the price.

I ordered a Christmas wreath and garland that looked absolutely beautiful in the pictures. When I got them they were not as pictured. Even on sale I paid a little over $500 and they looked SO cheap. They were such low quality I just couldn't believe it. They were a Christmas gift so I didn't open them until Christmas. So when I saw how cheap they looked and tried to return them they said they wouldn't do that because I called after Christmas. Nowhere when I was buying them did it say that it would be the case. I can't believe I spent so much on a very subpar wreath and garland.

We purchased an $1,100 outdoor heater from frontgate, and the process has been frustrating from start to finish. We had delivery issues with no updates or call to tell us the delivery wasn't going to happen when initially scheduled. We finally got the product with missing assembly tools and the quality was so poor, nothing lined up to assemble the product.

While shopping on Frontgate.com an offer for 20% off site-wide appeared. By signing up to receive emails from Frontgate, I would receive 20% off site-wide. I read the exclusions and found that the item in which I was interested would qualify for the discount. However, the discount did not appear so I called customer service and was told it would appear after I submitted my order. I did so, the order went through and the discount did not appear. I was then told that the sale price reflected the 20% discount and I said no, the price was the same as it appeared prior to my signing up for the discount. This was very deceptive and I would not have bought the item without thinking I would receive the 20% discount. However, because the customer service representative told me that I had to submit the order to receive the discount, the sale went through and my credit card charged.

Very deceptive ad and business practice.

I have ordered two barstools. I finally received one and called to inquire when the second bar stool would be received. Customer service was shocked I had received one since their records did not show one had been shipped. When I again inquired when the second bar stool would be received, I was assured it was packed and ready to go any time. I have called the last 4 days and told some version of that story... Today I asked for my order inquiry to be escalated and was transferred to another customer service rep who assured me the barstool would be shipped any time today. I later received a email telling me the barstool had shipped and gave me a tracking number. I checked the tracking number now 7 hours later, and the shipping company website that tracking number is not found. Seriously?!

Twice ordered a large handpainted wall mirror, and twice it was delivered broken. The first one sat in my dining room for 3 weeks, as it weighs 90 lbs (not 44 as website states!), which was inconvenient with the Thanksgiving holiday and family guests. Getting through to customer service is very difficult, with long hold times, averaging 20 mins. When I finally got through to a supervisor, she was extremely helpful. I won't be buying anything from them again.