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FreshwaterSystems has a rating of 3.05 stars from 3,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshwaterSystems most frequently mention customer service, good price, and fast delivery. FreshwaterSystems ranks 2nd among Water Filter sites.
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I purchased a new exact replacement water storage tank for my RO system. Amazon had them available but several people complained that the tanks they received were heavily dented or damaged. Freshwater Systems had the same tank at very competitive pricing and reasonable shipping cost so I decided to buy from then rather than Amazon and I'm very happy with my decision. The tank I received from Freshwater Systems was well packed and not a scratch or dent on it and I received it quickly. Thank you Freshwater Systems for the excellent customer service and pleasant buying experience.
I am just amazed at how bad this company is. I ordered a PVC reducer, 3" to 1 1/2". They sent me a 3" to 1 1/2" reducer, but it already had a 1 1/2" threaded pipe glued into it. When I sent them a photo, they responded that they did not send what appears to a used product. As a customer I have never been accused of lying before. They may eventually accept their mistake, but their initial response is just terrible. I will never do business with them again, regardless if they do correct their error.
Update:. They refunded my account and allowed me to keep the product. Minus one star for their lack of attention to detail on the original listing.
Original review: They advertise one concentration of a product and deliver another. Additionally, my order had a total of 10 packs, received 9. They honored a return, but at the cost of me having to pay return shipping for their mistake. Poor business practices. Look for a different company to do business with, there are plenty out there.
When an order is placed with your company there should be some sort of feed back when the item is back ordered. In addition when delivery time is requested by your cusomtomer there should be an actual date given not just an email consistently staing we are checking or stating check our website. Customer service is not just a empty hadded response.
My experience with Freshwater Systems (FS) for the most part has been good.
I would have rated them higher but I bought the same storage take from FS on October 30,2012. The take took water under the bladder so we were only getting about two cups before I replaced with the same model RO-122 in March 24 2016. The ordering process is very easy, priced right and shipment arrived sooner then I expected. I will more than likely return and recommend FS if needed.
I ordered 2 filters, I ordered correctly but the wheahouse sent my one of the filters being incorrect. I asked to return it and send me the correct one that you guys mixed up. Also paid for 2 day delivery. Not sure what the mix up was, but it took 3 weeks to get the correct order that I paid 2 day delivery for. Luckily there was a really nice lady that helped me out and I really wished I remembered her name.
So far it is working, but this is the third units we have used during the past ten years
The overall customer service was good. Though disappointed that the bulb failed at 5 1/2 months to begin with, and that they did not warranty the sleeve as well that we bought with the original bulb, so it cost us to replace it.
Also the fact that it took almost a week for a call to come back to us that the light would be covered in warranty, as if we bought a replacement and paid for it, the companies would have been quick to send it out. I would like to see the same with warranted items.
Received my pump on 9-29-15, but it was damaged contacted customer care and followed all instructions, Didn't receive the repair part till 10-14-15
Sent me the wrong pump, but could not turn around and ship me the replacement quickly enough, so refunded me expedited shipping fees.
I had ordered this with 1 day ship, but because of the intervening week-end I ended up getting the pump I wanted 5 days late.
VERY pleasant interaction with customer service. 5 stars for that.
I purchased a new counter-top filter system. But I am still using my old one/same type. I just installed a new candle in it. Recently bought parts to install the new one
But didn't yet! The new one looks so different I'm sort of afraid to set it up. When I do I'll let you know. At 77 it always takes me so long to try something new.
Plugged it in with no included set up instructions. I called customer service twice, held 20+ minutes with no answer. Tried online customer service, waited and waited until it was too much and I gave up. The next day I tried a few things and got the 365 day panel reset.
Over all I am very satisfied with Freshwater Systems. My only complaint is when I did my first order for water filters I realized that they had another filter I needed. So I followed the canceling steps on the website and generated a whole new order for the items I needed including the ones from my first order. However, I received both orders and was charged for both. They need to fix there canceling process on the website.
Was not a part of Prime, so shipping was pretty slow. RO filters were as described and adequately package to prevent shipping damage.
I'm very pleased with the product. It was one of the few double spigot faucets for filtered water. My only complaint was that even my handyman had a hard time setting it up. He had to purchase washers and tape to take care of tiny leaks. It does work fine now tho.
My only complaint was either freshwater or me made a mistake, in that the FIRST tank I received was the wrong size.The day I received the tank, I sent it back (at my expense) and ordered the correct size. (which I received yesterday.) The man who took my second order never mentioned that I needed permission to return the first tank. I called a few days after I shipped back the first tank to ask a question and the person I spoke to told me that I should have gotten something from Freshwater before shipping, but he would watch for it.
We had to replace our older system to a new digital one, but within 3 visits it was up and running. So far, so good!
Customer service was great but did not like that if I returned the item I would only get back the cost of the item and I would have to be responsible for shipping back to the company. By the time it was all said and done I would only get back about 7-8.00 so sold it on E-Bay.
FreshwaterSystems provided the product as expected and within a reasonable amount of shipping time. They even used recycled packaging for a shipping container. Eco wise, if not a little unsettling to see the package arrive in a somewhat tattered condition. The product installed easily, however after one day the indicator light on the RO faucet failed to work properly. I'll have to disable the light to stop it from continuously blinking red. Too bad. My old faucet's indicator light never failed to work properly.
I wanted to give you 5 stars but hit the 4. Also bought a bulb 2 years ago. I will be buying a new bulb every year now that we are living in our cabin.
I'm very impressed with how fast my items arrive, but the packing was a mess.
Our experience dealing with Freshwater Systems has always been great, but we just haven't found the right filter yet to meet our needs or to improve the taste of our water in our deep water along wi th with some other problems. However, we appreciated all your help in trying to help us get this problem solved. We have had our water tested on the local level and now are in the process on having tested on higher level. We are bound to get this all worked out. We aren't going any where, and we hope you will always be close by to help us.
I was looking for a John Guest, 3/8" to 5/16" reducing elbow to connect Pex for a Delta faucet. No one had it. The John Guest Distributor for North America had never heard of one. Fresh Water Systems had it in stock. I ordered it on line and it arrived very quickly.
Their sales people were not as knowledgeable as I had hoped, but they were still very helpful.
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Founded in 1989, Fresh Water Systems (FWS) has grown to be one of the largest independent providers of residential and commercial systems, parts, and accessories related to water purification. The company counts among its long-time customers over half a dozen of the nation's biggest pharmacy chains. FWS maintains one of the largest on-site inventory warehouses in the industry at its headquarters in Greenville, South Carolina. This ensures a wide selection of replacement parts, highly competitive pricing, and fast delivery times. We strive for total customer satisfaction with our comprehensive and easy-to-use website and call-in center staffed by dedicated and highly-trained professionals.
Fresh Water Systems began its life as a small water cooler sales and service business in Southern California. The company grew quickly and soon expanded into filtration. In the late 1990s, FWS was approached by a national pharmaceutical chain about supplying them with treatment and dispensing systems needed to provide the USP-Grade water required for formulating certain medications. (In-house systems eliminate the need for expensive and short shelf-life bottled water.) This led to FWS becoming the exclusive distributor of the PharMate® dispensing system, which the company continues to manufacture and service for over 15,000 pharmacies nationwide.
In 2004, the company relocated its headquarters to Greenville in the verdant Appalachian foothills of South Carolina. Today Fresh Water Systems is one of the largest direct providers of all things related to water treatment and purification, supplying both homeowners and internationally recognized corporations with everything from hard-to-find small filter parts to large-scale purification systems. In 2014, the company moved into a new building with greatly expanded warehouse, call center and office space from where it serves an ever-increasing number of customers throughout the US and internationally.
FWS recognizes that its business centers around water, one of the Earth's most valuable resources, and takes very seriously its commitment to improving its impact on the environment. The company actively promotes and seeks out products that reduce pollution and support global sustainability. In its own operations, it has instituted comprehensive recycling programs throughout its everyday operations.
Brandon, we are very sorry for the inaccurate description of the item and for the miscommunication about the return shipping. We have resolved the issue with the incorrect concentration listing and issued a full refund. We do not require the items to be returned to us. Please let us know if there is anything else we can do for you.