FreshwaterSystems

I am just amazed at how bad this company is. I ordered a PVC reducer, 3" to 1 1/2". They sent me a 3" to 1 1/2" reducer, but it already had a 1 1/2" threaded pipe glued into it. When I sent them a photo, they responded that they did not send what appears to a used product. As a customer I have never been accused of lying before. They may eventually accept their mistake, but their initial response is just terrible. I will never do business with them again, regardless if they do correct their error.

Customer service is a joke. The customer service representative became agitated when discussing why my expedited shipping took 1 week to get shipped.

Don buy the PH tester in the photos they are dried out and defective. The units will not calibrate no matter how long you soak them. Freshwater sent me two bad units then moved them to clearance. BE AWARE there is no refund on clearance items. Horrible company who posted lies on google reviews saying I did not want to calibrate the tips which is untrue I've been using these testers for years and tried to calibrate these pens over 5 days they don't calibrate and don't even read the same in the same testing solution. They then said they did not move the ph testers to clearance again another bold lie look at the pics below. They do NOT GIVE REFUNDS on clearance items. Terrible customer service knowingly selling defective product with no chance of a refund. Stray away

I have been a loyal customer for years. I got a mineralization filter for my RO system and I noticed a CA Prop65 sticker on it with a reproductive health and cancer warning. When I asked if the warning was due to the materials in the housing or was it the filter? I got the runaround and they said it only applied to CA. So the materials don't harm non-Californians? How stupid. They said they didn't know and told me to call manufacturer. They were no help either and told me to call Fresh Water as the don't apply the stickers. So I guess I have to just suck up that my water supply may in fact cause health issues when in fact I bought an expensive RO system to accomplish safe and healthy water? These folks were golden until I got this right wing dismissive bull and apathy when I am concerned about my health. Not good folks.

Terrible company - terrible customer service. Do NOT waste your time. Over a month of excuses and then the day that it was supposed to be here - all that arrived was a cancellation email. AVOID AVOID AVOID.

One (standard) item was out stock and order was on hold. Took them 2 days to notify it is on back order. After a week they still did not ship. Kept the payment for another 5 days before refund.

I order 3x of one single part. I only got one of them correct, the other two were wrong sizes. Called to get one shipped out before Monday. For some reason, "There are zero callers ahead of you and an expected wait time of 0 mins", yet it took them 10 mins to answer my call. Customer service rep had no interest in helping. Had to fight her for a refund. Absolutely ridiculous. As someone who works in the water industry, I will NEVER use or recommend this site to anyone.

I bought a product and it failed. Tech support was at first a decent amount of help. Customer service dept was horrible.

I called back and spoke to tech support, this guy is a total POS. He is unable to admit anything is wrong with their service or their company.

Complete and total Egotistical azzhat.

I will never shop there again.

Bill for an order I yet to have received.

Despite using the online form and sending an email to the returns department, I got no response. One of the filters I purchases--with the assistance of their chat help--won't work for my system. I never used it and wanted to exchange it.

Price was high compared to other places

Did not receive what I ordered

The cost carrier is to expensive, and never bring a good service.

You are specifically asking for feedback on my experience with your company, so I will share it
- Ordered a specific part number water filter for my fridge on 2/5.
- After backorder delay, order arrived on Fri 2/19
- The part I ordered had been substituted for another - not what I wanted.
-Sat 2/20 called Customer Service, they said they would talk to the fridge filter expert and get an email to me immediately.
- Wed 2/24 Four days later, still no email, I called Customer Service again, said they would send info on how to return filters for a refund.
- Fri 2/26 email to Customer Service requesting return info, email unanswered.
- Mon 2/29 email to Customer Service requesting promised return info.
- Tue 3/1 email from Customer Service, promising the return info will be emailed tomorrow.

Ridiculous delays. I'm very disappointed with this entire experience so far (wrong part sent, slow responses) and I still have these wrong filters sitting in my house. I can't wait to get my money back, but I expect I will have to wait more.

See my review at resellerratings.com.

You shipped error item to me, and I send back on March 28. But no one answers me when you ship the correct item to me. I send many email to your customer support but no one answer me.

Horrible Company - Worst Customer Service experience in years. Ordering over the weekend when no live people were available the website had limitations on entering a hybrid address - both physical address and PO Box combined. The result was a return shipment that Traci the supervisor told me was all my fault. Unwilling to spend the $5 to ship it back to me and losing over a $200 sale. Told my wife on a follow up call that "... we are not Amazon, go buy it from them..." GOOD ADVICE

One of the worst service experiences ever

My order was sent to me all wrong, and to get a
Replacement, I have to returning your wrong product
Before I can get my replacement? By the way, I'm still
WAITING! Why take so long?

I ordered online and paid for shipping. Never received a ship confirmation and no news so finally called them. They said they "lost" the order, that it never came through the system. Several more calls and emails later, and much prompting on my end, they finally shipped it out. The customer service rep offered to refund me the cost for shipping due to the inconvenience but never did.

If you talk to Cama in Customer Service, she can tell you why I was completely dissatisfied. It took almost 2 months, 3 phone calls and an email before I received my complete order.

Personalized attention is gone from years past. They give you free shipping and it takes twice as long as it says on their website, WITHOUT TELLING YOU. Keith in customer service was rude and condescending, said the delay was not their company issue and when I called FEDEX to verify whose issue it was, it wasn't FEDEX. Freshwater chose to send me the filters that I needed via a donkey and a slow barge around China. Truthfully, in FEDEX's own words
"Freshwater chose to send you your package the slowest and cheapest way possible". Pathetic!

I ordered 2 filters in the middle of August, you sent me the wrong filters way past the date they were expected. Then you sent only 1 filter and the second filter has a 4 week lead time to come in. Meanwhile my customer is having to wait 2 months to get a filter. Moving forward we will never purchase anything from you again..