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Fresh Essays has a rating of 4.79 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fresh Essays most frequently mention high quality, long time, and term paper. Fresh Essays ranks 22nd among Essay Writing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 15 days
152 reviews
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So far I don't have full score on this subject. Professor gave feedback sentences are too long and hard to follow through and no examples to give the audience a clear picture of what is writing on the paper.
Order number # 406790740 re do. I hope this message finds you well. I am writing to express my concerns about the recent quality of work produced by your writers. It has come to my attention that there have been several instances where the instructions were not followed accurately, and important details were overlooked. This lack of attention to the specifics and instructions has been disappointing. As clients, we invest a significant amount in these services, so we expect professionalism and precision that matches the value. The work we receive must reflect the high standards we are paying for. I hope this feedback is taken constructively and that steps are taken to improve the quality of service moving forward.
The "writers" are outsourced and barely speak English. The whole point of purchasing an essay is lessening your stress with the workload, not working three times as hard to decipher what is being written. Also, papers are not turned in on time and forget about getting your money back. Yeah, they might send you a paper but no doubt the highest grade you will receive is an F. Write it yourself or don't turn anything in, you'll still probably receive a better grade than with this service.
Tip for consumers:
DON'T DO IT.
My order # was *******383. I have attached screen shots to verify my experience with Fresh Essays.
The paper I received was not written in proper English, the sentence structure was 3rd grade level at best. Incoherent sentence structure such as "... I focus more on the best the life can give me." This was a one paragraph assignment, they were given 3 days and an additional day for revisions. One paragraph... 4 days... poorly written, not acceptable, ever. This company is not capable of better written papers nor will they issue a refund if they miss the deadline. SAVE YOUR MONEY!
Tip for consumers:
The best tip I can give about this site is just don't do it....move on...fast!
Dear Birdie!
Thank you for providing me with your order number - #266533383. I'm so sorry for the situation occurred with the order. As I can see you were not fully satisfied with it, although it was delivered on time and done up to all your instructions. Unfortunately, you refused a free revision of it, so the writer couldn't upgrade the work. 3 free revisions are totally free and you don't have to pay extra to get the work revised. To be honest, we were upset when you decided to get charge back through PayPal. Believe we could solve the situation in another different way. Thank you for cooperation with us. Wishing you all the best on behalf of all our team!
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
Plain and simple, I got a 0 on my essay and failed the class because of this garbage service. 100% reworded line-for-line from common information sources especially wikipedia. Stay away, you've been warned.
Hi Ronald!
I am so sorry that you’ve had a bad experience with the writing service. But I’m not quite sure that you ordered with us as I simply can’t find anyone with name Ronald among our clients. Could you please share your order number to our email? I will be glad to help you solve the misunderstanding with your order. Thank you!
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I paid $237 for a professional paper, extended the deadline twice and got nothing, not one single word I could use. Not. One. Word. It was clearly written by someone who did not speak English. If was FULL of grammatical errors and "filler" wording (62 word sentence that should have been 9 words). Even the bibliography was completely messed up. Run. Run fast. WORST SERVICE EVER! (and you won't get your money back despite their "guarantee".
Dear Amy, please let us apologize for the quality of the paper you received. Indeed, it was completed not up to our standards. We would like to ask you to close the dispute with the payment system, and allow us to issue a full refund back to your account. Thank you for understanding. We look forward to hearing from you.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
Fresh essays are not professional! All they want is money to keep your paper and say ""we had to add somethings so it will be an additional amount of money"! Not worth it run and go somewhere else!
Hello Anissa!
I'm so sorry that you were not satisfied with the service provided, but unfortunately I can't see any orders from you. Probably you have confused the name of the company simply by entering the wrong domain.
Could you please double check it? Or you can provide me with your order number and I'll check what the case was and why you were asked to pay extra.
Maybe the type of your work required a higher academic level. Right, the paper completed for the Bachelor costs more than for Undergraduate. Or maybe you were offered to get even better experience with our extras. Yes, they cost additional money, but there's no need to add them to your order if you do not want to.
So, I’m looking forward to hearing from you to make the things clear. Thank you!
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
Freshesssays doesn't know how to screen the quality of their writers. First of all, there were many grammatical typos on my papers. It seems like the writer cannot use English correctly or they are not a native speaker. Many sentences did not make any sense. If you decide to use their service, you will end up getting paper written by elementary school students and when you ask to have your money refunded, they will say NO. They should be ashamed of themselves. SCAMMER. Never use their service
Dear Tommy!
Could you please provide me with your order numbers by email support@freshessays.com? I can't find any orders by your name in the system. As I understood from your review above, you have asked for a refund. Please give me your order numbers, I'll check them and will do my best to help you.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I ordered 3 hours service. And they told me they can not find a writer after 2 and half hours. I also have another order. It was really bad. No logic and not make sense. So if you are rush on some assignments. Do not trust those people. They only want to get money and never care the quality.
Dear Wilson!
I've just searched for orders placed by Wilson and the orders with 3 hour deadline. I'm so sorry, haven't found any of the orders. Are you sure you have ordered with us?
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I had been patient with all the excuses these guys have been making for my order delays. But it seems that it’s just their regular melodrama. If I knew they were such scammers then I would have never ever placed any order. Screw your pathetic services.
Dear Tom. I feel so sorry that your order has been delayed by our fault. We would like to apologize for this situation and you can feel free to ask for a compensation because of our delay. Could you please give us your order's number in any convenient way for you? We will check out what has happened and make it up to you as soon as possible.
Theyre just plain bad guys. I hired them for my essay assignment and I got an F because of the crap they wrote me.
Dear Luca. Thank you so much for your feedback. Unfortunately, I couldn't find any orders by your name, that is why I can't check what was wrong with it. Make sure that you didn't confuse freshessays.com with any other company that can have a similar name but absolutely different domain. If you just used another name here, could you please contact us support@freshessays.com and include your order number. I'll check it and try to find the best way out for you.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
Go anywhere BUT fresh essays to get help with your assignments. Their support staff is so rude. And the writers are complete imbeciles.
Dear Zoe! Thank you very much for finding some time to write us a feedback. I couldn’t find any orders by your name stated here – namely Zoe G. Could you please specify the ID number of the writer/writers you worked with? I will be very grateful if you do, so that I can check out the situation occurred and take immediate action.
Please accept my sincere apologies if our writers didn’t meet your expectations. Hope to hear from you as soon as you read this message.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I am not satisfied with my order. The paper was not up to my standards and sounds like a foreigner's writing. For the amount of time given, I believe that the writer could have done a better job rather than just getting quotes from other readers and including them in middle of my essay to take up space. I won’t make any further purchases from them.
Dear Ellie. Did you request a revision of your order? If you were completely unsatisfied with the work of the writer, you could ask for a new one. Please give me your order number so that I can look into the situation.
I think they dont know how to edit the document. And if they really dont then they should just shut off their business. Stop playing with the grades of every student. You guys are good for nothing!
Dear Ellis! I can see only one order placed with us in December, 12/2015. It's number is 229073340 and it's already approved long ago.
As I can see the writer uploaded a draft for you before the deadline and there were no request for a revision or complaint about the quality. Is this really your order? I would be so grateful if you provided me with your comment why you weren't satisfied with your work. Please contact me via email support@freshessays.com. Thank you!
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I needed to get summaries of a few articles and it was pretty urgent and they did provide me the summaries for those articles but they were so poorly written, it was as if someone has casually compiled a rough draft and sent it to me without even reading it twice. Such low standards!
Dear David!
Could you please specify your order number via email support@freshessays.com? I can't find any orders, including those for writing summaries, from you by the name specified here (David O.) Maybe you have confused the name of our company when leaving your review here on sitejabber.com or was just registered by another surname. Waiting for your reply!
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I am too angry on my friend who suggested me such inefficient writing services. The customer representatives of Fresh essays are so unresponsive. The writers are very naive at writing technical documents. Overall, I will give a very low rating to this writing service.
Dear Luca. I am very sorry you had a bad experience with our service. Can you give me your order number so that I can take a look at it and offer you some compensation?
I ordered a presentation from them which was not a difficult one but they weren’t able to cope with basic guidelines. The over saturated slides were looking very messy and it wasn’t presentable at all. I would not recommend this service to anyone.
Dear Ellie. We are so sorry that you weren't satisfied with the presentation prepared for you. Please accept our sincere apologies, and we hope that we can put the things right. We provide all our clients and you in particular with three free revisions to make changes to the content of every work if you find it done inappropriate.
Did you ask for free revision? Please contact our Support Customer Manager by phone or write us support@freshessays.com and include the number of your order so that we could check out your initial guidelines and see where we went wrong.
What unlimited revisions do you offer? I asked for revisions but the representative turned down my request saying that it’s not for free, and it will take two more days. I have paid enough money for a standardized essay.
Dear Rebecca. We provide up to three free revisions as long as the revision instructions don't contradict the initial instructions of the order. Moreover, you can send the order back for revision through your control panel without contacting the manager and set the needed deadline (at least 2 hours will be needed though). I will be glad to look into your order if you can provide me with you order number.
I availed their case study writing services because it was an important assignment so I didnt want to compromise its quality. But I just did that by asking them to write it. It was so disorganized and poorly referenced; I would never have made a mistake of assigning them my case study if I would even have a slight idea of their incompetency.
Hello Anna!
I have found the one and only order (number 239656299) by your name. But it was placed for an argumentative essay, not a case study. Is this your order or some misunderstanding has occurred?
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
Claiming guarantees and not standing up to them! This is what their so called most amazing service is all about. It was one of my worst experiences so far.
Dear Adam!
I'm so sorry, I could find any order from you in our system. Make sure you haven't confused the name of the website, sometimes even one letter in the address will redirect you to another service. Or provide me with your order number via email support@freshessays.com, so I could check out the work done for you. Thank you!
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
Dont ask their help. It was a complete and utter disaster. They didnt do anything the way I asked them to. I have to submit my assignment tomorrow and they completely botched up my order.
Dear Chloe! Thank you for taking your time to write us. I tried to find orders registered under your name in our system and I didn’t manage to find any. Please make sure that you didn’t confuse our website address with any other. Sometimes even a small difference in the name of the company plays a great role. For example, ending of the name, our domain or subdomain name.
If you are sure that you placed your recent order with us, please contact us support@freshessays.com and specify your order number. I will be able to check your initial requirements and the work prepared by our writer to find out everything was followed.
Please let me remind you that the very first version of the paper we deliver is a draft, which means you need to learn your assignment and approve if you are satisfied. If you are not, you can ask for three free revisions and the writer will improve your order to meet all of your needs.
In any case, we are so sorry for the situation occurred. Hope you’ll let us check it out as soon as possible and find the right solution.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I always thought that online writing services were amazing for those who could afford. So I gave them a try but I just puked at the quality of writing they give. The typographical errors and grammatical errors were so common that it took me 2 hours to edit them. The document was in such poor condition.
Dear Eva. Please accept our apologize for the low quality of your paper. What was your order number? I would love to look at it so that I may offer something in return. We would also like to contact the writer about this situation. Looking forward to your reply.
I ordered an essay and what I got from them was totally unacceptable. I am feeling regretful. Their services were totally useless and it is out of question to ever go for their pathetic services again.
Dear Brandon, please accept our apologies since we feel so sorry that you weren’t satisfied with the essay you received from us. We would like to change your mind and find a way out from the situation occurred. On occasion like yours we have 3 free revisions to improve your paper if your initial instructions weren’t followed because of miscommunication with the writer or any other significant reason. Please contact us support@freshessays.com and include the comments you have about your essay so that we could take all measures to leave you happy.
We apologize one more time.
I ordered them to write down a research paper for me which got rejected. It was not expected at all. I provided them all the required guidelines but still they failed to provide a healthy and professional document.
Dear Andrew!
Unfortunately, I couldn't find any orders from you by the name specified here. Could you please provide me with your order number by email support@freshessays.com, so that I could check your initial guidelines and the work delivered to you from the writer? This way I will be able to find a way out of the situation occurred in the most perfect way for you.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
They sent me an admission essay on my order but it was a really ordinary one. It had no spark at all, no attempts at convincing or other such defining factors. It was very bland and completely spoiled version of what an admission essay should look like.
Dear Lauren!
I've searched for the orders from you by the name specified by you here and also by the type of work – admission essay. I'm so sorry, found nothing. There must be misunderstanding. Please make sure you haven't confused the name of our website or send me your order number with all the comments you have about it. I'll check out everything and do my best to find the best way out of the situation.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I provided them all the guidelines for my research paper and all the materials and methods. In short, I assisted the writer all the way which wasnt even my job and he still couldnt provide a research paper worthy of submission. Such disgusting services!
Dear Tyler!
Could you please provide me with your order number for your research paper via email support@freshessays.com? I've searched for the orders from you, but found nothing. When you inform me your order number, I'll be able to check all the guidelines initially specified by you and the work delivered from the writer. This will help me clear the situation and compensate if we did something wrong. Thank you!
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800
I sought their services to proofread my paper as I wanted it to be the most professional one. But the suggestions they added were so typical, even my fellows knew better than that.
Dear Jay. We are so sorry that we didn't manage to fully meet your expectations as for proofreading of your paper. Could you please write us to support@freshessays.com and point out the suggestions from us you found typical in your work and we will check it out. We have a 3 free revision option to improve your work and make it as good as you want it to be. Please accept our apologies once more. Hope to hear from you as soon as you read this.
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Spend your free time wisely, doing what you LIKE. Experts at our writing service will prepare your original custom paper of any academic level and deliver in without delay - just warn us in advance.
Dear Valeska!
As I can see you already have 74 orders with us and you are one of those clients we’d like to get more feedback from. Your opinion can help us advance our service and help our writers improve their skills.
For now, I found only one feedback from you on the one order. You’re saying you were not totally satisfied with the writer, so to apologize we are offering one of our best Advanced writers at no additional cost. Please, check the message from us.
Thank you for this feedback. We hope to get even more feedback on your orders. Every word is important.
Liza J., Customer Support Representative
Email: support@freshessays.com
Toll free number: 1-800-357-5800