Frenchie Shop

I order 3 items for a larger size French Bulldog. What I received was only 1 item (tiny, tiny boots) that wouldn't fit the smallest Chihuahua. While I received communication in email right away, the order took more than 2 months to receive. My complaint was not favorably dealt with as they claim that they outsource the purchases to China so there is no getting a refund. I do NOT recommend anyone buy from this company. It's really bad and you'll lose your money.

Do not expect much from this company - I paid ~$43 for a door mat that was so cheaply made and the decals were iron ons' from the 70's. Same with the T-Shirt, it was not even dollar store quality material, also an iron on decal, I will be surprised if it makes 2 washes without peeling off. The mugs and the socks never showed and after 7 days of emailing them and arguing about the mugs and socks never arriving - I reached out to PayPal for assistance.
As you guessed there is nowhere on their site to leave reviews, now I know why. They show very cute items and sucker you in, but don't waste your money the items I purchased that did actually arrive were of terrible quality.

Very disappointed in quality and customer service

Update - PayPal investigated and refuvddd our $. So glad we didn't deal with this scam company directly ….

I purchased 2 bowls ($156) as a surprise first gift for our daughter's Frenchie and it's been a jumbled mix of conflicting emails, delays, and tracking links.

First we receive an email with a link that indicated the order was delivered! After alerting her to check for the package (and it wasn't there) I contacted them to determine why.

Received another email / tracking link stating shipment is still in China! And again checked today 6/3, still in China.

No telephone customer service telephone # so it's a mess of back/ forth emails. I've asked to have the order cancelled, the package recalled and money refunded. We'll see how long it takes for that? And be prepared for the onslaught of solicitation emails (several a day!)

The site appeared to have high quality merchandise but it's been 8 days and numerous conflicting emails later and the shipment hasn't yet left China

Save yourself a lot of time and aggravation and find another site for your merchandise!

Clothing was too tight and i ordered per measurements. Also bought 2 harnesses. When you tighten them to fit they just loosen right back up. Complete waste of money. They would not let me return them and get my money back. Don't shop here!

You would think this was coming from the USA, nope... China. Takes months to get and then its the wrong size. Try to get a refund - you have to pay to send it back and thats $$$. Horrible company, terrible customer svc. Filing a complaint with whoever will take the complaint.

I ordered the Frenchie Robot in October for a Christmas gift. I gave it on Christmas. Upon opening the original box and activated the robot, it did not work. Customer Service refused to send another or refund because of their 14 day return policy. I respect the policy, however, I have never heard of a policy like that for Christmas gifts. Just out the money and the toy.

I would like to know where my order is. The tracking number I have, says I put in an order in July of 2023 and it was in transit in Nov 2023. What? Hasn't even been delivered. It is a 5 month order? That's just now in transit? An order I never even did.
I ordered, from your shop this Month January! 2024. I have ordered from bark box, chewy and yeti and have gotten all of those orders, and I ordered them after I ordered from the frenchieshop.
My tracking number is a fraud. The information is saying I have a 5 month order still in transit.
I bought a harness and leash set and have heard nothing. No tracking, no shipment information, no texts, no emails, nothing. Zero. Then when I try and track it, it's bull$#*! information.

DO NNOT ORDER FROM THIS COMPANY. First, you think you buy from a company in USA, but they're located in China. For both pieces of clothing that I bought, I received the wrong seizes. I am waiting for my refund since the month of October. I keep writing to them and receiving an email saying that they will take care of my request, but no one writes me back. Never had a worse experience ordering anything!

I bought an item from this seller and it never gets delivered while their shipment tracking showed delivered. I filed a case with Paypal and Paypal said they review the shipment tracking and refused my case...?(transaction Id 1LB*******L*******P)

Before i contacted Paypal, i contacted both the shipping company and the seller the themselves but they blaimed to the shipping company.

I even provided screenshot from security camera showing that there is no parcel as well as any sign of delieverer at the time of the item marked as delievered from the shipment tracking.

This is either a scam or irresponsible seller that doesn't care about the buyers after you paid. And there is no guarantee for the items you paid that delivered to you. Beware of the seller, I hope that no more people would have the same experience as I did.

I should've read the reviews never will order again from here I order my dog leash and harness never in my life ordered something that took this long! But I got what I ordered and it was really bulky sigh I will keep it and sell it to someone else

Cheap product using carnival quality material.? Poor fitting and will last less than the life of a paper towel.

This a first time I leave a bad review, I always try to work with the companies first as I know how a bad review can hurt a business
I bought the shark bad, "L" size. I looked on their size chart to find the best fit for my dogs.
Unfortunately their size chart is not accurate and the "L" size I asked is actually with the "M" size measures
It is being over a month that I am communicating with their customer service and when I confirmed that I want I return or a refund (I was ok with a refund of 40% of the product just to close this nightmare) they just stop to answer me.
Please be careful before to buy from them!
HORRIBLE CUSTOMER SERVICE!
NOT A SERIOUS COMPANY!