Frenchfoodbaskets

Mark Karim Zouiyen is the owner of this and 8 other sites and has not responded to emails or phone calls. This appears to be a sham company that takes information. He also owns another site called citynapin (See: https://trademarks.justia.com/874/76/citynapin-*******.html) It appears that this guys opens and closes businesses. Other businesses with his name on it are: LE TABLIER BLEU and Image Trademark. I would alert your credit card company to put this guy on notice for any suspicious charges.

Original review: 12-7-18: I made an online order (and received an acknowledgement email). Order was not shipped. I made multiple emails to request status and received no response. Phone number on website never answered (and mailbox was full). Strangely, my credit card was never charged, so I'm concerned this is a scam site collecting credit card information for fraudulent purposes (and I've had my bank issue a new credit card).

The site looks professional, and I was surprised that the link to PayPal did not work -- that should have been my first clue. In the future, I'll not place an order with an unfamiliar company unless they ACTUALLY accept PayPal.

Updated information: On 08-06-19, I received an email from *******@newcommerce.com with the subject line of "Law suit pending regarding your sitejabber posting."

Body of message follows: "It was brought to our attention that you have posted fake accusations on Sitejabber accusing French Food Baskets of stealing card information. This accusation is baseless, defamatory and is hurting our reputation and business. We have referred this matter to our legal team for further action. In the past 10 months, this false accusation has cost us substantial loses. Please rest assure that we will spare no effort in defending our business interest and reputation.
Regards,
French Food Basket"

My take on this email: Apparently, the company not only doesn't fulfill orders, or maintain appropriate contact with customers, they respond with a threat when they receive a well-earned bad review. (They also can't count -- it was not 10 months since my review.)

I ordered some French cookies on November 16th at frenchfoodbaskets.com, received an email confirmation immediately after that they are processing my order and will notify me when the items ship out. It's a month out now and I haven't received an email or shipping information for the products I ordered as Christmas gifts. There is no way to get a hold of anyone at this company. I contacted them by email many times (it has bounced back) and by phone (their mailbox was full). My credit card was never charged, so my thought is that this company is a scam. I just changed my credit card number so that they can't purchase stuff with my card at a later date.