FreeTaxUSA

I used this as it was suggested for veterans as a free tax site. Now reading reviews after, I should have double checked. They're telling me one of my questions is incorrect. I've double checked. When I go in they ask if I want to upgrade as the upgrade can figure it out for me. It already cost me 15$ for the free service. Like 15 isn't a big deal but it's the point. State that ahead of time. Now trying to strong arm me into paying more, I'm going to request a refund and go elsewhere

On a positive note, FreetaxUSA is pretty easy to use, only if you don't have but a few documents. There is basically no support. You have to email your question, wait for a response and hope you asked the right questions. The generic response is not helpful. The find extra deductions is lame. First and last time I will use. Paid for the deluxe should have just done the free, with the same outcome. I've used TurboTax. For years, this year they have made filing more difficult so I thought I would try something else. Lesson learned.

I went to Turbo Tax first and after putting in all my info they wanted me to pay$40. So I tried FreeTaxUSA and they said I would get $79 less. I can pay the $40 and still be $39 ahead. I think that Turbo Tax is a better deal!

For some reason this year Freetaxusa is holding refunds and not processing them in a timely manner. My refund was sent to them on 4/6 and I have yet to receive my money in my account. You charge all these fees to process through you and you don't issue refunds in a timely manner. Not sure what is going on with them this tax filing year.

Paid $14.95 for them to file a previous year 2018 state return. I waited a full year and they never did. They did submit other free returns on time, so I don't recommend paying for their service, ever.

I looked into this site as an alternative to H&R Block, since they charge high prices. At first it looked promising. Filling in information was easy, and it provided helpful information about what info you may need and helped me find a missing form. But before finishing I felt that the calculations may be off and could skew the end result. I decided to delete my account. I search everywhere until checking the support section. It states in the support answers YOU CANNOT DELETE YOUR ACCOUNT AND SENSITIVE DATA! This would seem to be a severe lack of security if we can't remove our own data. Be aware once you create an account and start to enter data, you can't remove it.

I have used FreeTaxUSA for two years. While it generally calculates your return correctly, I had issues last year with them wanting to charge a fee when I qualified for a free return based on the information they supplied to the IRS on their free file webpage.

And this year, I am supposed to file Schedule B because I needed to submit a Fin Cen 114 form and FreeTaxUSA can not generate Schedule B unless I had taxable income over $1,500. Also, I noticed that for capital gain/loss transactions, they don't allow you to make adjustments to the information reported by brokers. And when they are faced with having an issue, they just say - sorry we can't support your return - a sad response after spending many hours inputting your tax return information (I had at least 50 capital gains/loss transactions).

Their customer service replies (while fairly fast) seem to skirt an issue. After they replied they just let my responses sit for days until I sent multiple other messages to find out what was going on. This process took over a week to get a definitive reply (that they could not properly submit Schedule B as required by IRS guidelines). To me, this also is not reasonable.

For 95+% of people that have typical returns, I think this website will do a great job. People who have more complex situations, I would think twice about using them to file your return.

My return was accepted 02/10/2021, still no refund. Used HR Block for someone else, their return was accepted 02/15/2021, and they already received their refund.

Well everything seemed to be going smoothly but have an issue with my return and need some help, I paid extra for priority support only to find out that means that your issue will be dealt with by email with in 24 hours. I can see now this was a big mistake to even consider doing a tax return with an online company that provides absolutely no quick answer to even the simplest question by phone support. I will never use them again.

I have used Freetaxusa for many years. We use the service and pay for at least 3 returns each year for at least the past 5 years. I've never really had and issue. This year is different. I had to file an ammendment for both state and federal. Its not until after you have paid that they tell you the 14.99 they charge does not allow you to efile state. So you still have to print and mail your return. They know the State you are amending so it really should alert you beforehand. If I knew I'd have to pay for ink, paper, envelope, stamp etc. I'd of just printed the form, filled it out myself and mailed it. I was paying for the convenience. So much for that. Contacted customer care and no response yet.

Thank you for your response but it really doesn't help anything because I have done all of those suggestions you had and told your support as much and that was the answer I still got. I am very knowledgeable in the process of filing returns and such I've been preparing and filing returns for many years and am VERY familiar with how it works, As I said before I followed all the proper steps and it still has no record of my return! Where would you like me to send my private email too?

I have used this site for the last 6 years and have been relatively comfortable with processing my tax returns. I'm usually good about getting them in mid-February however this year with the changes in the tax laws it required a bit more to do the taxes. I had done all of the preliminary work had verified that my information was correct and was ready to file however when logged in today the system was down most all of the day. I had to then find another software program that I could put all of my tax information into and file my returns before the deadline. If this is the only business that they are in is filing tax returns then make certain that you have the bandwidth to support the volume of users that you have projected. Very disappointed

Well, it's April 15th, Tax Day. This is the big dance. D-Day (or T-Day). FreeTaxUSA has a message on their site that says they're down for "Scheduled Maintenance." Really. Did that genius consult the calendar when scheduling maintenance for their website?

Probably that's just a canned message that means, "Sorry. We're operating out of our garage and really don't know how to run a website. We got more users than we expected and don't know when we'll be back up."

If you're an IT Director looking for a job, you should fix up your resume and send it to FreeTaxUSA because they'll probably be looking for a professional IT director after this debacle.

The marketing director is probably safe though. They did their job. Brought the people in. The infrastructure just couldn't handle it.

Going over to TurboTax now...;-)

I did my return in Turbo Tax but Turbo Tax wouldn't efile it because it was past Oct 15,2021. IRS says they are accepting efiles through November. I looked for hours. This site accepts them through Oct 20,2021. I needed efiling so I can update my tax filing for student loan recertification otherwise payments will go up to over $1000 per month and I don't have that kind of money. If you mail in the return, it may take months for your records to get updated to the other agencies.
Please be legit. And I am getting a refund. If your aren't then... Winter is coming.

I'm trying to pay for the service and it's denied multiple cards from different banks. It then tells me I can pay to upgrade for better support?! Why can't you just work the first time? I just want to pay to file my taxes and be done with it.

, this site claim free, it is not free it will charge for the state $12.95 even do they don, t file it nor you able to print because of errors also when you ask for your refund of charges they do not respond. I am in SSI so it wasn't lthat
Difficult
I went to another co. And had no problem filing free of charge

Per the NYS Tax website, FreeTax USA can be used to file my state taxes FOR FREE if your federal Adjusted Gross Income (AGI) was $51,000 or less and your age was 17 through 61 as of December 31,2017. I have met this criteria, and yet their website still insists on charging $12.95 for the State filing. Emailed support and have yet to hear anything back.

Did my taxes a few weeks ago. Received an email from FreeTax last night to file an amendment because there was an update done to their software due to itemized deductions for state not calculating properly. In my case it was 170 error in my favor. Needless to say after 5 years of using FreeTaxUSA I will no longer use their software. Errors of this kind when dealing with a customers tax return is not acceptable. Especially when State is the return we are paying them for. When expressing my displeasure with having to file an amendment due to their error Free Tax customer care was not apolgetic at all. Their answers to questions about the amendment were "its probably fine". Anyone who has had dealings with IRS knows "probably fine" doesn't cut it. Its black or white so a definitive answer is essential to correctly filing a return and or amendment. Goodbye FreeTaxUSA that was never really Free anyway.

I have used this site for several years with no problem until this year. Their program is easy to use and I was satisfied until this year. For a weird reason I had to mail my state forms rather than efile the state. Trouble is that they do not tell you that until you have paid the $12.95 email fee for the state return. And they refuse to return the payment-just a lot of double talk. I will find another program in the future.

I think it is great they offer their free service. So they get a couple stars for that.:)

I signed up for their Deluxe service for $7, that is a great deal and it is only payable when you finish the return. Their online chat was responsive and generally knowledgeable and helpful, even on a busy day (April 18th). So if you are going to try this service, I definitely recommend trying Deluxe.

They did offer the ability to import information for my 2015 return from TaxACT (and several other large providers), which impressed me.

They offer two-factor authentication (sending verification codes by email or text). For this type of sensitive financial and personal information, I thought that was an important security feature for them to offer, and I was glad to see it on their web site.

This was the first year I have tried FreeTaxUSA. In the past I had used TurboTax for a number of years, then switched to H&R Block TaxCut, then switched to TaxACT. So I have lots of experience using other products, and with complex tax situations. I file complex returns including married joint return, homeowner, itemized deductions, charitable contributions, Schedule C (small business income), child tax credits, children in college, and withdrawals from retirement accounts.

My first impression was that the product is not nearly as mature is I would expect. Just entering my W-2 and 1099-R forms, I was running into limitations such as the FreeTax web site would not accept data that was on the forms such as parenthesis or dashes, the W2 had two address lines but FreeTax only accepts one address line, the 1099-R had a box blank but FreeTax insisted I had to enter a 0. Based on how many years they have been offering this service and how many returns they have processed, this immaturity surprised and disappointed me. It did not inspire confidence.

The deal-breaker for me was that when I entered the 1099-R from a well known investment firm, there was a box checked "Taxable amount not determined". TaxFree was then calculating the entire amount as taxable income. I contacted customer service and they advised me to check a box on the 1099-R that said "SEP/IRA/SIMPLE". Then FreeTax did calculate the taxable amount correctly. However, at that point I had lost confidence because that box was not checked on the 1099-R form from the investment firm. So FreeTax provided a work-around, but I was unable to enter the 1099-R "as is" as it came from the investment firm and to still get correct calculations.

Because I had lost confidence in FreeTax, I moved on to try the online version of TaxACT 2016 instead.

One final comment, beware all the glowing reviews (4.8 stars out of 5) on the FreeTax web site. They only let people submit a review after they have completed their return. So those are only reviews from their satisfied customers. It would be a lot more impressive (and accurate) if they would also accept online reviews from customers who had given up on submitting a return through their service. Therefore, I submitted a review on this web site instead.

Its kind of strange that I filed my ex husbands tax return with turbo tax and his was a 1040A his was accepted and has already gotten his refund. I filed mine the same day with free tax usa and mine was a simple 1040 and it is still processing. Just kind of makes me wonder! Can't call the IRS for 21 days which sucks. Is it 21 days from the date you filed or 21 business days?

Been filing 11 years and never had a problem. Started using free tax usa in 2014, that's when it seems like I started having problems. 2014 got code 1121, 2015 code 570. I have filed the same for 8 years and always have gotten return within 10 days, but now since 2014 I have been getting codes and it's taking alot longer.

Free tax USA is well designed and easy to use. As other reviewers have observed, they mess up when it comes to filing the return. I had a substantial refund coming from the state of Illinois. Out of curiosity, I decided to look if the check from Illinois was deposited electronically in my bank. To my surprise, my return was never submitted. Milton Friedman was right when he said "there's no such thing as a free lunch."