FreeShippingReviews 754

I wrote a scathing review (1 star) because of our experience with freeshipping.com.

I managed to find the right person in freeshipping.com who handled our case. My request for a full refund of 5 months of charges was satisfied by Mike Procaccini (Samantha was also involved), and I have verified that all the requested refunds HAVE been credited to our credit card.

Therefore, I declare publicly, that freeshipping.com DOES care about their customers' concerns and WILL make it right when given a satisfactory explanation and the chance to take remedial action.

The message here is: freeshipping.com has the required integrity to provide their customers with confidence. IF you sign up for their service, be sure you know what you are doing, be aware that there are MANY satisfied members and if you fit into the profile of frequent internet buyers, this might be a good service to subscribe to. Make sure you can justify the monthly charge.

I am officially notifying the world that they HAVE SATISFIED my concerns. Thanks Mike and Samantha.

I called the Free shipping customer service before asking for the rebate of $10 on a perfume I had bought. I asked them how it works and why they're asking for my credit card info. The representative said I'm going to be charged $1.97 to get that rebate but he never mentioned that I'm supposed to be subscribed to their service and pay $12.99 monthly. It was not explained in the terms and conditions either.
I realized that after 3 months of payment. It's not definitely worth it!

When my husband realized I was paying my credit card bills without reconciling I had to start. Right off I found a charge I didn't recognize. It was freeshipping.com. When I called them about it the woman started asking for a lot more personal information. I halted the interview and asked that the (almost) $100 charge be removed. Her attitude was flippant. I hadn't cancelled according to the terms of the agreement so there would be no refund. I didn't even know I'd signed up! She said it was back in Oct of 2009! So I'd been making payments to this outfit for almost 9 years and didn't even realize it! This is a really good lesson in reconciling credit card statements. At first freeshipping.com challenged the credit my card gave me but eventually I prevailed.

Emailed the Freeshipping.com Representative and haven't heard back from them so I suspect they didn't really mean what they wrote in a reply to my review offering a full refund.

If they offer a full refund I'm willing to edit and upgrade my review of freeshipping. However if it's BS then I stand by my one star review of freeshipping.com

Freeshipping.com deleted my freeshipping account and sent an e-mail about they would issue a refund for approx. $52.00 out of the $190.00+ dollars charged my visa credit card.

This company needs to be reported to your attorney general of the state of which you reside as their business practice is illegal.

Freeshipping.com works exactly as advertised. If (and that's a big IF) you understand the monthly fee structure and read the terms then you will know what you are signing up for and it is unlikely that their service leaves you unsatisfied. They are responsive, and run a trustworthy business which is worth it for those who do online shopping a few times at month and are willing to spend a few minutes to find the best deal (which is not always the Amazon.com even if you have free prime shipping).
That being said, they don't do a good job in helping you understand the monthly fee, and terms of service. The pop-up that they use to acquire customers at several third party websites, should show in large fonts and in several steps that this is a monthly service for which the customer will be charges $12.97 unless they cancel within trial period. And for the first time users they should let them submit the documents for shipping rebate up to several months after purchase, because many customers don't know how Freeshipping works and it may take time for them to find out they need to pay for the shipping at the time of purchase but can submit documents after the purchase to get a shipping rebate.

I was charged, yes, $12.97 for what? I never signed up for this service and from all the reviews I've read, over 300 people have unknowingly been charged this fee. When I called Freeshipping, the representative asked for my debit card number. WOW. I don't order online, so I don't know how this happened. I don't scam people, but your company must be raking it in and it is criminal. Unfortunately, I will have to call again to cancel something I never signed up for in the first place.

I purchased parts from Sears and noticed an offer of a $10 rebate for trying this service. I received the information from them and noticed that the service was going to be billed at $12.97 per month. I cancelled immediately, but was charged $1.97 for my trial 7-day period. Because I cancelled immediately, my trial period turned out to be one day, and they now have no record of my account. No rebate, even though it was promised, but I still had $1.97 charged to my account for NOTHING! BEWARE! Do not sign up for this. Even though I received an email stating that my account was cancelled, I will still be checking my credit card statement carefully for any $12.97 charges.

This shipping website is the worst. I was on Kohl's website and thought I was getting a $10 rebate for something I bought from Kohl's. But instead I got a $12.97 membership fee. First off I called and told them there is free shipping with almost all companies why should I pay, and they kept telling me that they have sent a cancelation email which i still don't see. I don't believe them and yes I have checked spam. Hello, why would I pay for shipping fee when there is prime amazon, and other stores that provide free shipping, with certain amount of purchases. You better give me my credit soon. I found it odd that its been taking longer than two days to get my credit back. This company is annoying and a charlatan.

Been using freeshipping for the past 4 months. Unfortunately and fortunately for me, wife shops like a crazy (a little of that is me shopping too). Using free shipping, I have been able to save a few hundred $ so far. Cant complain.