FreeShipping Reviews Summary
FreeShipping has a rating of 1.6 stars from 754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 78th among Shipping sites.
I call this a scam because they place their ads in a way that it appears to be part of a legit site, and they are sneaky about what they are in those ads. Notice all the 5star reviews of those who were screwed over and it took a negative review for freeshipping to step in?
I signed up and had over 40.00 ready to be sent to me on july 15th 2018 and then the next day they deactivated my account and I can not get into it anymore
Hi Linda,
I apologize for the confusion regarding your account. I would be happy to look into your account and explain why the account was shut down. However, using the information given above I am unable to locate an account. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #GMU628.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
It worked great for a month or so, but then after that they claimed I was using my account for a business so then asked me for all the invoices, which I provided, but apparently buying 2 USBs and 2 laptops = running a business. Not sure what type of business can be run with such little electronics...
Then after that they basically stopped responding to my emails. Ive emailed them numerous times after that to get into contact with them, but no response.
My suggestion is dont pay for this service because once they start paying you over what youve paid them in service fees theyll just shut you down. Theyre just looking for to sign up so they can take your money and run.
Hi Stephanie,
I apologize for any confusion regarding your account. We ask that your account is used for personal use only. If you would like me to review your account, please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F620.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Tried to cancel because I didn't want it to begin with. Let me cancel ok but could never get my refund even though they said they would. Even tried to blame my bank. Stay away horrible!
Hi Barbara,
I'd be more than happy to look into your account for you. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty# S6J20?
Thanks!
MIke
FreeShipping.com
Customer Service Manager
I don't know how I ended up with this service through amazon. I thought it was a free shipping service. Didn't know anything about month; y subscription. Just don't bother to use it and pay the actual shipping cost when you buy something. It will ended up saving money if you are infrequent online shopper.
Hi Tehsin,
I'd be more than happy to refund your account since you were unable to take advantage of your account. Just to remind you, FreeShipping.com offers 10% cash back when shopping at over 1,000 retailers, free shipping rebates, return labels with FedEx and much more! Please contact me directly at Help@FreeShipping.com and please reference customer loyalty #S618.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I had complained on this site about being charged $12.97/mo for four years plus that I never noticed and never used their service. Freeshipping saw the review and gave me a total refund, that shows me that they are a really honest and ethical business.
Hi Stanley,
I'd be more than happy to explain how you joined FreeShipping.com and also issue you a refund for the charges you incurred. Please contact me directly at Help@FreeShipping.com and please reference Customer Loyalty #S613.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Unfailingly, after a company gets so many bad reviews, suddenly one person, that never wrote a review before at sitejabber, gives them 5 stars. And the person has the audacity of calling everyone else unable to read small print and unable to follow instructions. I wonder how much freeshipping.com paid them or these are employees and family members? Hum... and getting helpful votes? Hello, more employees or family?
This reminds me of a professional that everytime he got bad reviews would review himself under assumed names (one-time-wonder-reviewer) and give himself five stars.
Truly shame on me.
First time I did not get a rebate because I submitted late (really?). I quit I joined again (how dumb is that?)
Second time I thought I order so much online that would now get my membership paid and more, even make up for lost prior membership.
Got nothing, obscure rules, more money lost.
I have no idea if this scam is still up.
Shipping.com has been charging me 12.97 every month for 2 1/2 years. I must have clicked on something without realizing I was subscribing. It is deceitful. The charge is easy to overlook. Was going through the Amazon charges with my husband and he googled the company and there were similar complaints. I called my credit card and they are willing to reimburse some and
Maybe all if I call another department. I had to call free shipping and cancel. I was regather perturbed and told them they are deceitful. Looks like they are an actual company but dont make it clear you are a subscriber and how to access any of their deals or whatever. They just charge you every month.
Hi Sherry,
I would be happy to assist you getting the refund to your account. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #S62.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Ordered something from ebay - somehow ended up on shipping.com and so I exited. Somehow they got my amex card from the details I had entered on ebay and have just charged me $12.97. Total scam.
Hi Paul,
I apologize for the confusion regarding your account. In order to sign up for FreeShipping.com you would need to fill out the enrollment form online and also enter your credit card number. Our monthly membership fee is listed directly above where you enter your credit card number. However, I would be happy to cancel and refund your account for you. Please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F525.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
What are we, fools? How do you call something free and charge a monthly subscrption!? They don't give no cash back, they take your money from your card and then they send you a check through the mail, if that, after a number of months! Never had of this type of nonesense before... beware!
Hi Renson,
I'd be happy to assist you with your account, if you shop online often I can certainly explain how to use our program. If you don't shop online often, I can certainly issue a refund to your account. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #S22.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I subscribed because he sent me the return shipping. But they never told me I had to pay $ 12.97 per month; What I notice today in my account after several months that have been charging my card. It's not fair, they never gave me that information. I'm very upset.
Hi Tanya,
I'd be happy to explain to you exactly how you joined FreeShipping.com, as well as issue a refund to you for this charge. Can you please contact me directly at Help@FreeShipping.com so I can refund your account for you. Please reference Customer Loyalty #S521.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Why you take money from my card... I'm not sign up in the page... please stop with this crap...
Hi Legna,
Please contact me directly at Help@FreeShipping.com so I can cancel your account for you. Please reference Customer Loyalty #F0514.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I would like to start off by saying this a absolute scam because for a membership for 1.97 not a problem, when I check my card it said I have lost 12.97 and here's the thing I didn't even buy any thing from the site I could rate it lower I would give it a zero.
Hi Jerry,
The $1.97 was the trial membership fee, if you don't cancel within your trial than you are billed the monthly membership fee of $12.97. I can certainly issue a refund back to you. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #FS086.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Seems like a scam. Mislead you into a subsciprtion, and don't really do anything to help you save money/get rebates after that. Only realized I was being charged for almost a year, after an audit of my business credit card.
Hi Teddy,
I'd be happy to explain how you signed up with us as well as help you getting this refund to your account. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #F513.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Stop taking money off my card i didnt sign up for this and every month on the 9th $13.97 is being taking off my card something need to b done about this and my money need to be returned if not i will have someone to look into this
Hi Janet,
I'd be happy to explain how you signed up with us as well as help you getting this refund to your account. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #FS0511.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
This site is not a scam. Read the details, people! Quit signing up for services without reading the fine print. Everything they say they do, they've done. It is a very simple shipping rebate process, and even when I didn't receive my 10% (up to $10) on a purchase, I simply emailed them, gave them proof of purchase and the next day $10 was in my Savings Center waiting to be sent out for that month's check. It is a subscription service and they DO tell you that before you put your payment info in. If you spend more than $13 a month on shipping and shop through their portal (similar to ebates) then the service is worth it! READ THE DESCRIPTION. I agree with a former commenter, this society has become lazy as hell. LEARN TO READ.
Hi Christina,
We're so glad you are enjoying FreeShipping.com! We believe that if you shop online often, you can certainly save a lot of money.
Thanks!
Paid the trial membership, made one purchase and the very next day they decided to cancel my membership for no reason. Guess my first purchase was to high for their 10% cash back. Funny thing is they send me an email to sign in to claim my $60 rebate, but they deactivated my account, so can't even sign in. A bunch of BS, just wasted my time.
Have to give Freeshipping's support team credit. They reached out to me and reinstated my membership. They just noted there was some confusion on their end. Looking forward to continuing my business with them.
Hi Ralph,
I'd be more than happy to look into your account for you and explain why it may have been shut down. Please reach out to me directly at Help@FreeShipping.com and please reference Customer Loyalty #F52.
Thanks!
After a few months, I realized that there was no
10% cash back or rebates so I canceled. They did give me back a month's fee.
Hi Alfons,
In order to receive the cash back you would need to shop through our links on your account. Once you shop through our links your purchases should show up in your Savings Center. Please contact me directly at Help@FreeShipping.com and I'd be more than happy to look into your account for you. Please reference Customer Loyalty #F429.
Thanks!
I read the reviews of people saying they did not get their refund after they cancelled this and was not informed from the beginning about the membership. That's me. I got an email saying mine was refunded but it wasn't. Stand by what you say of close the business.
Hi Brenda,
The refunds are processed immediately on our end, however they may take up 2-5 business days for the bank to post them to your account. If you still have not received your refund, please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F427
Requires you spend 15 minutes understanding the process. All the bad reviewers did not or can not do that. We are such a dumbed down society now and I'm sure FreeShipping made it as easy as possible but clearly not easy enough for many. The process of buying online through FreeShipping and getting 10% back and up to $10 refunded for shipping requires an IQ of 90 or greater. I've been using them for the past 5 months or so and every single thing they say they will do they have done. Period. So to all those mouth breathers whining, go get yourself scammed somewhere else as I'm sure you routinely do. This company is no scam.
Hi Jeff,
We're glad you are enjoying FreeShipping.com. If there is anything I can assist you with please never hesitate to reach out. You can email me directly at Help@FreeShipping.com.
Thanks!
About the Business
Subscription shopping service for which you pay a fee to get rewards, free shipping and other services from member websites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jes,
I apologize for any confusion you had regarding FreeShipping.com, what else can I assist you with? Feel free to reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #N78.
Thanks!
Mike
FreeShipping.com
Customer Service Manager