FreeShipping Reviews Summary
FreeShipping has a rating of 1.6 stars from 754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 78th among Shipping sites.
I attempted to sign up this past Friday, as i was purchasing something from Amazon, after my purchase Freeshipping.com offered me $10.00 off that purchase, and if i sign up for something, i expect to get my services rendered. In this case after a bunch of purchases this company decides to cancel me out... what a ripoff... I normally use Ebates.com, have been using them for a decade, and never had a problem, at least they are up front, when you shop, you know exactly the percentage you will be getting back. And they dont charge you a monthly fee, its all free! This company is a joke, dont waste your time or money... with all the things i have ordered... i couldve gotten anywhere between 15 to 20 dollars back from Ebates.com, but this company just screwed me out of that... Thanks alot! Dont use this company... apparently im not the only one... and they said i have used them 11 times in the past year... thats a LIE! And then they said i cancelled the membership via phone call... another LIE, i never called to cancel anything, as i mentioned earlier, i was in process of ordering alot of things online... i guess they werent expecting that from someone who just signed up, maybe that scared them, and they thought it was best to cancel the membership on their own because i never called to cancel this membership... Well hopefully they cancelled it, because i cannot login, they locked it out. So i cannot cancel it on my own. But at least i have this review
I had one small charge on my credit card that I didn't make. Then my CC called me about a $12,97 charge. I promptly got new cards issued. Thanks to the vigilance of my CC company. Do not know how they got my CC number. The overwhelming tone of the reviews is the same as mine.
Hi Robert,
I'd be happy to look up your account and explain exactly how you joined our program. However, I am unable to locate an account using the information provided above. Can you please contact me directly at Help@FreeShipping.com and please reference Customer Loyalty #K22?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Freeshipping.com gives you a $10 for every item you buy online through their site (with partnered retailers) and it's pretty awesome. For someone who orders a ton of stuff on eBay and through Wal Mart I can save a ton of cash.
A lot of people are complaining because they didn't read and see that the site has a subscription cost and only rebates $10 per each shipment. Don't be those people.
Great service
Hi John,
Glad to hear you are enjoying FreeShipping.com. If you do a lot of online shopping you can certainly benefit from our program.
Please never hesitate to reach out if you have any questions!
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I have n idea how I ended up with a subscription to freeshipping.com! I contacted them. They said they were sorry to see me go, and the next month I GOT CHARGED AGAIN. I keep getting charged 12.97 twice/mo! Nothing free about that! I wanted to give them 0 stars.
He Elaine,
Can you please reach out to me directly at Help@FreeShipping.com so I can look into this? Once you cancel your account we will no longer charge you. Please contact me directly and reference Customer Loyalty #F229?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I don't know how they get my information. I bought a bunch of flowers from some other website, and I end up with 11 months of charge for $12.97 for a membership fee? This is totally a fraud website!
Hi Mingyuan,
I would be more than happy to issue you a refund for those charges. Please contact me directly at Help@FreeShipping.com and please reference Customer Loyalty #D31.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
My wife, who has a brain injury, clicked on a coupon to use with a purchase. I end up with 4 months of charge for $12.97 for a membership fee? How do they get away with this stuff?
Hi Craig,
I would be more than happy to assist you with this. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #T91.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
The deals really aren't that great for the price then I tried to take my card off the account and it wouldn't let. Then I got hit with a charge, so I called their Not So friendly customer service and they said I was trying to scapegoat the charges and hung up on me!
Hi Trey,
Can you please reach out to me directly at Help@FreeShipping.com and please reference Customer Loyalty #E910? I would like to cancel your account and issue you a full refund, as well as look into your call into our Customer Service team. That is certainly not the type of behavior we expect from our team.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Please cancel my membership as of 1/4/2018. Thank you. *******@sbcglobal.net.Max Geldean I did no understand that the fee would be that much. WE do not do enough on line shopping to justify.
Hi Max,
I was able to get that taken care of for you. I have also issued you a refund. That should post within 2-5 business days.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Do not use this crappy site! Enrolled into subscription without my knowledge and charged me over a year worth of fees.
Hi Justin,
I'd be more than happy to issue a refund for the charges you incurred from our program. Please reach out to me directly at Help@FreeShipping.com and please reference Customer Loyalty #Z826.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Automatic enrollment into subscriptions without your knowledge. Charged a year worth of fees to my account and WOULD NOT REFUND as they said terms and agreements are in place. Funny, I don't recall discussing those with you but now their real... DONT USE, EVER
Hi John,
Sorry for any confusion you have regarding our registration process. You would need to fill out the full registration form, prior to becoming a member of our site. I'd be more than happy to explain exactly how you joined with us, can you email me directly at Help@FreeShipping.com and reference Customer Loyalty #F13?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I would like to say that i had sign more then a month a pay for this services after reading some of the reviews here i decided to cancel my account and i cancel it at the 8/8/2018
I spoke with them at the 7/31 and they said that i need to some money
In the end i haven't got any check from them also when i spoke with them about that they said only 1 account for household so i told them that use forward shipping company and i gave their address after this email they send me another email that they cant find my account (strange) so they ask my zip code and email send them it was 8 days ago from that no answer also why they are using checks?
Also isend to mike here is email *******@FreeShipping.com and reference Customer Loyalty #GMU823? Five days ago and no answer?
Hi Shlomi,
I'd be happy to look into your account. Can you please email me directly at Help@FreeShipping.com and reference Customer Loyalty #GMU823?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I never signed up for your service. I don't know how you got my bank information, but looking back, I have been charged $12.97 a month since at least January 2018. How do I get my money back? This is fraud.
Hi Kerry,
I'd be happy to cancel your account and issue a refund for you. However, I am unable to locate your account using the information given above. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #L87?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I want out of this site. I didn't want it and do not like it please take my name off your list and refund my money. Thank you. Sue Nicol
Hi Susie,
I'd be happy to cancel your account for you. However, I am unable to locate your account using the information given above. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F820?
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Being charged $12.97 monthly. I have never used or requested their service. Upon calling they have no record of my name, address or email address. They say someone else must have made the contact
Hi Robert,
I would be more than happy to help you and get your account cancelled and refunded. Please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #K731.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Ive called and they all laugh at me and hang up on me... this is absolutely insane. I told them I was putting conversation on YouTube and they told me they would sue me and hung up... won't refund me. Or let me out of "subscription". How can this continue legally?
Hi Joe,
Can you please reach out to me directly at Help@FreeShipping.com so I can look into both your account and the way you were treated by our customer service team? Please reference Customer Loyalty #F723.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Do not use freeshipping.com. The company I bought my parts from sent me an email with a link to freeshipping.com. On their site it said "EXCLUSIVE OFFER" and below that it said (free shipping was in capitalized bold letters) "Get FREE SHIPPING on THIS order!" It also said this is a "ONE-TIME OFFER". I paid $283.40 in shipping and all they sent was a $15.00 dollar rebate check. When I asked about this I was told that. "The offer was up to $15.00 off the cost of my order." Clearly not what their site said, A Rebate is not nor will it ever be FREE SHIPPING! I don't understand why they cannot honor what they put in capitalized bold print?
Yesterday I got an e-mail from them saying I'm still eligible to claim a $20.00 cash back rebate from my recent purchase. Seriously? If I pay them $12.97 they will send me $20.00. What a slap in the face.
Hi Dave,
I apologize for the confusion you had when doing business with our program. Can you please reach out to me at Help@FreeShipping.com and reference Customer Loyalty #S718? I would like to look into your account for you and issue you a refund for any membership fees you incurred.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I had over $60 in shipping charges for multiple ProFlowers orders. I got a $27 check. Do not expect them to refund the full amount of shipping as they convey on the site.
Given that it took over 30 days to get the check, I will have paid $12.97 two times. So it's a wash.
Overall, definitely not worth the hassle.
Hello,
Sorry for any confusion. Shipping rebates are paid up to $10. If you have any questions on the rebates that you submitted, please email me directly at Help@FreeShipping.com, I would be more than happy to look into this for you.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
Appalling company that has no actual presence in the USA! Their phone number does not work & it takes them days to reply to emails, furthermore they do not cancel or even bother to read their emails content properly!
My advice is this, do not give them any business what so ever.
Thanks,
Dave
Hi Dave,
I apologize for any confusion. We are a Connecticut based company operating only in the USA. If you can email me directly at Help@FreeShipping.com with the phone number you were attempting to call I would certainly like to look into this. Please reference Customer Loyalty #S715. However, if you do need to get a hold of us you can always call our Customer Service team 24/7 at 1-800-869-5597.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I did not know anything about a $12.97 fee I would like to cancel this is credit card FRAUD! A scram FRAUD I have never got anything from freeshipping
Hi Ed,
I'd be more than happy to get you a refund for the membership fee that you incurred. Please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #F715.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
I DID NOT SIGN UP AT ANY TIME FOR A MONTHLY FEE TO BE TAKEN OUT OF MY CREDIT CARD OF $12.97. THAT IS CALLED CREDIT CARD FRAUD! THANK GOD I BELONG TO A COMPANY WHO SENDS ME ALERTS OF THIS. THE ATTORNEY GENERAL IN CONN. HAS BEEN CONTACTED. SO WILL THE BBB. KIM D.
Hi Kim,
I'd be more than happy to explain to you how you joined FreeShipping.com as well as issue you a refund for the charges you incurred. Please contact me directly at Help@FreeShipping.com and please reference Customer Loyalty #F712.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
About the Business
Subscription shopping service for which you pay a fee to get rewards, free shipping and other services from member websites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda,
I'd be happy to look into your account for you. Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #H18.
Thanks!
Mike
FreeShipping.com
Customer Service Manager