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FreeShippingReviews 754

1.6
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FreeShipping Reviews Summary

FreeShipping has a rating of 1.6 stars from 754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 78th among Shipping sites.

service
138
value
135
shipping
106
returns
105
quality
116
California
1 review
2 helpful votes
Follow joanne R.
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I just notice a charge on my credit card statement for freeshipping. I called B of A and they gave me the phone number. I called and the representative said I signed up for it in July to go $10.00 cash back. I do not sign up for memberships and I definitely did not sign up for this. I shop at Kohl's maybe 2-3 times a year and have ordered something once from Kohl's. I have been charged at least 5 months for something I did not sign up for. This seem like quite a SCAM and I will be taking it up with Kohls. This is not right!

Date of experience: December 27, 2018
Help F. — FreeShipping Rep
over a year old

Hi Joanne,

I will be happy to make sure your membership is canceled and refunded for you. I am very sorry for any confusion regarding the membership fee.

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS298

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Georgia
1 review
3 helpful votes
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I wanted to use the word Scam, but wished to be polite. I believe I tried to use this service once, through Hammacher-Schlemmer, but don't think it worked for me. So, I forgot about it... until I saw a bill for $12.97 for a month from Free Shipping.Com! This gets worse, because I had a discount for the item I purchased from H-S, so they wouldn't apply a second discount in the form of free shipping from FS.com.
The people at FS were polite on the phone and I was also polite. I will see if I get my refund from FS as promised.

Date of experience: December 23, 2018
Help F. — FreeShipping Rep
over a year old

Hi Jon,

Thank you for your feedback, please reach out to me directly at Help@Freeshipping.com and reference customer loyalty #FS492. I will be happy to make sure your refund was processed and your rebate is paid.

Thanks!

Samantha
Freeshipping.com
Customer Service Supervisor

Maine
1 review
4 helpful votes
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Scam
December 21, 2018

I ordered something through one of the websites recently and then I just received this charge on my credit card. I was on the website in the morning to cancel my membership and it told me I could use it until January. I went to get on it again after I canceled and couldn't. Then I looked and my email wasn't correct. I emailed them to ask for my refund and gave them my right email and haven't heard back from them. So not very happy right now

Date of experience: December 21, 2018
Help F. — FreeShipping Rep
over a year old

Hi Pamela,

I apologize for any inconvenience and will be happy to look into your account and issue any outstanding refund.

Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #FS994

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Ohio
1 review
3 helpful votes
Follow Ronald R.
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I ordered heated gloves from them at the beginning of November and as of today--December 18--I still have not received them. Yesterday I got a note they had been shipped and I could expect them in the next ten days.

They say Free Shipping but they charged almost $9.00 for handling. The joke's on me.

I cancelled my order 2 weeks ago. They took the money from my credit card 2 weeks ago but I've stopped payment. Never again, "Free Shipping." What a scam.

Date of experience: December 18, 2018
Help F. — FreeShipping Rep
over a year old

Hi Ronald,

I'm very sorry for any confusion. We don't sell retail products directly to consumers; instead, we connect subscribers to a vast network of retail partners via links on our program website. Please double-check the company name for help with the order you placed.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

North Carolina
1 review
6 helpful votes
Follow Ameet K.
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Scam
December 17, 2018

I subscribed in this service 2 months ago since I knew I'll be shopping a lot on Black Friday as I have recently moved to other state. After shopping, I did get emails that my cash back was approved but then I got an email that my account is cancelled and reason was over shopping can be commercial. They asked me submit them few receipts which I did. After that I've been emailing them every day for past 10 days but no response. Interestingly, I have been charged as well for 2 months fee and no benefit has been given so far. At least, they should communicate more effectively. They shouldn't just assume and decide on their own. Not happy.

Date of experience: December 17, 2018
Help F. — FreeShipping Rep
over a year old

Hi Ameet,

Thank for you taking the time to tell us about your experience. We strive to provide excellent customer service and all feedback is important to us. We will be reaching out shortly to assist you.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Florida
1 review
4 helpful votes
Follow Anthony R.
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I really wanted to like this service. After making a purchase on Kohl's.com, I clicked on the advertisement that offered a $10 rebate on my recent purchase just for trying the service for 7 days after which I would be enrolled in the monthly service subscription. What they don't tell you up front is that the 7 day trial is not free, there is a fee. After seeing a pending charge for this service I contacted customer service. I was told that even though it doesn't say it up front in the description of the service, it is stated in the terms and conditions. Had I read through them I would have seen that a charge would be made. I have subscribed to many monthly subscription services and ALL of them let you know clearly-any and all- fees both in the general description of the service, as well as in the terms and conditions section you have to agree to. But the way they advertise the service it makes you think the 7 day trial is a free one. I was interested in subscribing but cancelled because I'm anticipating future problems with this company. Even though it was a small fee I wish there was a way to be refunded.

Date of experience: December 16, 2018
Help F. — FreeShipping Rep
over a year old

Hi Anthony,

I apologize for any inconvenience. The trial membership fee is listed on the registration form when you sign up, however I am happy to refund that for you.

Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty #FS798.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Illinois
1 review
10 helpful votes
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Neither my wife nor I subscribed to Freeshipping.com, but were charged 18 times. Not knowing anything about this subscription we missed it and it amounted to $233.46. Never click on this Freeshipping.com site ad. I would not give one star since I know nothing about this site except they somehow got our money. You can get subscribed without actually wanting it.

Date of experience: December 13, 2018
Help F. — FreeShipping Rep
over a year old

Hi John,

I apologize for any inconvenience. I will be happy to look into your account and refund the membership fees.

Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #FS982.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Pennsylvania
1 review
7 helpful votes
Follow Joelle R.
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SCAM
December 6, 2018

I just canceled my membership of which I never signed up for... I am hoping next month I do NOT receive another bill from them... we shall see.

Date of experience: December 6, 2018
Help F. — FreeShipping Rep
over a year old

Hi Joelle,

I apologize for any confusion regarding the membership. Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS938. I will be happy to issue a refund for you.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Florida
2 reviews
20 helpful votes
Follow Callie C.
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I saw the ad on Kohls.com and joined it. That was in October. I have shopped a lot thru Freeshipping stores for Christmas. The only money I have gotten from them is $2.40, which in the email they sent was supposed $8.75. They told me the reason I'm not getting the 10% is that I did something wrong. I did just what I was told. THIS A SCAM!

Date of experience: December 3, 2018
Help F. — FreeShipping Rep
over a year old

Hi Callie,

I will be happy to look into the account for you and ensure you receive any cash back you earned through your membership.

Can you please reach out to me directly at Help@Freeshipping.com? Please reference Customer Loyalty #FS986

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Washington
1 review
5 helpful votes
Follow Darshan S.
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Scam
November 29, 2018

Freeshipping.com let me use trial account for 6 days and once I had gained cash back of more than 50$ they without notice canceled my account. They even charged me on my cc and processed it. Sent me e-mails about cash back gained and approved. Now they are saying they will not provide me anything.

Date of experience: November 29, 2018
Help F. — FreeShipping Rep
over a year old

Hi Darshan,

I'd be happy to look into your account for you. Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #E347

Thanks!

Samantha
FreeShipping.com
Customer Service Supervisor

Oregon
1 review
5 helpful votes
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Scam
November 28, 2018

I am a broke college student who has never used this website. I just noticed I've been getting charged for it for the past two months. I want this membership cancelled and I need my money back. This is very upsetting

Date of experience: November 28, 2018
Help F. — FreeShipping Rep
over a year old

Hi Michelle,

I'd be happy to look into your account for you and issue a refund. Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #F238

Thanks!

Samantha
FreeShipping.com
Customer Service Supervisor

Nebraska
1 review
6 helpful votes
Follow Valley L.
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Scurvy Scam
November 27, 2018

After going through the sign up, I realized that this was not what it seemed and I thought I backed out. Evidently not. Twelve days later, I saw the charge come through. Never saw the $15 rebate I was supposed to get though. Stay away from this scurvy of an operation.

Date of experience: November 27, 2018
Help F. — FreeShipping Rep
over a year old

Hi Valley,

Sorry for any confusion, cash back and rebates are paid out monthly on the 15th of the following month. Even if you choose to cancel you will still receive the cash back and rebates earned as a member. Please contact me directly at Help@Freeshipping.com reference Customer Loyalty #F978. I will be happy to assist you.

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Illinois
1 review
5 helpful votes
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Its a joke
November 24, 2018

Sweatshirt came and front zipper is 4" off center. Its now kindling for a fire. Shoulda flushed $25 down the drain.

Date of experience: November 24, 2018
Help F. — FreeShipping Rep
over a year old

Hi Jason,

I apologize for any confusion. Freeshipping does not sell or ship merchandise we only connect you to retailers through our site to earn cash back and shipping rebates. If you'd like to contact me directly, I'd be happy to assist you in locating the right person to assist you with those concerns. Please contact me at Help@Freeshipping.com reference Customer Loyalty #F978

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Tennessee
1 review
2 helpful votes
Follow Ellie B.
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I'm doing a lot of online shopping! Recently bought flooring and lighting from wayfair and lumber liquidators and some miscellaneous items from Walmart, etc. Got a $543 rebate check for October. Awesome! The membership has paid for itself many times over! Awesome!

Date of experience: November 22, 2018
Help F. — FreeShipping Rep
over a year old

Hi Ellie,

We're so glad you are enjoying FreeShipping.com! We believe that if you shop online often, you can certainly save a lot of money.

Thanks & Happy Shopping!

Samantha
Freeshipping.com
Customer Service Supervisor

Georgia
1 review
8 helpful votes
Follow Edward L.
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I would be cautious of this sneaky operation slipping in garbage about free shipping WHEN ORDERING ITEMS FROM OTHER SITES. They Mention a $10 rebate which I was skeptical about and never went for. 2 months later I see I was charged $12.97 a month plus the $1.97 when I first clicked the link.
UNDER NO CIRCUMSTANCES GET SUCKED INTO DOING BUSINESS WITH THIS SCAM.
This is an email I received after placing my order with NHL.COM:
Hi Edward

Thank you for your interest in FreeShipping.com on shop.nhl.com.

Don't forget, your recent purchase entitles you to receive $10 cash back from FreeShipping.com! Plus you can get 10% cash back, free shipping & more at 1,000+ participating retailers.

Sign up today to claim these and other benefits from FreeShipping.com!

Find out more

Please note that a lot of offers have expiry dates, to ensure you get the offer act today.

Date of experience: November 12, 2018
Help F. — FreeShipping Rep
over a year old

Hi Edward,

I apologize for any inconvenience. I will be happy to look into your rebate and refund for the membership fees.

Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #F818?

Thanks,

Samantha
Freeshipping.com
Customer Service Supervisor

Minnesota
1 review
5 helpful votes
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Scam
November 8, 2018

They charged me but never gave me the rebate. The flower website, chase, and FreeShipping.com should be ashamed of this scam.

Date of experience: November 8, 2018
Help F. — FreeShipping Rep
over a year old

Hi James,

I'd be happy to look into your account for you and issue a refund. Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #H48.

Thanks!

Samantha
FreeShipping.com
Customer Service Supervisor

California
1 review
10 helpful votes
Follow Danny F.
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I'm a heavy shopper. I shop year round. I found this site being advertised on one of the sites I shopped from. I gave it a try. Within less than 2 weeks, my account got cancelled because I shopped too much in a short period of time during this holiday season. Although they did refund me the membership fee, I find it upsetting. I lost so much cash back through them, that I could have got with ebates. They have a cash back cap of $1000/year, no matter how much you spend; but it looks like they don't want you to reach that cap. They want to give you cash back as little as possible with a membership fee of $12.99/month, which is more expensive than amazon prime and costco, considering they are hardly a known company.

Date of experience: November 8, 2018
Help F. — FreeShipping Rep
over a year old

Hi Danny,

Please contact me directly at Help@Freeshipping.com and reference Customer Loyalty #G45. I will be happy to review the account for you.

Thanks,

Samantha
FreeShipping, com
Customer Service Supervisor

Connecticut
1 review
3 helpful votes
Follow Nathaniel D.
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Pretty much a scam
November 6, 2018

Just found out they sneakily make you sign up to pay every month, something they should have advertised instead of including only in find print, especially after so many people complained.

Date of experience: November 6, 2018
FreeShipping C. — FreeShipping Rep
over a year old

Hi Nathaniel,

We do believe that the membership fees are clear prior to joining. We list it directly above where you would need to enter your credit card information, it's again in the terms which you must agree to prior to joining and then sent once more in the welcome email that you receive after joining FreeShipping.com. If you were charged any fees by us, please reach out to me directly at Help@FreeShipping.com, please reference Customer Loyalty #E6 and I'd be more than happy to refund that back to you.

Thanks!

MIke
FreeShipping.com
Senior Manager, Customer Service

Wisconsin
1 review
9 helpful votes
Follow Syed Q.
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Scam!
October 25, 2018

I have seen numerous people who have said the same and I have no different opinion. I signed up solely, I believe, for just an Amazon account and suddenly I see charges of $12.97 that have been RECURRING FOR THE PAST 11 MONTHS! I have not once used their services nor do I understand what they are.

The naming behind this "company" is very misleading too and I think it definitely plays a part, whether intentional or not I do not know, in luring in people who are not "careful" while making purchases online. I'll need a REFUND for all this fraudulent activity!
Definitely stay away from this website!

Date of experience: October 25, 2018
FreeShipping C. — FreeShipping Rep
over a year old

Hi Syed,

We apologize for any confusion regarding our program. Please contact me directly to receive a refund for those charges. My email address is Help@FreeShipping.com, please also reference Customer Loyalty #G22.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

Illinois
1 review
10 helpful votes
Follow Bonnie L.
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I have been charged $12.97 a month since December 3,2017 and I HAVE NEVER ASKED TO ENROLL IN THIS FRADULENT practice, and I have never used it I didn't even know what it was. I am a senior citizen and feel this site is illegal. It was confirmed today by "Ted' IN CUSTOMER SERVICE AT TEL. #*******185 THAT HE SEES NO RECORD OF MY USING THIS ONLINE SCHEME TO ORDER ANYTHING. He was quick to say, after admitting I have been charged roughly $144.00, that he would cancel my account as of today, but he offered nothing else. I told him I was due a refund, which he would not address. Please, can you help?

Date of experience: October 22, 2018
FreeShipping C. — FreeShipping Rep
over a year old

Hi Bonnie,

I'd be more than happy to issue you a refund for those charges. Can you please reach out to me directly at Help@FreeShipping.com and please reference Customer Loyalty #I28?

Thanks!

Mike
FreeShipping.com
Sr. Manager Customer Service

About the Business

Subscription shopping service for which you pay a fee to get rewards, free shipping and other services from member websites.


freeshipping.com
Founded in 1999