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FreelancerReviews 19,668

4.7

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Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,143
value
995
shipping
673
returns
760
quality
1,000
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Sri Lanka
1 review
0 helpful votes
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Efficient Help with My Query
October 31, 2024

My experience with Criselda was very positive. She was responsive, provided clear and helpful information, and efficiently addressed my issue regarding the bid replenishment. Her assistance made the process straightforward, and I appreciated her professionalism in resolving my query quickly.

Date of experience: October 21, 2024
Viet Nam
1 review
0 helpful votes
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Swift support
October 30, 2024

Lyndon S. (Freelancer Support) helped me resolve my problem quickly.

Date of experience: October 20, 2024
Philippines
1 review
0 helpful votes
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Fast assistance
October 30, 2024

I'm happy with the fast assistance the freelancer support provided.

Date of experience: October 20, 2024
Indonesia
1 review
0 helpful votes
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Danette O. Is very bright, great, and responsive

I was really helped by his great support, he was able to find a way out of the withdrawal problem. Thank you for your assistance "Danette O.". You will definitely have a great day if you are with him. Thank You

Date of experience: October 20, 2024
Australia
1 review
0 helpful votes
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Fixed my problem pormptly
October 30, 2024

I had to get a refund on an add-on that was for a project that was declined.
Danette processed the refund with a minimum of fuss.

Date of experience: October 20, 2024
India
1 review
0 helpful votes
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Good
October 30, 2024

I have very good experience with Freelancer.com support. Instant response from support and and issue solved

Date of experience: October 20, 2024
Bangladesh
1 review
0 helpful votes
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Excellent communication
October 29, 2024

I talked to Xavier over chatting page about the unpayment contest winning money. He explained clearly. I'm thankful to your support team.

Date of experience: October 19, 2024
India
1 review
0 helpful votes
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I'm satisfied with the support.
October 29, 2024

Very quick resolution was provided, and it was helpful to have a live chat.

Date of experience: October 19, 2024
Bangladesh
1 review
0 helpful votes
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5 star
October 29, 2024

Thank you! I'm satisfied with the support, and Olivia did a great job. Best of luck!

Date of experience: October 19, 2024
Oregon
1 review
0 helpful votes
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Easy Dormant Fee Refund
October 28, 2024

Good support was provided quickly. Thank you for the simple solution.

Date of experience: October 18, 2024
Argentina
1 review
0 helpful votes
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Good support service
October 28, 2024

He had an excellent guide to my problem. But I need to communicate with the Populii sipoyde due to a problem in my datacompute

Date of experience: October 18, 2024
Bangladesh
1 review
0 helpful votes
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Amazing General Support
October 28, 2024

Xavier B. Has helped me so much, I really appreciate his thoughtful and committed approach to helping.

Date of experience: October 18, 2024
Belgium
1 review
0 helpful votes
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Help over Milestones
October 28, 2024

Andrei M helped me enourmously. I could understand everything and made see that everything was in order

Date of experience: October 18, 2024
NL
1 review
0 helpful votes
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Calm, patient and good person
October 28, 2024

I had the pleasure of being assisted by a wonderful customer service representative named Nicola from Freelancer. He was incredibly patient, wise, and thorough in his responses to all my questions. No matter how many questions I asked, Nicola always replied with calmness, wisdom, and professionalism. He never seemed frustrated or rushed, and he consistently provided clear and helpful answers. My experience with him was truly exceptional, and I am grateful for his excellent support

Date of experience: October 18, 2024
Chad
1 review
0 helpful votes
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I am being forced to leace a review?
October 27, 2024

Is this not optional?I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review I am being forced to leace a review?

Date of experience: October 17, 2024
Texas
1 review
0 helpful votes
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Refund Request
October 27, 2024

Magenta was a pro, handling everything efficiently. It was painless and pleasant.

Date of experience: October 17, 2024
Ireland
1 review
0 helpful votes
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Top Customer experience
October 27, 2024
Updated review

For the second time agent Andrei M did an amazing job assisting me with my issue. Many thanks for the amazing customer experience and making it easier for me.

Date of experience: October 17, 2024

Super customer support
October 27, 2024
Previous review

I had a chat with Andrei M who helped me understand the issue with my phone number and explained it to me.
The agent was super responsive and with highly proffesionl manner and skills.

Date of experience: October 17, 2024
India
1 review
0 helpful votes
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Great Communicaion
October 26, 2024

Explained everything in details, easy to talk and understanding was really good.

Date of experience: October 16, 2024
Japan
1 review
0 helpful votes
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Thank you
October 26, 2024

Thanks for your effort.
With Danette O's help, the funds were successfully withdrawn to my bank account.
Now, I'm very happy.

Date of experience: October 16, 2024
Bangladesh
1 review
0 helpful votes
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Xavier B.
October 26, 2024

I am very glad and happy because of the beautiful assist. Thank You.

Date of experience: October 16, 2024