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FreelancerReviews 19,406

4.7

About the Business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,121
value
975
shipping
662
returns
749
quality
982
This company responds to reviews on average within 2 days
Texas
1 review
0 helpful votes
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Preocess was easy with Jonny
December 13, 2024

Jonny was quick and super helpful with the process of getting me added as the rising star

Date of experience: December 3, 2024
1 review
0 helpful votes
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"Russell V provided exceptional support during the verification process. The guidance was clear, and every step was explained thoroughly, ensuring the process was smooth and efficient. Truly a reliable and professional experience!"

Date of experience: December 3, 2024
Viet Nam
1 review
0 helpful votes
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Great
December 13, 2024

My problem has been solved fast. Great support from Andrei M.

Date of experience: December 3, 2024
Sri Lanka
1 review
0 helpful votes
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Bids replenishment
December 13, 2024

I had a great experience with Criselda from Freelancer Support. She was very helpful and provided clear, detailed information about my bid replenishment. She promptly addressed my concerns and ensured I understood the process moving forward. Excellent customer service, and I appreciate her assistance!

Date of experience: December 3, 2024
MD
1 review
0 helpful votes
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Very good and nice.
December 13, 2024

Criselda is very kind person.
I felt very comfortable during the whole conversation with him and he was like my savior. I highly recommend him.

Date of experience: December 3, 2024
Indonesia
1 review
0 helpful votes
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Help me in trouble
December 12, 2024

My contest holder don't finish the review so i can't take my reward...
And Xavier B. Help me to that... so i waiting for next update

Date of experience: December 2, 2024
Bangladesh
1 review
0 helpful votes
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About the support team.
December 12, 2024

Xavier B. As always, has been a great help to me today by providing me with the necessary information. Thank you Xavier B.

Date of experience: December 2, 2024
Pakistan
1 review
0 helpful votes
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Wonderful platform
December 12, 2024

This is an exceptional freelancing platform that connects talented individuals with a wide range of job opportunities, allowing freelancers to showcase their skills and find projects that match their expertise. The user-friendly interface and diverse categories make it easy for both clients and freelancers to navigate and collaborate effectively.

Date of experience: December 2, 2024
Argentina
1 review
0 helpful votes
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Súper buena
December 12, 2024

Es muy buena, pero yo no tengo tiempo y no pude funcionar

Date of experience: December 2, 2024
Nevada
1 review
0 helpful votes
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Olivia Did a Great Job!
December 12, 2024

I received an email saying I had not completed a reference for a Freelancer.com individual which I had done. I contacted Freelancer support through chat and was assigned to Oliva. Oliva did an outstanding job with me to find out the problem, research it and confirm that the reference had actually posted including giving me a link so I could make sure the reference posted was the one I had done which it was. Olivia did an excellent job providing superb customer service and it is appreciated.

Date of experience: December 2, 2024
India
1 review
0 helpful votes
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Olivia is great
December 12, 2024

She gone thru my request for refund and refunded seamlessly with minutes

Date of experience: December 2, 2024
India
1 review
0 helpful votes
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Great experience
December 12, 2024

Criselda is a very quick and smart person. Criselda helped me to close my account. Thanks

Date of experience: December 2, 2024
India
1 review
0 helpful votes
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Thanks for helping
December 12, 2024

It was just a request for asking cancellation of auto renewed subscription. But thanks that you sorted this.

Date of experience: December 2, 2024
Philippines
1 review
0 helpful votes
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Closing a project
December 11, 2024

The chat support was very helpful and responded quickly.

Date of experience: December 1, 2024
Pakistan
1 review
0 helpful votes
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Soo good & Greatest 👍🏻
December 11, 2024

I'm very worried about my account. But the freelancer support team ( Angie) helps me. My experience is too great with support team 😄

Date of experience: December 1, 2024
Iraq
1 review
0 helpful votes
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Exceptional
December 11, 2024

I appreciated your prompt and accurate responses and excellent communication. Thank you for your support.

Date of experience: December 1, 2024
Tennessee
1 review
0 helpful votes
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Olivia did a good job
December 10, 2024

Olivia stated she got my refund request processed; was prompt in taking care of it

Date of experience: November 30, 2024
Japan
1 review
0 helpful votes
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Lateness without apology
December 9, 2024

I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...

Date of experience: November 29, 2024
Canada
1 review
0 helpful votes
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AMAZING
December 9, 2024

:) very kind and quick. Very clear when explaining and was super helpful.

Date of experience: November 29, 2024
India
1 review
0 helpful votes
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Smooth Process
December 9, 2024

The entire process was smooth and the representative was was very clear and precise with instruction and process.

Date of experience: November 29, 2024