Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
Jonny was quick and super helpful with the process of getting me added as the rising star
"Russell V provided exceptional support during the verification process. The guidance was clear, and every step was explained thoroughly, ensuring the process was smooth and efficient. Truly a reliable and professional experience!"
I had a great experience with Criselda from Freelancer Support. She was very helpful and provided clear, detailed information about my bid replenishment. She promptly addressed my concerns and ensured I understood the process moving forward. Excellent customer service, and I appreciate her assistance!
Criselda is very kind person.
I felt very comfortable during the whole conversation with him and he was like my savior. I highly recommend him.
My contest holder don't finish the review so i can't take my reward...
And Xavier B. Help me to that... so i waiting for next update
Xavier B. As always, has been a great help to me today by providing me with the necessary information. Thank you Xavier B.
This is an exceptional freelancing platform that connects talented individuals with a wide range of job opportunities, allowing freelancers to showcase their skills and find projects that match their expertise. The user-friendly interface and diverse categories make it easy for both clients and freelancers to navigate and collaborate effectively.
Es muy buena, pero yo no tengo tiempo y no pude funcionar
I received an email saying I had not completed a reference for a Freelancer.com individual which I had done. I contacted Freelancer support through chat and was assigned to Oliva. Oliva did an outstanding job with me to find out the problem, research it and confirm that the reference had actually posted including giving me a link so I could make sure the reference posted was the one I had done which it was. Olivia did an excellent job providing superb customer service and it is appreciated.
She gone thru my request for refund and refunded seamlessly with minutes
Criselda is a very quick and smart person. Criselda helped me to close my account. Thanks
It was just a request for asking cancellation of auto renewed subscription. But thanks that you sorted this.
The chat support was very helpful and responded quickly.
I'm very worried about my account. But the freelancer support team ( Angie) helps me. My experience is too great with support team 😄
I appreciated your prompt and accurate responses and excellent communication. Thank you for your support.
Olivia stated she got my refund request processed; was prompt in taking care of it
I was contacted by Russell V.-san about four hours after the scheduled interview time, but there was no apology for being late, so I was surprised and went ahead with the interview...
The entire process was smooth and the representative was was very clear and precise with instruction and process.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.