Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
This summary is generated by AI, based on text from customer reviews
He solved my problem in one interaction, in an efficient and cordial way. I really appreciate it.
The chat person went out of the way in getting some issues sorted
The agent Macy M. Helped me refund my money deposited to my Paypal account in about 5 minutes, it was very fast, I had a great experience with the service provided.
Great experience! I appreciate her for giving me time and all the information I want. Thank you again!
I recently went through the freelancer verification process, and I must say, it was a smooth and professional experience. The team was prompt, courteous, and supportive throughout the entire process. They asked insightful questions that allowed me to showcase my skills and experience effectively. Their attention to detail and understanding of my work background made the process feel fair and transparent. I appreciate the opportunity to be verified and look forward to leveraging this for more professional growth. Highly recommend their service to other freelancers!
I have a issue and fix this freelancer support team
Dear Team,
I would like to take a moment to express my sincere appreciation for the support provided during the onboarding process. I am particularly grateful to Jonny for his invaluable assistance, which contributed to a smooth and efficient transition. Additionally, I have prior experience with FPP, which I believe will enable me to contribute effectively moving forward.
Thank you all for your dedication and collaboration.
Barry was very professional and friendly in the process of my verified program renewal.
Thank you very much for the nice interview and help.
Xavier supported me fantastically. He informed me on the escalation of my request and helped me navigate things as needed.
Solved a problem with profile editing by quick assistance via chat.
Nicola is the best. He not only provides the general assistance unlike other CS but will really look into your matter and provide specific instructions. Also he will try his best to solve your matter. I really appreciate his service. Give em a raise ;)
Excited to have earned a badge for my participation in the Rising Stars Program onboarding process! It was a great opportunity to showcase my expertise and share insights about my work as a freelancer. Looking forward to contributing more and growing within this amazing community!
Thank you, Amarisse *******@AmarissePFP, for making this process smooth and successful.
Perfect and fast support always
Perfect and fast support always
Perfect and fast support always
Mr. Jonny is a great communicator. He explained everything in a way that was easy to understand. I give him a thumbs-up. Thank you.
Trouble with a scammer freelancer and he helped so fast, i have anything to say he responded to what i want.
Olivia is best in helping me today she helped me with my issue and went beyond and above to help me.
Although you guys were slow and abit absent, you guys did your job right, my apology for the outburst, u guys didn't deserve that. Keep up the good work
The Freelancer.com verification process was straightforward and professional. It involved a quick video interview to confirm my identity and validate my skills. The instructions were clear: I used a laptop with a camera and earphones, and everything was conducted smoothly through the platform using Google Chrome. The process gave me confidence in Freelancer's commitment to maintaining a trustworthy environment. Earning the "Verified" badge has noticeably improved my profile visibility and credibility with clients. Overall, it was a great experience, and I'd recommend completing it to stand out in the competitive freelancing space.
Thanks for taking care of the issues I raised regarding introduction of Website Accessibility as a category in Freelancer.com.
It was good meeting with Russell.I have submitted all asked documents and got the blue badge on my profile again.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.