2 reviews for Freelancer are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Viet Nam
1 review
0 helpful votes

Great and Amazing Support
November 4, 2017

Supporters did answer all my concern in a very professional way.
Supporters did answer all my concern in a very professional way.

Date of experience: November 4, 2017
Italy
4 reviews
21 helpful votes

Since one year I was registered on this site that allows...
August 2, 2014

Since one year I was registered on this site that allows you to earn with a pay per project system. This website (www.freelancer.com) is managed by such a Matt Barrie, Australian entrepreneur. At the end of a project, the employee receives the money in his account, less a percentage retained on the site. I made in a year and a half 3 projects in my spare time, for a total of 710$ dollars and with the 3rd project I got the possibility to withdraw the money (lower limit is 500$).

First withdrawal request was delayed of 15 days by default and was canceled. Before making the second request I asked precise details to freelancer because I wanted to use the wire transfer.

After I sent the request freelancer found a reason to cancel it: missing informations. When I sent all informations correctly my account has been limited due to 'security reason', for 'antiterrorism' and 'anti-money laundering' fraud. It required me to pass a security document review process. Procedure was suspected, because for sending money on the platform there is no verification. Money come in easily but does not come out from the platform.

In full confidence, I have uploaded the scan of ID card, copy of the contract with my bank to proof my address, a photo of me with the identity card in my hand in high resolution and I also answered to a question: why I connect from a different location respect to my address written on the document: Simply, I'm in vacation, and I use a different connection.

After a few hours I received an email inviting me to send further informations, as well as the information of my profile have to march with my profile (they match, just Country is different due to my old mobile number), a coloured copy of the bank contract (the bank is online and they sent to me just a black and white copy, they can't do more). I'm a student and I do not have any bills with my name and address, I live with my parents. They asked me why I'm connecting with proxy or VPS, they want another hi-res photo and contract with my bank has to be 'coloured'. Very good in fantasy stories. Despite my e-mails to customer service, everything was designed to block the withdrawal.

After a quick search on the internet, I've found a lot of cheated persons. Identity theft, theft of banking data extremely sensitive, high-resolution pictures with ID card in my hand and over $700 of mine unlawfully retained without permission or license granted by a credit institution or financial intermediation. I gave them 24 hours to solve the problem but they didn't care of my mail so I got to the police of my country and opened a law proceeding. I also advised mastercard, visa, paypal and skrill payment processors of the fraud by attaching the law proceeding and advised my bank of the fraud, filing a report with all data sent. Next step will be an enquiry to the international credit institutions for stopping this not-legal fraud (contract they show on website is not valid and full of illegal statements, they are not a bank).

Date of experience: August 2, 2014
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2 reviews for Freelancer are not recommended