• FreedomPop

Overview

FreedomPop has a rating of 2.08 stars from 201 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FreedomPop most frequently mention customer service, credit card, and bank account problems. FreedomPop ranks 91st among Mobile Carriers sites.

  • Service
    23
  • Value
    20
  • Shipping
    16
  • Returns
    15
  • Quality
    19
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • To add insult to injury, they proceeded to charge my credit card for a year's service, months after I made the return.
  • Bad order process, bad customer service, bad phone service, canned emails, billing is out of this world!
How would you rate FreedomPop?
Top Positive Review

“Great and free”

Arthur P.
2/23/18

Was hesitant to try but it works better than Verizon plus it's free. Can't go wrong with FreedomPop. Service everywhere I go with LTe speed. Love if!

Top Critical Review

“Used to work, but now a Scam.”

Heywood G.
4/25/21

I ordered their $10 plan online, but the order never showed up on my online account. I emailed them and they stated the sim was shipped but failed to respond concerning the account issue. After 12 days and still no sim card, I contacted PayPal and disputed the order. After a few days, Paypal reimbursed me the $10. The sim card finally came after 15 days but does not work. Still no response concerning my account issue. They are obviously a scam now.

Reviews (201)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (29) customer service (44) freedom pop (16) phone service (21) phone number (10)
Thumbnail of user arthurp47
1 review
9 helpful votes
February 23rd, 2018

Was hesitant to try but it works better than Verizon plus it's free. Can't go wrong with FreedomPop. Service everywhere I go with LTe speed. Love if!

Thumbnail of user javiern9
2 reviews
9 helpful votes
January 30th, 2018

I have been using Fp for many months without problems. Their connection is really good and also their service too. What's more, they gibe you free data and voice which is super cool! I love this company

Thumbnail of user jebbf
1 review
2 helpful votes
February 13th, 2018

I've been a freedompop customer for 2 years. Nobody else can match their absolutely free world wide Cell phone service. If yu are planning a trip abroad invest in a freedompop sim card, you will not regret it!

Thumbnail of user edgard139
1 review
1 helpful vote
February 21st, 2018

Its good and well recommended to everyone not a time waster like all other sites this one is yet too be the best one out there

Thumbnail of user alanr77
1 review
1 helpful vote
February 6th, 2018

I had a great experience, they absolutely went out of thier way to help me. I was having trouble porting my number but they worked with me and made it work. It took a little time but it's to be expected in some cases. This is a great new company and this IS worth it, no contracts, no bs just good service.

Thumbnail of user jasperc20
1 review
0 helpful votes
November 9th, 2017

Free cell phone service? Yes, FreedomPop works! If you just need the basics, FreedomPop's free service will work for you. Use your phone as a tablet for free online anytime, and keep an eye on your phone and data usage so you don't go over your free minutes. If that's not good enuff for you, you can spend a few buck on more minutes and services. Overall, a great company... I now have 3 devices on their network!

Thumbnail of user martyd11
2 reviews
0 helpful votes
November 22nd, 2017

Freedompop is the way forward in Telecommunications. It's great is you are a heavy or light user. You can get what you want at an affordable price or free. Sign up and you won't be disappointed. The support is amazing. Whether it be on social media or by phone. These people are seriously excellent. Need I say more? Nope. They are THE best.

Thumbnail of user layc7
1 review
0 helpful votes
October 2nd, 2017

Great coverage and never had a problem with the service. Will be getting another number soon! Currently using the 3-1 LTE sim card in my LG G Pad X with no worries.

Thumbnail of user troyd28
1 review
1 helpful vote
February 12th, 2018

I not going to say everyone will have no problems but if you arnt expecting everything in a cell phone plan for free, an look at all plans products reviews and then try freedompop yourself youll be a very happy camper

Thumbnail of user markr293
3 reviews
0 helpful votes
November 18th, 2017

I spend a few days a week getting therapy and medical care from a facility that doesn't offer wifi. I spend the off-time on my laptop but wanted internet access. I bought a Franklin Wireless wifi hotspot device from FreedomPop and I love it - everything from email and Facebook to streaming video. I couldn't be happier and I would recommend FreedomPop to everyone with similar needs or anyone needing portable wifi!

Thumbnail of user brandonh135
1 review
1 helpful vote
June 15th, 2018

I love this service... I've never dropped a call or not received one because of crappy service the service is great and I would highly recommend everyone get and use this service

Thumbnail of user justins150
1 review
0 helpful votes
November 7th, 2017

Freedompop is #1 best free cell phone service at this moment, Ive been a FreedomPop member since May 2017 and till now I still love it, I even put my brother to the service and now hes enjoying also

Thumbnail of user ahappyf
1 review
0 helpful votes
December 22nd, 2017

FreedomPop gives me great mobile Internet service at an unbelievable price.

I paid $20 initially to get my Franklin R850 wireless hotspot device (on sale), then I downgraded to the free plan and dropped all the services. I paid an extra $10 to turn off "auto-top up," which is a little sneaky, but oh well. I hooked up my account with 10+ freedompop friends and now I'll been getting 1GB/month of free mobile Internet service for years after only spending a grand total of $30 one time only. I think this is an amazing value!

Who wants to deal with those monopolistic cable and DSL companies? My brothers each pay more than $80 every month for cable internet service, how insane is that?!? Sure they get more GB of data per month than I do, but you can buy gobs of data on FreedomPop too, if you're willing to shell out a little money. You'll never get dinged with disconnect/connect fees if you decide to move around, unlike cable/DSL.

FreedomPop is great for people who are mobile, living life on the road. Good luck getting cable/DSL companies to give you any service at all if you tell them you live in a van down by the river for the next month or so, as long as good weather holds out. LOL! FreedomPop simply works almost anywhere I go, even when visiting other states or moving from one place to another. I highly recommend it!

Thumbnail of user davidk356
2 reviews
1 helpful vote
November 8th, 2017

Great service and great customer service! I was iff when they said Free. But it really is free if thats the plan you choose. I have it on 2 phones and both work great!

Thumbnail of user philiph74
1 review
0 helpful votes
September 30th, 2017

I am paying, for both phones combined, $10.00 monthly (including all fees and taxes), for unlimited talk, texts, and voicemail. There is also a combined 2GB for the 2 phones, included (1GB of family data, and 500MB on each phone). My wife and I use less than 1/4th that amount on our phones, but it is good to have extra, especially at this fantastic price. Premium voice is also included in the price, so the call quality is very good.

Thumbnail of user billiek13
1 review
0 helpful votes
December 19th, 2017

Love FreedomPop so does my son easy money solution for this single mom on a lower income thanks for being exactly what I need!

Thumbnail of user nicoled100
2 reviews
0 helpful votes
January 8th, 2018

Excellent service as long all directions are followed and the apn is entered correctly. Innovative solutions. Priced right and reliable service.

Thumbnail of user ering63
1 review
0 helpful votes
January 27th, 2018

Great free option for my kids. I love the feeling that I can get ahold of my kids anytime I want. Get great coverage out in the country where we live too!

Thumbnail of user wend1840
1 review
0 helpful votes
December 20th, 2017

I've been using FreedomPop for almost a year. Currently I'm using the 4G LTE sim in AT&T network with free 200 minutes/500 texts/200 MB (increased to 700 MB after connected with 10 FreedomPop friends). AT&T's coverage is excellent, and I do have problem with making/receiving phone calls using the FreedomPop app. Some months I pay $1.99 for MMS service. So far I'm very satisfied with FreedomPop.

Thumbnail of user difuw
1 review
0 helpful votes
November 3rd, 2017

Freedompop is truly a revolution in phone service. No longer does one have to sign up for a 2 year contract and stuck paying $40+ every month. Instead, you get absolutely free cell phone service. I signed up with freedompop after spending $30 for a Kyocera Hydro Icon phone two years ago and have enjoyed free service ever since. Get the Talkatone app with it and you get unlimited talk/text. Sign up for freedompop friends (google it) and you get 1GB cellular data every month. Wifi data is always unlimited. All this is for free. Needless to say, I am a very happy customer.

Thumbnail of user jonc101
1 review
0 helpful votes
September 30th, 2017

We've been with Freedompop for a few years and it has proved to be a great value!
They offer a wide variety of GSM and CDMA devices/services. They're designed for customers who use little data, but their services have helped me during power outages and car trips, where my home wifi was not available.

Tip for consumers:
They have a free option plan you can downgrade to after puchasing

Service
Value
Shipping
Quality
Thumbnail of user jonm114
2 reviews
0 helpful votes
September 30th, 2017

I switched my wife over to freedom pop a few years ago using a cheap Android, once I discovered the phone was at fault I switched her up to an iPhone and it was a solid connection every time. I was sold on getting a cel phone then (and no longer carrying my work cel), picked up an iPhone and have been happily on the FreedomPop network since.

Thumbnail of user oscarj
83 reviews
913 helpful votes
August 27th, 2014

The concept is great, just like back in the day when companies were giving out free dial up internet accounts just to introduce the service to you. But there is always a catch with free and here it is that they are trying to up sell on a wide variety of additional services. $10 automatic top-up after you sign up... meaning they will bill you monthly to get additional services. Still, it isn't that bad of a deal and there is no contract which is very nice.

Thumbnail of user stephenm200
1 review
1 helpful vote
February 23rd, 2018

I have been pleased with this phone service from FreedomPop. I have had it for 6 months and I have no complaints.

Thumbnail of user patricks162
1 review
0 helpful votes
November 2nd, 2017

I use my cell very little and this service is perfect for me! I get great AT&T LTE service here in the midwest. The app is good with no ad pop ups. Great free service!

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Get free internet or free cell phone service. Service plans start at $0.00/month. Find cheap mobile wifi hotspots, smart phones, SIM-only service, tablets, and more!

Company Representative

Thumbnail of user miguels50
Miguel S.

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