• Free1040TaxReturn

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Free1040TaxReturn has a rating of 1.19 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Free1040TaxReturn most frequently mention customer service, phone number, and state taxes problems. Free1040TaxReturn ranks 40th among Tax Preparation sites.

  • Service
    4
  • Value
    3
  • Shipping
    1
  • Returns
    3
  • Quality
    3
5
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I am just disgusted with their lack of customer service!
  • Additionally, my state return was rejected three times and they charged me to re-submit it!
How would you rate Free1040TaxReturn?
Top Positive Review

“I am amazed at the long string of negative reviews...”

David D.
4/3/14

I am amazed at the long string of negative reviews here. They are unwarranted. I used free1040taxreturn.com to file two federal returns for 2013, one on behalf of a friend and my personal return. The refund of my friend was received via direct deposit. I just filed my return on 4/1/14, not long enough ago to have received my refund. In both cases, I filed for free. So, let me address this point since many of the reviews say it's not free. First, you MUST go to free1040taxreturn.com FROM irs.gov. If you just go directly to free1040taxreturn.com, it will not be free. Assuming you go to free1040taxreturn.com the proper way, you will not be charged to file the federal return. This is true for all the free e-filing services that have an agreement with the IRS; they must be accessed by the taxpayer from irs.gov to create the account on the e-filing website and complete the tax return. If you identify a state in which you reside and that state requires an income tax return, then free1040taxreturn.com will charge a fee for filing the state return. If you identify your state and you do not want to file your state tax return via free1040taxreturn.com, you might find that the site seems to not let you complete the filing of your federal return; it appears to insist you can't go ahead and file your federal return without paying the fee to file your state return. Here's a trick that works. When prompted to click the drop down box showing a list of states, select "None of the above", the last item on the list. Then, you will be able to file the federal return for free and not be compelled to file a state return. If you had already passed that screen and you had selected a state, go back to that screen and change the selection to "None..." Of course, if you want to file your state return with them, then simply select your state and proceed. Another comment in one of the reviews said "YOU CANNOT PRINT YOUR RETURN OR EVEN VIEW WHAT YOU ENTERED!" Not true! You can view your tax return on the site and you can save and/or print it; it is a PDF form. Until finally completed and accepted by the IRS, the form(s) will have a watermark to indicate they are not for mailing to the IRS. Once the federal return has been electronically filed and accepted by the IRS, the completed forms will appear on the site without the watermark. Last year, I used FileYourTaxes.com and the only printout I could get after completing the entry of data was a summary sheet showing key data elements such as total income, total deductions, AGI, taxable income, etc., but no tax form could be printed. So, free1040taxreturn.com is better in this regard. In addition to viewing and/or printing forms on free1040taxreturn.com, you can always go back through the screens and review data you entered. When you sign on to a previously started session, you have the option starting where you left off or starting at the beginning and going through the screens again. The reviewer that made the comment quoted at the beginning of this paragraph obviously was not very adept at navigating the site.

Top Critical Review

“Worst tax return service ever”

Carlos D.
4/5/22

1st of all, is not free as stated, 2nd, forget about customer service, no way to communicate or get in touch with them, my 2020 return never made it to the IRS and now I'm screwed. Please, do not use them never ever, web page is not user friendly at all. WORST TAX SERVICE EVER!

Reviews (74)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16) state return (13)
Thumbnail of user lisas1471
1 review
3 helpful votes
February 25th, 2020

WHY do we have to wait WEEKS to file our state returns after filing our Federals? Terrible! I've ALWAYS done them at the same time@

Thumbnail of user halinas1
1 review
2 helpful votes
February 26th, 2014

Like the others, we had a very bad experience with Free1040taxreturn.com. The federal income tax site was fine and there were no problems with filling out the form. The state tax site was a disaster. It kept glitching; I kept sending messages; they kept sending back what appeared to be a stock, computer-generated answer that didn't answer the question. I kept telling them there was a problem; they kept telling me it was my fault and that I wasn't reading the screen correctly. That wasn't the case. I finally thought that I would get the information I needed (whether we would get a refund or not), after I paid them. So, I paid them, they sent it off to the state and THEN I could see that the form was incorrect. We had to send in an amended form. Terrible customer service and terrible for state taxes. I will never deal with this company again.

Thumbnail of user lauries5
1 review
4 helpful votes
October 15th, 2014

PLEASE READ BELOW:

FileYourTaxes: Interview-style software interface has screen after screen of long questions to answer. This quickly felt very tiring.
Average1040: I'm suspicious that they force users to input their bank account information.

I READ THIS REVIEW AND THE REVIEWS ON THIS SITE TOO LATE. I JUST USED THIS SOFTWARE FIGURING IT WAS FINE AS IT WAS AN IRS RECOMMENDED SITE. I CHOSE IT AS ONE WHO WOULD ALSO DO MY STATE TAXES. HOWEVER, MY STATE TAXES WERE NOT DONE BECAUSE I INADVERTENTLY DID NOT CHECK SOME BOX. NO PROBLEM I THOUGHT BECAUSE IT SAYS IN THAT CASE, JUST LOG ON AGAIN, CLICK THE STATE, BOX, ANSWER A FEW MORE QUESTIONS, AND YOU'RE ALL SET. HOWEVER, THE FEW MORE QUESTIONS NEVER APPEARED. ALL I WOULD GET OVER AND OVER AGAIN IS THE MESSAGE, 'CONGRATULATIONS YOUR 1040 IS COMPLETE." I TRIED TO CONTACT THEM. IT TELLS YOU YOUR ANSWER WILL APPEAR TO THE 'RIGHT" BUT THERE IS NO "RIGHT" SECTION ON THE SCREEN FOR THEIR ANSWER EVEN TO APPEAR IN! AND AFTER 50 MINUTES, STILL NO ANSWER. I'M VERY WORRIED NOW, SINCE I DID GIVE THEM MY CHECKING ACCOUNT NUMBER. DAMN IT ALL! I DON'T KNOW WHAT TO DO NOW. CHANGE MY CHECK BOOK NUMBER AS SOMEONE ELSE SUGGESTED I GUESS. THANK YOU TO ALL THE PEOPLE WHO WROTE IN.

Thumbnail of user lauries4
1 review
3 helpful votes
April 16th, 2011

A PROFESSIONAL REVIEWER RATES THIS SITE AS FOLLOWS:. Other Free File Programs
FileYourTaxes: Interview-style software interface has screen after screen of long questions to answer. This quickly felt very tiring.
Average1040: I'm suspicious that they force users to input their bank account information.

I UNFORTUNATELY READ HIS AND ALL THESE OTHER REVIEWS TOO LATE. I ALSO THOUGHT AN IRS RECOMMENDED SITE WOULD BE FINE. I WAS UNABLE TO FILE MY STATE TAXES AT ALL. IT TELLS YOU TO CLICK ON "STATE" BOX, ANSWER SEVERAL MORE QUESTIONS AND YOUR STATE TAXES WILL BE DONE. I THOUGHT, GREAT! BUT SAID QUESTIONS DO NOT APPEAR. ALL I GOT WAS A SCREEN CONGRATULATING ME THAT MY 1040 IS COMPLETE. I GO TO THEIR HELP SECTION TO INQUIRE, AND IT SAYS THAT MY ANSWER WILL APPEAR IN SOME ANSWER SECTION TO THE RIGHT, BUT THERE IS NO ANSWER SECTION TO THE RIGHT THAT I CAN ASCERTAIN. SO I SIT THERE FOR 50 MINUTES WAITING FOR MY ANSWER TO APPEAR SOMEWHERE ON THE SCREEN, BUT IT NEVER DOES. I THEN LOOK FOR A 'HOME' BUTTON, BUT THERE IS NO WAY TO GET BACK TO THEIR MAIN SCREEN. NOW I'M VERY SUSPICIOUS. I'M CONTACTING MY BANK AND THE IRS (though fruitless evidently). THANKS SO MUCH TO THE OTHERS FOR WRITING IN.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

E-File your 1040ez, 1040 or 1040A and e-file your state tax return at the same time. It\'s easy, quick and secure.

How do I know I can trust these reviews about Free1040TaxReturn?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Free1040TaxReturn?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business