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Frederick's of Hollywood has a rating of 1.98 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Frederick's of Hollywood most frequently mention customer service, next day, and credit card problems. Frederick's of Hollywood ranks 207th among Lingerie sites.
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Ordered on 3-5-22, Received email with tracking info on 3-7-22. Received my items today, 3-16-22. No issues at all! I was really worried about my order because I read reviews after I placed my order. I am 100% happy. All 5 items received were very well made. My tag sizing on my corsets are different from the online site choice (tag shows 44- ordered 22), but they are the right size! I would recommend!
What a waste of my money! The quality of their lingerie is poor. The lace underwear looked cheaply made & fit horribly. The 2 34D lift bras i bought would fit someone w size A boobs. They were not lift they were incredibly padded, about 3" of padding. Being i have had a breast augmentation the bras do not fit & look ridiculous. The thing that really pxsses me off is I CANNOT RETURN NOR EXCHANGE. Last chance, final chance whatever they call it is ignorant. Who wants to buy something online and b completely stuck w it? They know their products suck and thats y their return policy is nonexistant.
I was a mail-order customer for a very long time, and liked their stores, too. A few years ago, I heard they went out of business, and am wondering if the current Frederick's is an entirely different company, or purchased by someone else?
I really liked their products in the past- reasonably priced, good quality. But I wish they would go back to selling regular clothes- pants, tops, dresses. I'm not really interested in lingerie and swimsuits.
I am a long time customer of Frederick's. I used to order out of their printed catalog in the 90's. I never had problems with customer service. I haven't ordered much in the past 7 years or so but they had a great sale on some costumes recently so I got two. Unfortunately, the zipper on one of them was broken upon arrival. I wrote right away and waited. It took about 7 business days for them to respond, but they sent a replacement and a label to send back the damaged one. I wish the response time was a little quicker, but they did take care of my problem. They don't really have anyone answering the phone anymore, it was all done by email. I would order again for a really great sale.
Overall I do like like Fredrick's of Hollywood over VS but I just don't understand why I never see any other ethnicities on their websites modeling their line, I would very much enjoy the opportunity to see what the lingerie would like on someone that looks like me. I have beautiful chocolate skin, I am a size 0 with 32B bust, and a big part of my decision making comes from how a outfit will compliment my skin tone and my curves, but with Fredrick's I don't get that opportunity.
Very happy with my purchase. The items were nice quality and the prices are pretty good too. Only reason I didn't give them 5 stars as it took 2 weeks to get my stuff and normally stuff I order gets here in about a week.
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