Frederick's of Hollywood

All if their sizes are INCORRECT, I usually wear a small but ordered a medium just to make sure as I'm familiar with fredericks extra small sizes. However, 3 of the 4 things I purchased wouldnt fit my 3 year old and the 4th was SUPER HUGE. Return policy isnt the greatest either and it will cost you more money in the end. I will say their customer service dept. was always very responsive to my emails and I appreciate their help however, in the end they couldn't help me. Doubt I will shop with them anymore.

I purchased 3 items that literally went on sale the very next day. I could not find an 800 # to call, so I had to submit an email. My products had just been ordered so they hadn't gone out yet for delivery. I didn't get an answer back for several days by the time I did my order had gone out, and I was basically told tough luck they won't reimburse the difference, so I'll have to return the item to get the difference which makes no sense. So I asked what I needed to do to start the return and of course I have not heard anything back that was a week ago.

Ordered a gift for my wife to be delivered in 4-6 days. It's now 9 days. The tracking number is wrong and I have emailed customer support 2 tines with no response. Buy their product from another seller not direct. In 2018 they are a dinosaur that has no idea of quality and service.

Since closing all their physical stores, you're forced to order lingerie online now. Sizes are diffcult to find the correct fit, which means ordering multiple sizes and returning what doesn't fit. I ordered 3 pieces and decided to return 2, paid for my own return shipping. Received my refund in about 2 weeks, but they charged me to use their return shipping label (which I never used). Had to email customer services for over a month, often times re-sending emails because I wouldn't get any response. Finally 2 months later, I was refunded the $5-6 return shipping charge. For a company that should expect returns quite frequently from customers, their process should be easier and more convenient for their customers. Wasn't extremely happy with my product purchase, either. Definitely will not be ordering from this company in the future. Too much of a hassle.

What happened to this company? They used to be my #1 go-to for bras that fit nicely and were plus size! I ordered a couple bras from them, all of which read as in-stock on their website and... Nothing... I waited and waited and finally got ONE of the bras. When I reached out to customer service they (very promptly, to be honest) informed me that the other bras I'd ordered were out of stock and they cancelled the remainder of the order.

While I appreciate actually getting my money back for the remainder of the unsent order, I don't really think it's a compliment to the company to say that I'm glad they didn't outright rob me. Why are items that are out of stock and apparently not being restocked (I wasn't even given an option to wait for the bras to come back in stock!) listed as available on the website? Do they have 2 people working there and they're too busy to update their database?

I want to love Frederick's. I have been a longtime fan of their items, so experiencing this and realizing that I flat-out cannot trust their website is a bummer.
I am giving them 2 stars because the bra they did end up sending to me fit nicely.

I fit a size Large, I ordered from this place in a Large and it fits more like a medium, not comfortable and doesn't fit right when its not your size.

The review below was before Fredericks of Hollywood seem to turn into a circus. I'm really confused as to what on earth happened to them. I remember excellent customer service and products, but now you're lucky if you get your money's worth or if they even reply. I'm really shocked because my past experiences where always extremely good anyway I'm just making sure people know what they're getting into now when they decide to purchase from Fredericks of Hollywood.

Fredericks of Hollywood is awesome they have great products and they always deliver on time. I've purchase from them a few time and the transactions always went smoothly and their customers service is very good I emailed them requesting info on shoe sizing and the message sent window didn't come up so I kept pressing send not realizing that every time I did a message was delivered, I only realized that was the case when I check my email and saw I had about 10 messages from fredericks.com and the next day I also had about 5 message from them, they responded to my all of those email which asked the same question. But all in all they have good variety and they deliver.