Frederick's of Hollywood

What a waste of my money! The quality of their lingerie is poor. The lace underwear looked cheaply made & fit horribly. The 2 34D lift bras i bought would fit someone w size A boobs. They were not lift they were incredibly padded, about 3" of padding. Being i have had a breast augmentation the bras do not fit & look ridiculous.
The thing that really pxsses me off is I CANNOT RETURN NOR EXCHANGE. Last chance, final chance whatever they call it is ignorant. Who wants to buy something online and b completely stuck w it? They know their products suck and thats y their return policy is nonexistant.

I used to love FOH. The Customer Service staff are very pleasant, but trying to do a return and the excuses as to why it's so hard to do a return and trying to get your money back is beyond ridiculous! It has been nearly a month since I returned my items and now being told that the warehouse has not even processed my return is absolutely infuriating! The quality of their merchandise is good, but this Company does whatever they can to keep from having to return your money. As much as I LIKED FOH, I will NEVER purchase anything from them again. They're not worth the hassle. Spend your money somewhere else.

Ordered on 3-5-22, Received email with tracking info on 3-7-22. Received my items today, 3-16-22. No issues at all! I was really worried about my order because I read reviews after I placed my order. I am 100% happy. All 5 items received were very well made. My tag sizing on my corsets are different from the online site choice (tag shows 44- ordered 22), but they are the right size! I would recommend!

If I could give less than one star I would. Every item I ordered was garbage. Panties were barely sown with strings and pulls throughout. Lingerie was miss sized and "Final Sale". Repeated attempts to correct problem were blown off. $80 down the drain. Do your self a favor and shop elsewhere.

Order really cute pajamas set for my wife. The quality of the pajama set was a superb. If your looking for bathing suits, lingerie, pajamas, panties etc... They have it and they will exceed your expectations. I love the garments they sell.

The quality is garbage. The sizing is off. Big thing for me is they only sent me 1 of 2 items that I ordered. When I opened a claim with customer service I was ultimately told they could not help me. The customer service rep told me to contact my bank to file a claim for goods not delivered. I called my bank. They denied the claim. I reached back out to customer service and she told me there's nothing more she can do for me. That will be the last time I shop with Fredericks. I didn't get my money back nor did I receive the item I paid for. Poor business practices.

I placed a large order from Frederick's. Not only did it take over 2 weeks for it to arrive, they sent another customer's order to me. I have sent MULTIPLE emails through their website... no response. All I want are the items I paid for; I spent well over $100. I am incredibly disappointed in the lack of a response. I feel ripped off! Also, there is not a phone number listed anywhere on their site either. SHADY!

Do not order from this company! I placed an order on 3/4/22. According to my tracking, was supposed to receive it on 3/9/22…STILL WAITING! After back and forth emails, I was informed that it would take up to TWO WEEKS to receive my items. Not falling for a cover up story I ordered for a special trip, and now it's all for nothing. I wish the brick and mortar stores were still open. Poor business practice. Grab the money and run. What a fall from grace.

I was a mail-order customer for a very long time, and liked their stores, too. A few years ago, I heard they went out of business, and am wondering if the current Frederick's is an entirely different company, or purchased by someone else?
I really liked their products in the past- reasonably priced, good quality. But I wish they would go back to selling regular clothes- pants, tops, dresses. I'm not really interested in lingerie and swimsuits.

I've been a loyal customer for 15 years. Recently I had an issue and tried to contact customer service. It's been over a month and I've still not heard a word from them. I've opened multiple tickets with them now to try and resolve this issue, but not a single one has been responded to. It's infuriating when I still daily get texts and email advertisements. In my opinion they should cut back a bit on advertising and increase customer support. They lost a customer here.

I bought a Hollywood knock out superboost bra it was cut super small so I was going to exchange for a larger size. When reading how to do the returns they actually charge you to send it back. Maybe it's Just me but I find that insulting. Needless to say I will send you your merchandise back and will never use your company again. Lesson learned.

Customers for 25 years. They know what they are doing and their quality over other vendors is most appreciated. The materials they use and the proper tailoring, the care that goes into their lingerie is evident. The fabrics are softer; the elastic and adornments nicer; the stretch easy; the seams smooth. All the lingerie just feels good to wear and touch. Use their sizing guides because you may need a different size in different styled garments. I've never bought bras, only lingerie. We love it. We've never felt deceived by sales or anything. Sometimes it is only the remaining sizes and odd colors that are on sale in order to clear merchandise so pay attention to what you are doing rather than complain when you are not attentive. E.g., black sells out faster than yellow so only the yellow XL might be the item on sale but not the same design in Med black. We've never had ordering problems during the whole 25 years. My parents used them, too. Thanks, Mom & Dad.

They said they delivered the package and had it signed, but I was at work the whole time. They said the carrier delivered it. BS. Never had a package missing since I've lived here. Said someone signed for it. How could that be. Rip off company. The next day my package from Venus arrived no issue.

Ordered several of the same style of bra over last few months. They were all randomly sized. The first fit perfect, so I ordered more. The later were almost four inches shorter around the band. When I tried to exchange for one that fit, they acted like I ordered them incorrectly, even though they were all the exact same bras with inches of variation.

I got a set of the Jessica bra, garter belt, and panties, all of which seem extremely well made. I also ordered some panties, however, that look like they'll fall apart before I can pull them up. In addition to that, all the thongs and gstrings I got are absurdly small and have either no lining or a ridiculously small lining about the size of my thumb. I'm so disappointed because I loved the ways the thongs looked in the pictures, but I can't imagine they'd fit any adult the way they're shown to fit.

Not sure why they are still in business. They labeled invalid shipping address, items never received while the money was charged. Contacted customer service and they asked to work with the UPS. No solutions or feedbacks from the customer service in 3.5-4 months!

I ordered an item online in 6-5-2021. Tracking information was provided, however the item did not arrive. I contacted customer service by email on 7-4-2021. Felicity replied with -
" We see that this package had an incorrect shipping address and was refused which has resulted in the package being returned to our warehouse.

In order to process your refund for this package, we must wait for its return. Once this has been confirmed, you will be issued a full refund minus any shipping charges. We have also waived any return fees associated. "

I confirmed the shipping address and it was completed correctly and I have not had any problems receiving packages from anyone else. So I was a bit irritated by this but I waited.

On 7-21-2021 I again contacted customer service asking about the refund and Felicity sent this reply -

" I sent you a previous email saying it was being returned back to us due to a incorrect address.
As soon as we receieve this back to us we will be able to issue you a refund, minus the shipping costs."

Now pardon me, but it has been over six weeks since I placed this order and I have not received it through no fault of my own. I am pretty angry that my money is being tied up as they wait for a return. If their tracking system is sophisticated enough to show that it is being returned as I deliverable, then I feel I should have my money back by now.

I also feel that Felicity should be doing a better job with customer service.

I would not recommend anyone order from this company. When they had stores they were great, however they have gone downhill big time since they closed their stores and are just not worth the hassle.

I ordered some bras and panties on January 15th, I got an email that they had shipped on the 16th, today is Jan 25th still no merchandise and no customer service available! A waste of money and time, very disappointed will never order here again, they won't email you back and there is no number ypu can call, I probably will never get my stuff, dont order from this site, unless you want your money tossed out the window!

I am a long time customer of Frederick's. I used to order out of their printed catalog in the 90's. I never had problems with customer service. I haven't ordered much in the past 7 years or so but they had a great sale on some costumes recently so I got two. Unfortunately, the zipper on one of them was broken upon arrival. I wrote right away and waited. It took about 7 business days for them to respond, but they sent a replacement and a label to send back the damaged one. I wish the response time was a little quicker, but they did take care of my problem. They don't really have anyone answering the phone anymore, it was all done by email. I would order again for a really great sale.

I paid for my purchase and never got my credit. They have been promising me my package since january 28 2022 and it has never came and i am out of almost 50 dollars when am i getting a refund or my package

Placed a online order never got it! Could never get ahold of customer service took forever to even get a refund it's now been 3 months

Overall I do like like Fredrick's of Hollywood over VS but I just don't understand why I never see any other ethnicities on their websites modeling their line, I would very much enjoy the opportunity to see what the lingerie would like on someone that looks like me. I have beautiful chocolate skin, I am a size 0 with 32B bust, and a big part of my decision making comes from how a outfit will compliment my skin tone and my curves, but with Fredrick's I don't get that opportunity.

I have been a fan of Frederick's bras since I was 13. At 63, and particularly after Covid (the era of no make-up and lounge clothes), it's like I'm working with a face and body that seems like a stranger to me. 1 of my struggles was finding a bra that works with this new older woman's body. Sad to learn the hard stores had closed, I tried Victoria secret and various other bras. No shade on VS, they make very nice bras... but they aren't Frederick's bras. Using Frederick's bras my whole life, I should note that I never experienced "sagging" till almost 60. In any case, coupled with weight loss of the Covid 50, I am stuck with both sagging and deflation. After many disappointing attempts, I decided to try the on line ordering. The two bras I ordered (at a very reasonable price as well, they have great sales) the Hollywood Heartthrob push up bras arrived today. Picture me doing a happy dance! The lift is very natural and I didn't get the "sunken shelf" effect other bras were leaving me with. I actually have firmer looking breasts, no shelf problem and great support and comfort. The love of Fredericks bras is a real thing! I hope the company makes a recovery and can bring back the hard stores of the past (although their return policy is good and previous dealing with customer service got great, quick responses).