About the Business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
This was my 1st purchase, this site was recommended by several PerfumeTok folks. Fast delivery & great selection.
I00% bad cologne I sprayed on me and the scent was gone in matter of minutes. I returned and they deducted 20% I lost money and the gain is not my fault they sold me a bad product
Easy ordering, fast delivery, and Great Prices. Overall excellent experience.
Always can find what I am looking for. They have fast delivery service. The over all experience is outstanding
Great selection, cheap prices, quick shopping. Would definitely shop here again.
The cologne I received is authentic and smells exactly as if you would buy it in the store. I am appreciated for the coupon I received upon ordering. The most valuable cologne there is in the market. 10/10! Thank you!
Like the the job your doing keep it up and people will shop through you guy's and the shipping is fast to get and the fragrance X is the best
Es muy buena oferta me encanta mi fragancia
Lo recomiendo y seguiré disfrutando
Very happy and shipping was fast I am very happy with my purchase will definitely purchase again
I was very pleased overall. I will definitely be ordering all my perfumes from fragrancex from now on. My perfume arrived early and was exactly wat I expected.
Perfume smells amazing and love how quick item was delivered
Llego el perfume rapido, y bien protegido. Ya he comprado varios y no tengo queja de la tienda. Gracias
I always get what I purchased, packed well. Delivery is always on time or a day or 2 early.
Long time returning customer, will continue ordering from fragrancex.
Great prices, love the site. I'll be ordering more perfumes for sure
When you give the total at the end, they should always put in the taxes too.
Easy shopping experience. Good prices for name brands. Plenty of choices.
Great service and prices! Huge selection with free shipping. Highly recommend.
Easy to move around and I like the very clear description of the scents.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ruth
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cologne. We understand how disappointing it can be when a product does not meet your expectations, and we're sorry that the scent did not last as you had hoped.
Regarding the return, we want to clarify that our policy requires items to be returned in their original perfume packaging and in the same condition as when they were received.
Unfortunately, as the cologne was returned to us without its original perfume box and with more than a reasonable amount of the product used, we had to apply a 20% deduction from your refund.
We appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out.