• Fragrance Shop

Fragrance Shop

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Fragrance Shop has a rating of 2.81 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Fragrance Shop ranks 27th among Perfume sites.

  • Service
    17
  • Value
    13
  • Shipping
    15
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 30.8%
Positive
4
Neutral
0
Negative
9
2
See all photos

What reviewers want you to know

Positive highlights

  • Again, I LOVE FRAGRANCE SHOP and will be a loyal customer as long as I'm alive and they're around!

Critical highlights

No critical highlights yet

How would you rate Fragrance Shop?
Top Positive Review

“No customer service!”

She B.
1/7/24

I've tried reaching out to you twice w no response. My order smells off. Return policy is crazy! No thanks!

Top Critical Review

“One of the worst companies online”

David T.
10/13/23

Ordered from them a couple of times. Both times horrible experience. First time they shipped a different fragrance and at first refused to fix as they said it was the same brand. This time I paid for "expedited shipping". An expensive option that according to their website would have them process and ship the order within 2 days and would be shipped express. It has been over a week since I ordered and the product is not shipped. They do not have a working phone and also do not respond to emails. Stay far away from this company

Reviews (79)

Rating

Timeframe

Other

Reviews that mention popular keywords

fragrance shop (12)
Thumbnail of user wahyudinu
1 review
0 helpful votes
June 10th, 2021

Mohon disertakan batchcode dan BPOM register untuk meyakinkan kwalitas original parfum. Dan ditambah lagi varian

Thumbnail of user patriciab446
1 review
12 helpful votes
June 17th, 2018

I have not ordered from this site for a few years( only because i live in Australia and the difference in the dollar makes it cheaper to buy here) but i ordered from the site numerous times and never had a problem with delivery or authenticity and that was coming all the way to Australia. I don't understand how there can be such a huge discrepancy in the reviews.

Thumbnail of user georgea67
1 review
19 helpful votes
January 8th, 2016

First time on-line purchase of Creed Aventus from Fragrance Shop. Totally disappointed with as perfume appears fake. Compared it with one that my colleague bought on-board Ethiad Airways. Difference is chalk and cheese.
Can someone please assist me with reporting this information to Fragrance Shop directly?

Thumbnail of user lajoih
1 review
8 helpful votes
January 3rd, 2018

I have yet to have any issues with his company. I am surprised there are so many negative reviews. My perfumes/colognes were authentic and shipped in between the time said.

Thumbnail of user marko153
2 reviews
23 helpful votes
June 11th, 2014

All these negatives I was concerned. To spend 200 dollars on a Creed get a Whaat not a happy day in my existence. I received the fragrence in four days, paid express ship, it was sealed and smells authentic. I really like Aventus I own SMW and GIT and I am confident can smell a quality issue. I could give this a five star there were No issues I want to see over time how it goes forward first. No issues.

Thumbnail of user patriciab16
1 review
9 helpful votes
January 16th, 2012

I ordered 2 products from this seller, i was told one item was in stock, the other one unavailable, i asked for a refund, they then asked me if i wanted a refund on both items or just the one that was unavailable, i replied to them saying that i would like a refund on the one that was unavailable. I am happy to say my unavailable item was refunded in just a couple of days and my other parcel arrived a week or 2 later, considering i live in Austalia, i think this wa great service. Thank you Fragrance Shop

Thumbnail of user hollieb10
3 reviews
3 helpful votes
October 28th, 2013

Got three bottles of perfume within a very short time. Good package.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop

How do I know I can trust these reviews about Fragrance Shop?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fragrance Shop?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business