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Fragrance Shop has a rating of 2.81 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Fragrance Shop ranks 27th among Perfume sites.
No critical highlights yet
I've tried reaching out to you twice w no response. My order smells off. Return policy is crazy! No thanks!
Ordered from them a couple of times. Both times horrible experience. First time they shipped a different fragrance and at first refused to fix as they said it was the same brand. This time I paid for "expedited shipping". An expensive option that according to their website would have them process and ship the order within 2 days and would be shipped express. It has been over a week since I ordered and the product is not shipped. They do not have a working phone and also do not respond to emails. Stay far away from this company
No thanks will be shopping elsewhere reviews seem to be telling me it's too risky to trust this site.
I ordered a very expensive bottle of perfume because the attractive everyday price plus the special coupon made it too good to pass up. The perfume arrived promptly and was well protected for shipping, but the perfume box itself had not protective wrapping, the box was dented and the bottle itself had fingerprints all over it. The perfume was authentic--so was the box, but I felt like I bought something from the Homeboy Shopping Network. SO glad it wasn't a gift. I didn't contact the vendor because given what I've read, I would get more frustration than it was worth. I would rate customer service as average because the delivery and process were very good. BUT, I would think twice before buying from them again--regardless of the price.
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Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
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