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FragranceNet has a rating of 1.57 stars from 425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FragranceNet most frequently mention customer service, credit card, and tracking number problems. FragranceNet ranks 300th among Perfume sites.
This company does not typically respond to reviews
I ordered before reading all the horrible reviews and I will say I was a little nervous waiting for the product to arrive. Ordered showed up today ahead of schedule and is exactly what I ordered, no knock off brand but the real thing. Very happy with my experience with them.
Purchased perfume, and was sent the toilet water- this was a Christmas present over $150 that isn't made right yet. Spent 5 hours on phone and 10 emails before actually getting a return label okay. Dropped off at Post office 3 weeks ago and tracking says "no delivery date available yet." Really? Fragrance.net? You must pay extra to have shipping returns take months to arrive for refunds. Horrible policies and horrible tactics to slow walk returning product they sent accidentally. Disgusting company.
I ordered 4 jars of visible difference.
I have used it all my life. All 4 arrived in a timely fashion but they are missing the inside seal that is always on every jar!
Feels different, more greasy than usual!
Has a different fragrance too?
Maybe I didn't get such a great deal after all!
Hard to choose a star because not sure?
Products used:
Cosmetic
FragranceNet used an inferior shipping service On_Trac, which kept first package, marking delivery with false signature, FragranceNet sent out new package, which was signed delivered and left face down at an empty suite. Which gift recipient had to walk through the building for package, since they did not bring to her suite listed for delivery. Awful shipping service.
I liked my experience on shopping on this website you guys should also try fragranceon.com as they have more collection of colognes and amazing prices.
I'm not sure the perfume I've ordered here was really original. The thing is they smell a little different than my previous one. I guess I can't make a mistake cause this is my favorite smell ever.
FragranceNet completely disappointed me. The product is not at all good and it smells terribly. The customer service did not respond properly when I tried to communicate with them.
I ordered 3 different perfumes and it came out to less than 100$. I will update when I receive them.
This site looks very interesting. It has a very well designed layout. They have designer perfumes on discount. It seems like a great deal. Not sure if it is too good to be true.
I am weeks in and AMTHISCLOSE to disputing the charge with my CC company. Wish I had read hate reviews prior but I was too lazy to try and find Tom Ford product locally. So yeah, to date I am out close to $500 - tracking updates keep changing (but today is not even available), company never answers the phone. How they have lasted this long has me baffled...
DELIVERY was made same day as review - products opened and tested and are legit (authentic)
I do wish their communications were better and transparent, so I ma upping they review 2 stars
Tip for consumers:
Buy from a local retailer - wishing their comminucations were better and more transparent. the products arrived same day as my review and they are legit / authentic. Up the review a bit
Products used:
None - they haven't been delivered....
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