Fragrance Direct

Their website tells untruths. On the front page it simply says 'Free shipping over £25' but I was still charged. Apparently this is because you have to enter a code, but that is not made clear on the front page which was all I looked at. Apparently on page 309 (or something lol) of the T&Cs it says about this, but who reads that. I just trust the front page, but don't trust these guys ever.

Order since November still is not dispatched, I've got excuses like "black friday's fault" or "Royal mail's fault". I was told to wait until "magic" day comes, so I could cancel the order, though they took my money already and admit order is not dispatched, but I have to wait ayway.
I've already written reviews on other websites, for example, on Trustpilot, where fake good reviews appear the next minute after one real bad is posted. So, obviously, bad review is drown down and nobody sees it.

I am disgusted to have only received one of 2 of the same perfume refills I ordered was told to send an email to take photos of what I received it's disgusting never had this problem with any other fragrance company I will not be ordering from them again I recommend nobody does to avoid being disappointed. It is theft I am furious

Paid extra for fast delivery so I can get my item on time. Took 4 days to do the dispatch so I ended up having the present I intended to give to my friend several days later. The only company in the world that doesn't advise an estimated dispatch time anywhere on the website or mention it will take days or weeks when you place the order. Also the only UK so called company taking more than 2 days tk dispatch an item in my experience

Box seemed genuine and was wrapped in cellophane. The bottle was made of acrylic and had rough edges. I've been using Hugo Boss Femme for years but this smelt nothing like it. Washed it off after ten minutes. I certainly wouldn't buy from them again.

I have purchased many times but on this occassion my very expensive bottle of Dior doesn't seem like the real thing. My colleagues always comment on my perfume as I've been using Dior for many years. On my recent purchase I can't smell it and no one has commented either.

I won't purchase again from this Company and will take my business elsewhere.

I ordered a couple of perfumes and a bracelet came free with one of them. Thought it would be a nice touch for a teenager but guess what, when it arrived no bracelet. I was asked to take a picture of the box without the bracelet. Avoid this company folks. Said they didn't have anyomre bracelets to send and i could return the perfumes at my expense.

I bought ladies Eau de perfume La Vie est belle which was very expensive. I could not smell anything on spraying total fakes

I'm terribly disappointed... I've bought Olympea of Paco Raban for several years and I'm pretty sure that it isn't the original. I also bought Invictus for my partner. After few hours the perfume loses the strengths I'm sure this one is a fake imitation..

I've been ordering from fragrance direct for a couple of years now. I often thought my prada perfumes were really weak and lost their small after a short time. I've ordered prada Luna rossa for my husband and sons on more than one occasion. They agree with me you have to use about 20 sprays to actually smell it and then the smell just disappears. I don't know why I carried on reordering. I won't be in the future. It's far too expensive to be fake or imitation. I've spent hundreds of pounds with this company. They should be thoroughly ashamed of themselves ripping people off like this, especially at Christmas which is when I and many others order for Christmas presents. Prada is a very strong distinct fragrance. Not the pathetic excuse for a fragrance you offer and supply. Just out to con people. Disgusting.

Wouldn't buy from them again, as just am very particular about gift sets being in perfect condition, but this one was damaged but had to post it immediately to the Isle of man a. Way. I think the gift set I bought (Daisy Dream by Marc Jacobs) may have been returned to fragrance direct before as you could tell by the damage inside the box the perfume & cream had been removed and put back in again! Fragrance Direct did offer a refund or replacement, but that was to late.

I do not believe the perfumes are genuine. I ordered a Jean Paul guiltier original for my mother (this is her signature perfume). When I received it I compared it to one I had purchased from the high street and the difference in colour was significantly lighter I was shocked. If you purchase this perfume regularly you would know they can differ slightly in colour but not to this extreme. It looked like water with a scent, it was either not genuine or had been watered down. The smell was the same but the staying power didn't last long at all (maybe 2 hours). I called up on the day I received the item to state my concerns and the customer service rep just said return it so that's what I did. I will give them one star for the fact the return process was easy for me and the money arrived back in my account within a week of sending it back. I will not be purchasing from them ever again.

Photo attached is the high street one on the left and fragrance direct on the right ( I'm aware the curtain behind the high street one is darker but to the naked eye it made no difference the fragrance direct perfume is significantly lighter regardless)

Very disappointed just opened my order from Fragrance direct and no free gift in it, I phoned to ask why and was told out of stock of the free gift but are still advertising it and they are not interested in my complaint this is false advertise. SO BEWARE

They will not issue a refund, only store gift card. If there is an issue with your parcel, they simply ignore you for weeks and then say we cannot issue refund only store credit. I do not need store credit as I had to buy replacement elsewhere. Money stuck now with these fraudsters.

Poor custom service. Confusing website, say they ship worldwide. But no. They should train their custom service and those who work the chat. Bad product. Stay away from Fragrance Direct

Warning. FAKE.The company does not care, they will send you to the manufacturer Cody if you claim fraud. They will NOT inspect the bottles themselves. 1. look at the amount in the bottle. 2 look at the "Cool Water" its written in the wrong font! 3 Look under "Cool water", its not written "woman" 4 Look under the (top) shape its flat surfaces not round. I did get my money back but not for the shipping. I also ordered a euphoria that was equally bad in smell and with fake metal covering. I spoke to a investigator of fake parfumes who confirmed that a real euphoria always has real metal covering. Fragrance Direct did not accept this review on their site.

200mls CK Shock EDT for £24 seemed too good to be true... It was.
Almost certainly non authentic. Perfume disappears almost immediately. I won't return item. Too much hassle.
Delivery time good. Well packaged. Otherwise immensely disappointing.
I do not recommend this company. Leave alone.

Ordered my aftershave with next day before 4pm delivery and 4 days later it still hasn't come, and my royal mail tracker has said it's being prepared by the sender for the past 2 days. Would not recommend people shop here and I will be buying from this site again.

I purchased Guccu Premiére for myself and Emporior Aramani for my brother and to my horror they are just cheap fake and orderless.

WHAT A Scam! I called Customer Service who didn't sound surprised or helpful at all. He just told me to print the return label and post with a note even though I have destroyed original packaging. I am finding it impossible to print the return label which apparently should present with a barcode.

What a waste of my hard earned money!

Never Again!

Placed a order in Dec 2020, confirmed, paid, waited 5 weeks-- FRAGRANCE DIRECT cancelled at the end of January invoking problems with DPD delivery service and BREXIT -- promised to myself never again order from them
But 3 MONTHS later on 13 April, I placed a order again and same thing happened: paid, order got confirmation and after 3 weeks FRAGRANCE D cancelled again on me invoking the same problem with DPD delivery service and BREXIT.
If you're from outside UK due yourself a service and don't waste time ordering with FRAGRANCE DIRECT!

I ordered Davioff cool water. But I found only water in the bottle. Did not find a little smell. I had to return the parcel and paid 18 euro for postage cost. They only returned my product cost. Never again

Avoid this company at all costs, poor packaging and charge postage over £75 arrived all crushed, Sean online chat arrogant and NO closure to my concerns, See other reviews on Trustpilot UK, AVOID This company at all costs.
Try other online companies Amazon UK etc far superior service.

Bought CK Euphoria EDP 100ml for my wife's birthday from Fragrance Direct on 1/6/20. This is clearly not the genuine article. You can hardly smell it. Needs a lot more sprays and fades quickly. My wife has used this perfume for years so knows what is right.
Avoid Fragrance Direct!