FragranceBuy has a rating of 4.7 stars from 7,063 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices and fast delivery. FragranceBuy ranks 2nd among Perfume sites.
This experience was very satisfying and should be recommended to others
Once ordered the box of 3 arrived within a couple days. The box could have been dropped off a 5th floor balcony and nothing would break. And for price, that's 1 reason I shop at Fragrancebuy.ca.
Have been a customer of Fragrancebuy for several years. Their customer service is fantastic, very responsive and have helped a number of times in getting discontinued or out of stock fragrances.
The price listings are the lowest online and new selection keeps expanding, weekly.
Overall, 5 stars to Gary, Touayba and rest of team for excellent service and maintaining one stop shop for fragrances
Fantastic customer service, Fragrancebuy team always goes above and beyond in getting excellent fragrances and delivered timely
Really competitive pricing, great rewards system. Shipping may take an extra few days to go out, but the fragrances come packed really well. This is one site that I will continue to use
Les produits sont en parfaite conditions et la livraison rapide merci
Good experience with Fragrancebuy! First time purchasing there. Absolutely no issues there! Got what I wanted and shipping was pretty quick!
I ordered several bottles to haul my favorite fragrances (most of them are Armafs). Even it is based on canada, the shipment is very fast. It is very well packed and the box is filled with cushions to protect the items inside. I will definitely order again and will recommend this site to others. By the waybthe prices of items here are the most affordable as compare to other perfume store and site and you can find rare or discontinued items as well. Kuddos fragrancebuy.ca till our next transaction!
I am an Eau Addict level, very frequent buyer on FragranceBuy.com and I am located in the United States. I have been a loyal customer of FB because of their stock of excellent and often hard to find perfumes, their great prices and additional bonuses for frequent buyers, their generally reliable customer service, and their quick shipping to the U.S. I had a problem with a recent order and FragranceBuy very quickly provided me with recompense for my trouble and reassured me that they are working hard to address the issues that led to it. To me, that is a sign of a company that takes its customers and its customer service very very seriously. Overall, I highly recommend FragranceBuy for perfume addicts like me - both in Canada and the United States!
Fast delivery. Prompt customer service. Good packaging. Definitely will keep coking back to FragBuy.
I received a great service from Maria and Ashley. They were certainly helpful after I found on of the fragrances glass is broken at the edge. They assisted by offering me multiple solutions.
Overall, always coming to buy more amazing scents from Fragrancebuy.ca!
Got my package safe and sound. Fragbuy never disappoints! They are the only discounters I order from
Purchased my favorite perfume from Fragrance for a lot less than any store. It was exactly as described on the website. I have bought from them a few times and always a great deal!
Fragrancebuy is my go to place for any fragrance needs. Their service is top notch and my orders are sent in a timely manner. No other competitor beats them.
Fragrancebuy.CA is a superior service. They hav very competitive pricing, especially with the dollar conversion rate. In addition, the shipping and packaging is above and beyond. In fact, I believe that they have the best packaging in the industry. If you haven't tried them, you are missing out.
FragranceBuy.ca is the best. The packaging is superior, and I have never had a negative issue or bad experience.
The only problem with Fragrancebuy is the loyalty program. The more you buy, the more benefits you will get, however, you only are allowed to use one benefit per order, and receive a bunch of more benefits for the next ones again! Meaning you'll never get to that point to use your promos, and they are actually useless. Imagine you have 10 free shippings and 5 discount coupons. You can either use free shipping or discount coupons which is so weird.
The fragrance and shopping experience was good as usual, but this time, Fedex decided it would not leave my parcel on the side doorstep instead requiring me to be present whenever they happened to drop by. I work like most folks during the day so bad news for me, they kept my bottle of Dior homme intense leaving me with a "we tried to deliver but you weren't there" sticker. No info whatsoever as to where I could go pick it up.
The folks at Fragrancebuy found the location of my parcel quickly, but I had to drive half an hour just to get to the Fedex warehouse where my fragrance was being held.
I bought many times from Fragrancebuy and it's the first time the delivery company won't leave my bottle at the door.
I will not buy again if I can't have my perfumes dropped at my door, this is a big NO NO! For me.
137$ worth of fragrance should not require a signature unless it comes with a 75" TV:-)
Edit: Fragrancebuy refunded the shipping fees. Thank you, I know this was not your fault but I appreciate your help. As for me: Fedex no more, I'll go with any other carrier available from now on
Amazing price, fast shipping, great smell. My girlfriend loves the smell and so do I. Very happy with the purchase.
Bought a number of fragrances recently and the experience has been nothing but amazing… From picking and choosing online until delivery it was smooth. Most of the fragrances were gifts to friends and family and all of them were very appreciated…. There are some good noses there who would have picked anything that is not legit or strayed from the originals…
Thanks FB team. Keep up the good work..
Legit products at reasonable price and an excellent service makes FragranceBuy the goto place for getting fragrances. An example for how "direct to customer" businesses are to be run.
I live in an apartment abd the buzzer code wasn't captured when.i ordered. Someone tried to call me and I wasn't able to pick up. No other attempt was made to reach me, even though my name is in the directory someone could have buzzed up that way. Instead I got a vague message that thd delivery failed and would be attempted again at some point. I had to follow up to find out how and when. This was my first time having a problem with delivery, but it was frustrating
Fragrance buy reached out about this issue. I certainly wasn't expecting them to, but I am grateful for the quick response and the swift action they took to acknowledge my concern and resolve the matter. I will not hesitate to order from them again.
This recent order was my 4th or 5th order, Whenever I order between 150-250$ but couldn't received any free samples which is kinda disappointing and for the offer just hardly get 5-10% off not more then that and most of the time products are.
Hello Sunny, we truly apologize for not including samples with your order and for the low discount offered during our Canada Day sale. We kindly reached out via email on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
Really amazing website specifically for middle eastern perfumes and designers with great price value. Really appreciated service for fragrance collector
Answer: Hello Griffin, we're truly sorry to hear about the issue with the batch code on the Greenley you received. We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. We'd be glad to look into this issue further on help@fragbuy. Ca. We look forward to hearing from you at your earliest convenience! Best regards, The FragranceBuy Team
Answer: Hello Dan, we understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain. Best regards, The FragranceBuy Team
Answer: Hello Frank, no worries, we currently ship to the United States. Please find our current shipping policy here: https://fragrancebuy.ca/pages/shippingschedule Best regards, The FragranceBuy Team
Answer: Hello Cheikh, unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Best regards, The FragranceBuy Team
Answer: Hello Lisa, we like to find the best possible price for our customers and this can take some time, so it is hard for me to give you an accurate ETA. I will add the product to our future product acquisition radar but no promises on the ETA. I sincerely apologize for not having a more definitive answer for you and for any frustration or inconvenience this may have caused. Best regards, The FragranceBuy Team
Answer: Hello Jorge, Thank you for reaching out, we would be glad to assist. Unfortunately due to the flammable nature of fragrance making it classified as dangerous goods, we are unable to ship anywhere past the United States or Canada, at this time. Our sincere apologies for not having better news. Have a wonderful day! Best regards, The FragranceBuy Team
Answer: Hello Lysanne, Thank you for reaching out, we're happy to help. We can assure you all the products we sell, including testers, are 100% brand new and unused (unless mentioned otherwise on our website) and we ship out the products in pristine condition. Our goal is to make your shopping experience optimal, comfortable & simply excellent, both during purchase and after. I'm afraid some testers have a slightly lower fill level from the manufacturer, this prevents leaking and any damage sustained during transit. Please don't hesitate to reach out if you have any further questions or concerns and we'd be glad to assist. Wishing you a wonderful afternoon! Best regards, The FragranceBuy Team
Answer: Hello, Thank you for reaching out, we're happy to help. EDT means Eau de Toilette, it is a lighter concentration with higher alcohol content (less fragrance oils). We recommend learning more about fragrance concentrations and ingredients on fragrance community websites like Fragrantica and Basenotes (the forums may be especially useful). Please don't hesitate to reach out if you have any further questions or concerns and we'd be happy to help on help@fragbuy.ca Warm regards, The FragranceBuy Team
Answer: Yes, Fragrancebuy Canada is known for selling 100% authentic products. They take pride in sourcing genuine fragrances directly from trusted distributors, so you can shop with confidence. Many fragrance enthusiasts rely on Fragrancebuy for their extensive collection of designer and niche perfumes, and the site's reputation speaks for itself. With their quality guarantee and customer-focused approach, Fragrancebuy ensures that every product you receive is the real deal.
Hello Sadra, we sincerely apologize for the disappointment and frustration you've experienced with our loyalty program. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team