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Fotolia has a rating of 1.84 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fotolia most frequently mention credit card, and customer service problems. Fotolia ranks 52nd among Stock Photos sites.
No positive highlights yet
I just love Fotolia. When I in the past forgot to set my subscription auto renewal off and I requested a refund they assisted me very efficiently. When I accidentally left my auto refill button on with credits, I know many people do and blame Fotolia, they refunded me. They are great at customer service and I guess only the rude and sad people write bad reviews, the happy customers have no time to write because they are enjoying life I guess.
I purchased a digital image from them and was shocked to discover a couple of days later that they have automatically deducted an additional US$14 from me as "credits". Apparently there is an automatic renewal option that is automatically checked when you sign up. I've lodged a complaint and demand for refund and will be following up with paypal. Will see what they do.
Include the really nice stuff, you have to buy extra credits to download those. Thing that drives me crazy about this dumb site is the pop ups on roll over - it's like watching popcorn "pop". I have to shop pictures to complete my projects and after 10 minutes on this site, it's enough to give you a seizure from all the image pop ups. It's terrible! I've complained to them but they're pretty much, that's the way it is.
If you have a choice, the price might be nice but the you end up paying a lot extra with the annoyance factor - I mean a lot, all the artists hate it already. Think when we're up to renew again I'm a big thumbs down on this one.
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