Fossil

First off all l would like to say that l always had a pleasant experience at this store. On Friday, Sept.15th it was exceptional, the sales associate Hera was amazing, very helpful, knowledgeable about the products, not pushy at all, but very nice and polite. I bought the purse, she did a great job from the minute l walked into the store to the minute she rang my purchase in. Great job Hera!

Fossil does not make me happy with my purchase. I received a damage item and i sent them a proof that it is damage via email. They make me to go to fedex to return the item. Id rather throw it away and get a refund. But they wouldnt let me do that (they always said the system wont allow us to do that). I will not pay one cent for that damage/ used ugly item. Im so disappointed with fossil and their customer care service (live agent or their supervisor). I never received such an ugly and defective item when i shop online. I called customer service for hours since last night. First they gave me $25 off discount that doesnt work. And they offer me to give 2 items for free (after that they keep transferring me to a different agent and supervisor). And after all the trouble i still have to go to fedex to return the damage item just for a refund. I cant believe i have such a bad experience with fossil. They send me a damage item and they asked me to return it. It doesnt even make sense.