This has been the worst experience of purchasing flowers I have ever experienced. I will not be using fromyouflowers.com again, nor will I recommend it to any one.

I paid for a Large-Deluxe package - a Limebright flower arrangement and large box of chocolates, after taxes and shipping came to $150 which I was willing to pay (including the expedited fee that says will deliver your flowers within 4 hours of ordering). I ordered these flowers in the early morning. By 6:00pm I received an e-mail confirmation saying that the flowers/chocolates had been delivered. The recipient had not received anything. I called FromYouFlowers customer service who reimbursed me the expedited fee after they confirmed that although I received an email confirmation of delivery, that it meant the florist had marked the delivery for the next day. The next day, at 11:00am I contacted FromYouFlowers to inquire about the status of the package I ordered. They said that my flowers were being worked on in that very moment and could not guarantee a time of delivery. At 1:00pm I received an email confirmation that the flowers had been delivered, and the recipient had confirmed that they were not delivered. Again, I called customer service (3rd time) who said that the florists make mistakes by pressing the confirmation of delivery that sends its customers false emails about the delivery. The recipient, who was to feel special by this surpise delivery now got sucked into the flower-delivery-abyss. The florist contacted the recipient, a very busy business owner to let him know his delivery would be there in 15 minutes (losing more element of surpise) which turned into over 2 hours with multiple calls going between the recipient, the florist and myself. I was appalled and embarrassed that a gift to honor another person on their 14th business anniversay now turned into a complete inconvenience. The deliverer dropped the flowers off somewhere other than the business address provide to them. The back and forth between myself, the florist, the deliverer and the recipient continued with me receiving texts to have the recipient answer his phone, go outside (multiple times), etc., I cannot emphasize how moritifying this experience was. It got to the point where the florist was attempting to make us believe that the flowers were dropped off in the correct location although confirming that the delivery person could not find the suite, necessitating the owner to take pictures of his building that includes the name of the company at the top of the building, on the front door, and the suite number largely obvious on the door. When the flowers finally found themselves to the right address and business, the florist text me to have the owner go outside to the car of the deliverer - which he couldn't as he was engaged in a project with his own customers. When the flowers were intercepted, the Flowers were nothing at all like what the picture displayed - rather than being a lime-bright-green bouquet, it was full of ivory flowers. And the large box of chocolates i paid for was one thin candy bar that you can purchase for $2-3 from any store rather than the $20 I paid for. This entire experience was seriously so bad that I was embarrassed, sad, upset and in tears. A 4 hour process turned into a 2 day nightmare and the $150 that I paid was not worth the experience, the horrible delivery, the slab of chocolate and the supposed delux flower arrangement that I paid for and the recipient received. I can not understate how embarrassed, mortified and appalled I am by this entire experience, all for the intent of bringing joy and smiles to honor and celebrate a hardworking man and give acknowledgment to a special occasion

No delivery this company sucks - ruined the moment

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