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Forward2Me has a rating of 4.68 stars from 1,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, fast response, and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
As the shipping costs were so high I asked customer service if they could make the packaging just 1 cm smaller on any side. I said just 1cm. Customer service replied that they had packed it as small as possible. I believed the customer service reply and paid the shipping costs offered. However, when I opened the box I received, there was more than 10 cm of space on top side. In addition, the space contained a paper cushion. Packed it as small as possible? I understood that Forward2Me won't give to make effort to reduce shipping costs for customers. If the service does not improve, I will change to another forwarding company.
Avoid this service. When they receive a package, they open it and catalog each item for customs purposes. They made a data entry error on my order and tagged an item as a fresh food, which then created a requirement for my package to have FDA paperwork to ship. I have tried contacting the company via every available method over the course of the last week (emails, their contact form, phone calls) and have been unable to get this issue corrected. At this point it seems like I am unable to ship the package to myself because of their error, and am out the full amount I paid for the order. AVOID!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I saved the tax, but due to a lack of shipment options, I paid very high shipping.
Hi Tal.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
When I was checking what forward parcel company to pick I picked yours because you had best deals and options for shipping. And really for my first package it was really affordable, around 20$ I think. But for the next one from England there were only DHL and Fedex options which each started from around 50 EUR. And my package was 48 pounds. So when they were doing customs that billed me 70$ because fees and taxes are made on both shipping and original bill for the product. Second thing is that you said that my package needed new box (repackaging) so you found biggest one you had to put A4 piece of paper like sheet that I ordered in 3 times bigger box so shipping bill will be more, even tho envelope was light and slim. Really unprofessional! For the money on your option of shipping and customs I had to pay next time I will just sit in the car and drive to the next country and by that item in person.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was interested in purchasing a special bottle of whisky to be shipped to the US. I researched all their website policies and FAQ beforehand, to ensure the service was offered and available. I even ensured that my state of residence allowed alcoholic shipments.
I placed the order for the alcohol and it arrived at Forward2Me swiftly. When I attempted to pay for the forwarding services, I was told that because the shipment contained alcohol, I needed to contact Forward2me directly to arrange shipping. I reached out and was then told about all of the requirements to ship alcohol to the US and that Forward2me has NEVER been successful with personal shipments of alcohol. They recommended that I contact a private broker to arrange shipment; private brokers charge £200-£300! It's just one bottle of alcohol.
At this point, I feel straight bamboozled. I'll never use Forward2me's services again and absolutely do not recommend.
Hi Kiev,
Thanks for your feedback.
We do offer various courier services for shipping alcohol internationally however there are some countries who restrict imports of alcohol. We cannot offer shipping services for alcohol to all international countries and we strongly recommended that you contact our Customer Experience team first to determine if we would be able to offer shipping for alcohol to your country prior to purchasing.
These guidelines are stated from the FAQ page on our website https :// forward2me.zendesk.com/hc/en-gb/search?utf8=%E2%9C%93&query=alcohol.
You can also find further information about the requirements for shipping alcohol through our services from our 'Ask the Experts' video page https://www.forward2me.com/ask-the-experts/alcohol-shipment/
It is clear that you had not correctly followed the guidelines from the FAQ page on our website and you did not choose to contact our Customer Experience team prior to purchasing your alcohol order to our UK address.
Just so you are aware, forward2me do offer free return to sender. Simply request the Return to Sender service from your account and we will handle the return shipping for you completely for free.
I can see you have been put in contact with Chris, our senior customer experience advisor, who will assist you further and discuss the available options for your alcohol package from our UK warehouse.
Please remove this review or reconsider your rating.
Kind Regards
Hayley
The package was an Advent Calendar from John Lewis weighing around 5.7 Kg. When it arrived at Forward2Me they messaged me to say that there were 4 packages (1x10ml perfume, 1x12ml cologne, 1x Skin Care Product and the Advent Calendar. I knew nothing about the 3 small items and assumed they might be freebies from John Lewis, so I paid the extra £2 for a 'combine and repack'. When the package arrived it consisted of just the Calendar in the original John Lewis packaging. Also I was charged Total Chargeable Weight of 10.5Kg!
Hi Peter.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the advent calendars individually-we cant simply state beauty advent calendars as one single commodity. This will be the reason why you would have presumed there was additional items or freebies in your package.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at info@forward2me.com who will be more than happy to look into this further for you.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
I had a very bad experience. Lured by what looked like low charges. Should have stayed with well known competitor. Will have to use legal means again Forward2me.
Tip for consumers:
All charged
Products used:
FOB service
Hi Michael,
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
The consignment arrived damaged in terms of the manufacturer's packaging. Severe kinks, and wear and tear on the packaging of items. Several items of the consignment were unsealed WITHOUT my permission. Most of the items had a quality check seal which was broken upon delivery. However, no products were damaged. Paid For a premium service known as Protect+ and opted for Optimise for Safety prior to shipping to ensure careful dispatch. No safety measures at all were noted: The Optimise for Safety option was clearly DISREGARDED and the Combine and Repack service team RECYCLED the same Amazon Box(thin cardboard box) that contained the initial inbound order. There was no cushioning on the inside. All items were closely packed and stacked together. Unacceptable Service, provided a huge amount of money spent to get it to me in pristine condition. Would definitely NOT recommend their service. Several other counterpart services were used in the past and, I NEVER had a consignment that arrived physically damaged to me.
Hi Sultana.
Thanks for the feedback.
After a thorough inspection of the the images provided, it was concluded that there had been no physical damage on the items therefore we could not offer you a claim under the protect + guarantee.
Please check this link terms of trade https://www.forward2me.com/terms-of-trade/
11.5 In the event of loss or damage to Goods we will reimburse the related Forwarding Fee (pro-rated where a Consignment comprises multiple items but loss or damage only occurred to part of the Consignment). Please also refer to Section 9.2 'We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavours to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods.'
If you need further assistance please contact our Customer Experience team.
Kind Regards
Hayley
I'm a regular user of the platform and spend some good money there. Recently I haven't received my parcel and for 3 weeks the staff keep telling me they are chasing FedEx. This is not acceptable.
Hi Hervé.
Many thanks for your feedback.
We are sorry that you are dissatisfied. Please be assured we are aware of the issues that have arose with your FedEx shipment.
One of my customer experience agents is currently working on your case and we are currently waiting for further details to be provided from the courier.
We will be back in touch with you to provide further updates as soon as possible.
We apologize for any frustration or inconveninece this is causing you and we appreciate your continuous patience and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Waiting since february for my package. And now i got a mail that i should pay a fee because u store it (against my will) i will report your page as fraud. I cant send it from your page to me because the error message on the JP adress.
Already told your service 1000 times what the problem is.
In conclusion, i bought sth shipped it to you and now forward is not shipping it to me and keeping my stuff, this is $#*!ing fraud. Solve it now or i will report this. Im so done with you
Hi Serge,
Thanks for the feedback.
I can see you have been in contact with one of our senior advisors, Aimee, regarding your shipping issue. We are currently waiting for you to approve the PayPal payment for your shipment at the Japan warehouse. Please continue to work with the Customer Experience team. We will do our best to ensure this matter is resolved for you as quickly as possible.
Kind Regards
Hayley
I checked their website for the shipping of a roughly 1,5kg item (bicycle helmet) to the USA. The estimate was anywhere from $20-50 USD which seemed reasonable for such a light item, but when it arrived at their warehouse, I was told it would cost me about $150 and that was AFTER they did the repacking which saved about $10 USD. I tried numerous discount codes I found on the internet but none of them worked so I paid the "ransom" to have my item shipped to me. I will never use this company again and would never recommend it!
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Jack.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, which means the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from our Tax Free warehouse address in Guernsey.
If the goods are low value it may be more cost effective to ship goods to the UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping. However if the goods are higher value it is often more cost effective to save on the retailer sales tax within the purchase price and pay the slightly higher rate for shipping from our Guernsey address with DHL Express. Combine and repack may also be an option to ensure that you receive the best possible price for shipping. Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment.
When accessing the pricing page on our website, there is a 'From' drop down option for customers to choose the warehouse location for dispatch. This will also ensure customers are quoted the correct courier services and prices available from each warehouse address. If shipping from the Guernsey warehouse please select 'UK Tax Free' as the warehouse location for dispatch.
For further clarification on the requirements for shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/
I hope this helps explain the difference between our UK mainland and Guernsey addresses and the benefits our service offers.
We are committed to offering our customers the lowest prices in the industry and to ensure we continue to do this we also provide a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
Kind Regards
Hayley
Used to be great, fast and efficient. Lately it's been terrible. Last 2 packages took over a week to process, then were sent via UPS and the paperwork was wrong, so upon receipt I was taxed fully as the price of the expensive postage was added to the total value of the item, and had to pay tax on that too. Very unhappy.
Hi Ben.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating and to hear that your recent UPS shipments were delayed for dispatch due to some temporary technical issues with the UPS booking portal.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
The courier service used is expensive and I did not have a choice but to add on re-packaging and consolidation for my one item a sleeveless top. Customer service said that it must be done else the freight will cost more. But I paid ~GBP43.30 - it is way too expensive versus other forwarding sites (that probably is able to pass though some of the synergies/ties-up with courier companies as cost savings to us)...I will not use this any more.
Hi Sunn.
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
For peace of mind for all of our customers, forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
I hope the information provided is useful.
Kind Regards
Hayley
Recently, I bought a watch and selected forward2me to send it to the USA. After DHL made the mistake of sending the watch back to Forward2me in the UK. I had the worst experience of my life with Forward2me. They refused to honor the Protect + Guarantee insurance and damaged my watch box and watch. And when I asked for pictures of the damaged box, they send me pictures of a similar box with no damage done to it. If I'm you I'll stay away from these people. They cheat, lie and cover things up to avoid liability. They'll go the extra mile for not honoring their Insurance.
Hi Carlos.
We are sorry that you feel this way and we appreciate you sharing your thoughts here. However, we would like to take the opportunity to clarify a few things.
Your watch was returned to us by USA customs by DHL due to customs refusing clearance for the watch and insisting that a CITIES certificate would be required. The access damage to your watch box was identified by our processing team when the watch arrived back to our UK address from USA customs. The access damage on the watch box matched up to the cut marks from the original package tape under the customs tape. This indicated that the access damage to the watch box was caused at the point of customs carrying out the physical inspection of the watch. It clearly states from our protect+ page https://www.forward2me.com/protection-guarantee/ that our Protect + has certain key exclusions that apply and one of the exclusions stated is indirect loss or damage. Any damages caused by customs are classified as indirect damage. While we are happy to offer refunds and/or compensations to eligible customers, we had reviewed your damage claim and we found that it did not qualify for a claim under Protect+ guarantee as the access scratch or cut to the watch box was not due to our operations or due to courier handling. However we did still offer to reimburse your Protect+ fee as a one time service gesture.
Kind Regards
Hayley
I bought a single mens perfume from the UK... just one. Forward2Me emailed me that they needed to repack my order for them to ship to Canada. Now I've bought fragrances before in the UK but this perfume supplier didn't ship to Canada so I found Forward2Me online. Well, after using this service I ended up paying almost as much for shipping as I paid for my expensive perfume. What they did was repack my tiny parcel into another box which was 20 times the size which sky-rocketed my shipping charges. Just take a look at my pic that I posted here. If your reading this and work for Forward2Me. Let your manager know because I'm going to keep on posting and registering complaints on your company until they either credit me back in full or I'll 20x your loss by costing them new and repeat business. I wouldn't trust this company and other manufactures that I know have pulled out from using them as well as they've been garnering complaints for recommending Forward2Me to their clients. I wouldn't trust this company if I were you. Hope this helps. Cheers
Tip for consumers:
Don't use them...they repack your item(s) into much larger boxes and charge you way more than normal to ship your parcel(s).
Products used:
International Shipping
Hi Lee.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within your package as dangerous goods for shipping purposes.
Your perfume would have required a repack service to ensure the perfume was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally.
We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing products such perfumes and we understand that the packaging requirements we have to follow for dangerous goods shipments can cause an increase in the overall shipping prices for our customers with the courier.
We are sorry for any inconveniences.
If you still feel dissatisfied with the repacking that was completed for your goods please feel free to send an email and corresponding images of the package received to our Customer experience Team at info@forward2me.com who will be more than happy to look into this further for you.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Kept my package for over a year unable to ship it. Charged me 3 times for shipping, suggested that i should ship the package to their warehouse in Germany where it's easier to forward it to my country and now they notified me that the package was destroyed in Germany. They refuse to refund my money of course. Employees probably used my items
Tip for consumers:
DO NOT USE!
Products used:
nothiing
Hi there,
Many thanks for your feedback.
I am sorry to hear you feel dissatisfied with our service.
I believe I have already been in contact with you via email regarding your request for a refund for the purchase value of your goods in this shipment.
As previously advised to you we are not liable to offer you the full original purchase value for the goods in your shipment due to the issue with your shipment being a customs hold and this is classified as an indirect loss. Any customs decisions made for shipments that we send through our service are beyond our control as the shipper and also the couriers.
We sincerely apologize for any inconveninece or upset this may be causing you.
We have since offered you an additional service gesture and we will be happy to offer to refund the original declared value of the perfume items from your H&M order that you originally stated for the package. We are not liable to offer a full refund for the original purchase value of the perfumes from your H&M order because this is not the total value you had declared the perfumes at prior to shipping. If this shipment had not been placed in a customs hold or destroyed and the shipment had been filed as an official loss claim with the couriers you would not be offered the full original purchase value of the goods back by the couriers and the value for the goods would be calculated and based on the couriers SDR rate.
Please can you contact our customer service team to confirm if you are happy to proceed with the additional service gesture that we have already offered you so we can arrange the refunds as soon as possible.
I hope this helps you further.
Kind Regards
Hayley
Issue #1: The package shipping weight from the original company I purchased from was 2 kg. Forward2me charged me for a weight of 8.5 kg. How does that happen, you might ask yourself? Well, that way they can charge more money. (I didn't even bother to mention this to them.)
Issue #2: I emailed forward2me to ask them to remeasure the box, because I saw an image of it from the original delivery to them, and it was visibly smaller than the measurements they were charging me for. So... they magically made the box grow in size as well and added $36USD as retribution for me questioning them.
Issue #3: After witnessing their dishonesty twice, I wanted to return the order and cancel my dealings with them. Only problem is they charge the same amount of money to mail it within their own country or to send it on to you. Incredibly dishonest. So once you mail them anything, you are forced to pay whatever they feel like charging you, to get your item. It's extortion.
Conclusion: they WILL send your item if you pay literally 100s of dollars. That way they can't get sued. But it doesn't matter what you want. It's not worth it to go through them. Every time you look at your item, you'll be reminded of having your property held hostage overseas and being at the mercy of money-grubbing liars to get it.
Worst purchasing experience OF. MY. LIFE!
Tip for consumers:
Don't use this site, they are incredibly dishonest.
Products used:
Shipping "service". Extortion. Read review for details.
Hi Holly.
There are only 2 factors that determine the cost for shipping a package which are size and weight. The cost of shipping will always be based on the greater.
The Tax Free warehouse in Guernsey is part of the Channel Islands. The shipping prices can be more expensive in comparison to shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers who are using the Tax Free warehouse in Guernsey. You can also find out more information by visiting the resource hub on our website where our experts explain all about Tax free shopping, volumetric weight and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you find a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you were being charged for the return service from your account, this is incorrect and we would appreciate if you could send us more details about the charges you were being shown for the Return to Sender service from your account so we can look into this further and resolve it.
Since you have now shipped your package and not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
Got a package delivered to forwardtome had to wait 35 days for package to be repackaged and then I was charged 22 pounds extra than I was originally could pay the company I bought the package from very bad back up service nobody answers phone nobody answers email just telling you they received email I got an experience I wont forget so much hassle
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Tommy,
Many thanks for your feedback.
We are sorry to see that you have only provided us with a 1* rating.
Once again, we apologize for your recent repack request exceeding 48 hours, however please note that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, beyond our control, and resulting in us struggling to hit targets on multiple occasions. We want to thank you for using our service and your patience while we work through these issues. We would also appreciate it if you could reconsider your rating.
Please be assured that we have already flagged the 2 separate repack fees that were charged to you unnecessarily and both have since been refunded back to your original payment method. The refund amounts should have already returned to your PayPal account.
Kind Regards
Hayley
Not a good experience. Took forever to repackage. Was very expensive at the end of the day. Won't use again. Once it left wearhouse was only 1 day late
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Liezel.
Many thanks for your feedback.
I can see your repack request slightly exceeded 24 hours. At the time a repack is requested, our system clearly states this can take up to 2 business days. That said, you are obviously unhappy with the price and so as a gesture of goodwill I'm happy to refund the C&R fee
Please note that due to the ongoing industrial action with Royal Mail, this is causing large spikes in our workloads, beyond our control, and is resulting in us struggling to hit targets on multiple occasions.
We want to thank you for using our service and your patience while we work through these issues.
For the peace of mind of all our customers we offer a price match guarantee. If you can find a cheaper service we'll refund you.
https://www.forward2me.com/price-match-guarantee/
We would appreciate if you could reconsider your rating.
Kind Regards
Hayley
Ordered a jacket from London to be sent though this service. After noticing it was delivered to my UK address and not receiving notice on how to get it shipped to my address, I emailed them. They then told me it was because it had to go through a second inspection after the first one, which is ridiculous. (keep in mind this was after giving me run around for tracking numbers and sender details, which im sure they already had) they're autobot kept closing my requests without answering my questions. Finally they tried to say that the item wasn't there, when that is a lie because they told me it was there and they needed to do a second inspection. They then asked me to send proof as if I didnt already send them a tracking number. I sent the proof and I haven't gotten a response yet, just another autobot merging my request.
Frustrated and scammed, I will give them one more day to make this right or else im getting a refund and filing a report. This is disgusting.
Hi,
Please accept our apologies for the problem you encountered.
Our team has been in contact with you about this and if you have any further questions please do not hesitate to contact us.
Kind regards.
Chris.
I notified this company 2 weeks ago did I did not get a notification for this particular tracking number. It was never investigated. So in the process it looks like they collected the item from the local station and then perhaps took the item home or gave it to another customer. According to Aimee, all tracking numbers from every parcel are logged in the system accordingly. The only problem is that this particular parcel was not logged into the system despite being collected buy a person. So in the process I am completely screwed and have lost my parcel with no follow-up or communication. Beware!
Tip for consumers:
Beware!!! There is a lot of loose ends here and Parcel tracking numbers are not being loved appropriately. I notified one of the customer service reps 2 weeks ago that the package has been delivered only to give brushed off with some type of i t u r i t problem that they were experiencing at the time. So now no one knows with his Parcels at and the only thing I can think of is a person that collected it must have walked off with it. Keep in mind the parcel was collected at the station.
Products used:
Forwarding mail services
Hi Ant,
Thanks for your feedback.
I am sorry to hear that your package has not yet reached your account from the courier it was sent with.
I have sent you a direct email to request some further information regarding the misplaced package. Please can you respond to my email as soon as possible so I can look into this matter in more detail and get this issue resolved for you?
I await your response via email at your earliest convenience.
Kind Regards
Hayley
I never received the package they are asking for 250 dollars in tax for a 200 dollar item. It's a bloody joke
Hi Hassan.
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade section 8, from our website, all shipments are dispatched through our services as 'Delivered Duty Unpaid' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for the duty and tax rates that are applied for shipments and all duty and taxes rates do vary from country to country.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate for you to reconsider your current rating.
Kind Regards
Hayley
One of the worst and most incompetent services from a company, I paid an Ups shipment from London to Guatemala for more than 65.00 euros and the shipment was not delivered due to errors caused by Forward2me. The company refuses to refund and shows the cold shoulder, the best thing is from ups that there is confirmation that they have received the money back. Never again this company
Hi Ramy,
I'm sorry to hear that you have experienced some issues with your shipment, could you contact me at info@forward2me.com with your account and shipment details and I will be happy to assist you further to try to resolve these issues.
I hope to hear from you soon.
Kind Regards,
Tracy.
I used forward2me to ship an item, however it was more expensive than the standard method of shipping without using forward2me.
It would appreciate to have brother option of shipping pricing.
* Forward2Me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Beware, does open your parcels.,...
Hi,
Many thanks for your feedback.
I'm sorry that you are unhappy that we open parcels on arrival with us however we are obliged to do this so we can identify what items we are onward shipping, this information needs to be declared to customs.
Please be assured that we take great care opening parcels that arrive with us and ensure that they are safe and secure for onward forwarding when they are dispatched from our warehouses.
I hope you understand our reasoning behind this however if you have any other questions please feel free to contact our Customer Experience team at info@forward2me.com and they will be very happy to assist you.
Kind regards,
Tracy.
At first, they show you different shipping charges for different carriers ranging from $15 to $60. But when my product reached their warehouse, they instantly disabled all the low-price options and only enabled the $60 shipping option for my product showing some security concerns. They also charged some extra payments for my product being a Pre-paid card.
Hi Arif,
Many thanks for your feedback.
We are sorry you feel dissatisfied however we do provide further details regarding the shipping of pre paid cards through our service which can be found on our website. Further details on the processing and additional fees for shipping pre paid cards can be located in our FAQs section under CAN I USE MY FORWARD2ME ADDRESS TO APPLY FOR FINANCIAL PRODUCTS.
If you do have further questions or concerns regarding the shipping services we offer then we would advise customers to contact our Customer Experience team directly from the website or email us at info@forward2me.com and we will be more than happy to assist.
Our FAQ page for the shipping of pre paid cards does clearly state that we only offer shipping for pre paid cards with DHL tracked services.
We hope the information we have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
Gain trust and grow your business with customer reviews.
forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide. Use the FREE addresses we provide to shop in the UK, Europe, and Asia. On receipt of your goods, we ship to 190+ countries in as little as 2 days.
Providing an outstanding parcel-forwarding service since 2010. Our aim is to help thousands of people worldwide to shop and ship with ease.
Current warehouse locations in the UK, Japan, Germany, Guernsey, and USA. Other warehouse locations are coming soon. Watch this space!
Hi,
Thanks for the review.
We understand the frustration.
Every shipment containing food items necessitates the submission of a prior notice to the Food & Drug Administration in your country. This notice informs them that your shipment includes foodstuffs, and in certain instances, it may necessitate approval from the Food & Drug Administration.
It is crucial to ensure that you possess all the necessary information before shipping to facilitate the successful clearance of your goods through customs. Failure to provide the correct paperwork may result in your shipment being either returned or seized by customs. Therefore, thorough preparation is essential to avoid any potential issues during the customs clearance process.
We appreciate your patience and understanding as we work towards a resolution.
Sincerely,
Forward2me