Fortress Security Store

Installed my camera up high, can't reset it without getting up on a ladder, I'm 73 years old,been almost a year since I was able to use the camera

I purchased an upgraded system in 2017 when 2g was no longer an option. The system I purchased had 3g and wifi capabilities. Now that they have phased out 3g I was relying on my system's wifi features to send me push notifications when the system is triggered. To my dismay, the app no longer sends me push notifications when the system is triggered. I called Fortress and spoke to a customer service woman who told me she couldn't help me, they no longer support my alarm system I would have to buy a new one. She told me there is nothing she could do, while her child was screaming in the background. I am very disappointed with this company, I expect to get more use out of alarm equipment. The truth is they buy these systems from China and don't have the capability to keep their apps up to date. If you don't believe me look at the reviews for Fortress Security System apps in the app store.

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I ordered a system at the end of January direct from their website. $139.99. I got the system &out of the box it started talking about some remote alarm,& siren would sound every 20 sec or so. Called customer support wasted 3 hours trying to fix this issue ( I have 2 other systems mind you) so she tells me return or send out another panel. I returned because after wasting halfy day on phone with customer support I was furious! Furious because I believe this item was a return & being sold as NEW! It had a LPN sticker on the back over the original barcode.( See photos) I told customer service this. She told me that is a AMAZON thing to contact them. I purchased from the FORTRESS website. Amazon had nothing to do with it. So anyways. I returned paid like $13 in shipping fees to return then they charged me a restock fee! A restock fee for a NON WORKING, ALREADY RETURNED ITEM ONCE ALREADY! Sold to me.as NEW! ( If was not a return it would not have the LPN code over real barcode) I'll not do business here again. Pretty sorry I'm my book. This unit didn't seem as well made as the other anyways. Felt cheaply made. Disappointed in Fortress for the restock fee, wasting hours with customer service doing everything she asked, & trying to pass off a RETURNED unit as new! Be very careful dealing with these guys. Not what they use to be obviously...

I've tried calling and have left message to please call me back... crickets. I guess it is what it is. Good luck if you buy this system.